Recommendations when a package from Aliexpress has been sent back

Returning a parcel after opening

The recipient can open the box and check the quality of the arrived goods only after paying for the parcel.

However, if upon receipt, based on any external signs, a citizen determines a possible defect or discrepancy, then together with the post office employees a report is drawn up and the parcel is opened.

In this case, payment for the order is not charged to the recipient until the inspection is carried out. If, after checking, it turns out that everything is in order with the goods, then the cash on delivery amount will be charged, and the act itself will be cancelled.

A conscientious seller can include an inventory of the contents in the parcel and use the Russian Post service to list the contents. In this case, the parcel is also opened together with the postal worker, and payment is made after checking the contents of the parcel.

If, after inspection, it turns out that the product has a defect, a shortage or an unauthorized replacement, then the postal employee draws up a report, which is signed by the manager and the postal employee who opened the parcel, as well as by the addressee. Then the goods are returned to the receiving post office for delivery to the sender.

To make sure that the seller did not commit a fraudulent act by sending a completely different product, many buyers open the parcel immediately after paying at the post office. However, this will not help restore justice immediately, and the post office employees will not be able to accept a claim for cash on delivery.

In this case, only contacting law enforcement agencies will help to identify the fact of fraud.

If the contents of the parcel do not correspond to the order

Despite the apparent attractiveness of shopping in online stores, the difficulty of choice for customers lies in the lack of opportunity to examine the product and evaluate its quality. The basis for making a decision to purchase is only the photographs and description of the object presented on the seller’s website.

Therefore, consumer rights are protected by a law with the appropriate title. According to the Federal Law “On the Protection of Consumer Rights” (Article 26-1), the consumer has the right to refuse the product within seven days after receipt.

If the contract between the seller and the buyer did not initially establish possible return periods, then the maximum period for the client to make a decision to refuse is 3 months.

Good quality product

Goods that are returned not due to poor quality or defects must retain their presentable appearance and original properties at the time of sending to the seller. At the same time, the buyer of a cash on delivery parcel must retain documents confirming the fact of sale - checks, receipts. If the client does not have such documents, he has the right to prove in other ways the fact of purchasing the property from a specific seller.

The procedure for returning a parcel by cash on delivery to the online store consists of three stages:

1. notification to the seller of the intention to return the goods;
2. drawing up a return application;
3. forwarding the goods to the seller.

Attention

The fee for sending money back to the buyer is paid by the seller.

It is prohibited to return products made to order or intended for personal use.

Defective product

If the purchased item does not meet the consumer’s quality expectations, he can expect one of the following compensation options from the seller:

• elimination of defects at the expense of the company;
• reimbursement of the buyer's expenses when eliminating defects independently;
• proportional reduction in the original cost;
• replacing the product with a similar one, but of proper quality;
• replacement with a similar product with recalculation of its cost (additional payment by the client or refund of the remaining amount).

Additional Information

The main thing is to act in accordance with the law and comply with established deadlines. In this situation, the post office acts only as an intermediary between the parties to the transaction. The duties of the employees include accepting payment and issuing the parcel cash on delivery to the client on behalf of the sender.

Is it possible to do something

If the parcel was sent back to China, the client will not be able to do anything about it. There is an opinion that if the shipment is located within Russia (or another state where the buyer lives), you can call the postal service hotline number. Her employee should be asked if it will be possible to somehow resolve the current situation. If you check the numerous reviews left on the Internet, this option does not work.

The only way out is to open a dispute on Aliexpress. The client's request will be a full refund. To do this, in the comments to the dispute it is written that the shipment did not reach the addressee. ABOUT.

A is required .
A screenshot of the tracking number provided is attached to the dispute on Aliexpress. The status of sending the parcel back is displayed there.

READ Procedure if your city is not listed on Aliexpress

You cannot agree with the sender asking to cancel the dispute and promising to send the order again when it arrives. The best option is a refund of the entire amount.

When the user still needs the purchase, he then places the order again, without the slightest risk.

Useful tips

Very often, parcels from Aliexpress are sent to China due to the fact that the recipient was not notified, that is, he did not know that he had