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Are electrical goods subject to exchange and return? After this, the seller takes the goods from the buyer for an examination, as a result of which the cause of the breakdown, defect or deficiency will be determined. The seller has the right to conduct an examination within a month after receiving an application from the client. Based on the results of the examination, the seller makes a decision regarding the buyer’s application to satisfy his requirements or refuse it. If the examination shows that the defect appeared as a result of the client’s incorrect actions, the store will refuse to satisfy his requirements. If the fault for the breakdown lies with the seller or it is a manufacturing defect or defect, then the store will meet halfway and satisfy the return request. If the client does not agree with the results of the examination, he has the right to contact the Society for the Protection of Consumer Rights to resolve this issue.

Is it possible to return electrical goods to the store?

The content of the article

Is it possible to return or exchange electrical goods in the store? In conclusion, I would like to remind you that when defending your rights, you must act clearly and consistently, bringing the matter to the end and not abandoning it halfway. 1. Goods for the prevention and treatment of diseases at home (sanitary and hygiene items made of metal, rubber, textiles and other materials, medical instruments, instruments and equipment, oral hygiene products, spectacle lenses, child care items, medicines) 4. Textile goods (cotton, linen, silk, wool and synthetic fabrics, goods made from non-woven materials such as fabrics - ribbons, braid, lace and others); cable products (wires, cords, cables); construction and finishing materials (linoleum, film, carpets and others) and other goods sold per meter 6.

Which item cannot be returned or exchanged within 14 days?

Reasons for refusal include:

If the device shows signs of chips or impacts as a result of it being dropped by the buyer;
If the device is flooded with liquid.

So, the buyer, returning the equipment to the store, must have sufficient reasons for this operation. The period for returning household appliances under the law on the protection of consumer rights In the legislative acts of the Russian Federation on the protection of consumer rights, it is allowed to carry out an exchange transaction within a 14-day period from the date of purchase for commercial products of a similar nature, differing in other sizes, shapes, dimensions, shapes, colors or configurations properties.

Return of electrical goods within 14 days

According to the Government Decree, electrical goods are classified as goods the return of which is of proper quality within 14 calendar days from the date of purchase is impossible. But how to return a low-quality product, and in what cases a replacement with the same quality product is possible, will be discussed in the article.

Then the buyer needs to contact directly the store where the purchase was made and provide the damaged goods with an explanation of the reasons and grounds for refusing the purchase. After this, the buyer needs to fill out an application that the seller will provide to him.

Only parts installed on the vehicle at technical service stations (hereinafter referred to as “STOAs”) will be accepted for complaint.
Each part submitted for complaint must be accompanied by the following documents: a completed warranty card is required for products: Bosch, KYB, EXIDE, Airline.
a copy of the work order for the installation of the part on the car, certified by the seal of the service station, which contains the following data: car model, car VIN code, engine model, number of the part being installed, mileage of the car at the time of installation and dismantling of the part.

The period for responding to a claim is 10 calendar days from the date of receipt . If a refund is refused or if a response is not received within the established time frame, you can safely file a complaint with Rospotrebnadzor or the prosecutor’s office, or with a statement of claim in court.

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In addition, it must be remembered that in order to return car parts, the buyer must have a document confirming the purchase, for example, a cash receipt or witness statements. The same rules apply to the return of auto parts of inadequate quality, the only thing is that here it is necessary to carry out several additional procedures, namely: the buyer must fill out an application for the return of defective goods, indicating all the defects that were identified by him. the seller conducts an examination, which confirms the fact of a factory breakdown or the buyer’s fault.

How to return an incorrect product to the store? In what time frame can this be done? Can electrical goods of good quality be returned? Where to file a claim or complaint? What procedure should be followed for a positive decision in favor of the buyer? We will answer these and other questions below.

According to the consumer law, a citizen can return household appliances to a store within the first 14 days after purchasing them. Moreover, you can return not only a defective electrical product, but also a working one if it does not suit the buyer for any reason.

After identifying deficiencies - 14 days;
Detection of significant - irreparable defects during the warranty period or shelf life of the product. In the absence of such information, the time increases to 24 months, starting from the date of purchase of the electrical product.

Can I return household appliances to the store within 14 days?

In the main part, describe what product you bought, when, what shortcomings were discovered, indicate your requirements for the store, making reference to the law “On the Protection of Consumer Rights”. At the end, add your signature and the date of writing. Sample claim for return of goods.doc The period for responding to a claim is 10 calendar days from the date of receipt.

If a refund is refused or if a response is not received within the established time frame, you can safely file a complaint with Rospotrebnadzor or the prosecutor’s office, or with a statement of claim in court. A complaint to Rospotrebnadzor and the prosecutor’s office is drawn up according to the same rules as a complaint.

The only difference is the indication in its text of the store’s refusal to return and the attachment of a copy of the response to the application.

Return of electrical goods according to the law

Accordingly, if any defect or defect is not found, the store will reject the return or exchange. There are rare situations when this is possible, but the buyer must be in good standing with the store and be a regular customer. Moreover, the total amount of goods is impressive. In general, stores leave exchanges at their own discretion.

The situation is different with defective goods . Of course, the store will offer to check and repair it, but if this is not possible, then under the terms of the warranty it is obliged to make an exchange or refund. Let us note the basic rules that should be followed:

A receipt for the purchase made is attached to the application. After this, the seller takes the goods from the buyer for an examination, as a result of which the cause of the breakdown, defect or deficiency will be determined. The seller has the right to conduct an examination within a month after receiving an application from the client.

– actions of the buyer when deficiencies are identified;
– period for filing claims against defective products;
– elimination of defects by the manufacturer;
– replacement of defective samples;
– deadlines for satisfying client requirements;
– the store’s liability for failure to fulfill a claim;
– relationships with the buyer after his purchase of equipment with a defect.

In the claim header (upper right corner), indicate the name of the seller, his address, your details, registration address and telephone number. In the main part, describe what product you bought, when, what shortcomings were discovered, indicate your requirements for the store, making reference to the law “On the Protection of Consumer Rights”. At the end, add your signature and the date of writing.

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What products cannot be exchanged or returned? product return law

The Law on Return of Goods prohibits the exchange or refusal of goods that meet all quality standards. For the home What's next? The following items that cannot be returned are household and household items.

Cosmetics and perfumes Which products cannot be exchanged or returned? In addition to everything previously listed, it is worth paying attention to two more categories of purchases. These are cosmetics and perfumes. Such products are not exchanged.

And it will also not be possible to return her under any pretext. Any cosmetics are taken into account: both medicinal and decorative. Perfume is also unimportant - for men or for women. The main thing is that these items cannot be returned/exchanged. There are exceptions, but they are very rare. For example, when expired products are sold and the buyer did not know about it.

Electrical goods belong to the group of non-returnable goods, that is, they cannot be returned or exchanged within fourteen days after purchase if the purchased device is of good quality. But still, there are reasons that will allow you to refuse purchased electrical goods without violating the law.

Is it possible to return purchased electrical goods?
Carrying out the return of purchased electrical goods of inadequate quality
The procedure for returning goods from the category in question

Is it possible to return purchased electrical goods? According to the federal law “On the Protection of Consumer Rights,” the buyer has the right to refuse the product within fourteen days after purchase if the product does not suit him in size, style, color, dimensions, characteristics, shape or configuration. In cases of this kind of fraud, you need to know that the list of non-returnable goods is crossed out by Article 18 of the Federal Law “On the Protection of Consumer Rights”. This article assigns to the buyer, upon discovery of the fact of purchasing a low-quality product, a number of the following rights:

correction of defects in the goods at the expense of the seller or compensation for their elimination by contacting third parties;
proportional reduction in the cost of the purchased goods;
exchange of defective goods for similar ones;
replacement of low-quality products with identical ones from another manufacturer with recalculation of cost;
returning the goods to the seller and receiving money back.

If a conflict arises with the seller when returning goods, you should write a claim. You can read how to do this here.

Are electrical goods subject to exchange and return?

If a purchased electrical product is found to have a serious malfunction;

A serious (or significant) malfunction can be considered a defect due to which the operation of an electrical appliance is impossible at all or the elimination of which may require a sum of money exceeding the cost of the product itself.

If the buyer has returned the purchased electrical product for repair within the warranty period for it and does not receive it back within a period exceeding forty-five days (the maximum period that the product can be under warranty repair);
If the buyer has repeatedly returned the purchased electrical product for repair, and the period of “actual possession of the purchased product does not exceed thirty days;

For example, a buyer bought an electric kettle, which after a week stopped heating water. Having submitted it for repair under warranty, the buyer waited 40 days for its return.

A serious defect is a breakdown of a product that has affected its performance in such a way that it cannot perform its functions normally, and at the same time, repairing such a product will cost several times more than the device itself;

if the buyer sent the purchased electrical appliance for repair under warranty, and it was not returned to him after forty-five days after it was submitted for repair;
if the buyer is forced to constantly return the purchased electrical product for repair and has used it for a total of no more than a month. For example, a citizen purchased an electrical appliance six months ago. And during these six months, he was forced to call for repairs four times, which took about forty days, so he operated the device itself for no more than a month.

Return of electrical goods within 14 days

Electrical goods cannot be returned

Electrical goods for household use are machines for cutting metal and woodworking, electric machines for household use (washing and dishwashers, coffee machines, kettles, gas and electric stoves, etc.), electronic equipment, computers, laptops, system units, photographic equipment, video equipment, wired and cordless phones and smartphones, battery-powered toys and other household appliances powered by electricity or the network. An exchange of a non-food product of proper quality is carried out if the specified product has not been used, its presentation, consumer properties, seals, factory labels are preserved, and there is also a sales receipt or cash receipt or other document confirming payment for the specified product. The consumer’s absence of a sales receipt or cash receipt or other document confirming payment for the goods does not deprive him of the opportunity to refer to witness testimony.

Metal cutting machines;
Woodworking machinery;
Electrical machines used in everyday life (coffee makers, dishwashers, washing machines, etc.);
Household radio-electronic equipment;
Household computing and copying equipment;
Photo and video equipment;
Home cinema equipment;
Telephone sets;
Home players (cassette recorders, audio systems);
Battery-powered children's toys;
Gas stoves;
Other electrical appliances;

But not all products can be exchanged or returned within the period established by law. The same law “On the Protection of Consumer Rights” contains a list of goods that cannot be exchanged or returned unless they have an obvious defect or deficiency. Electrical goods belong to the category of technically complex household goods, and therefore cannot be replaced or returned without good reason. Return of electrical goods within 14 days

Is it possible to return electrical goods?

However, not all goods can be returned within this time period. Decree of the Government of the Russian Federation dated January 19, 1998 No. 55 approved a list of goods that are not subject to return or exchange in the absence of quality violations.

In accordance with this act, household electrical goods that are technically complex cannot be returned or exchanged if they are covered by a warranty.

Attention! Household electrical goods include the following products:

gas stove,
photographic equipment,
Computer Engineering,
washing machine and dishwasher,
coffee maker,
tape recorder and other players,
wood processing machines,
landline phones,
other electrical appliances.

This means that these items cannot be returned or exchanged unless they are faulty.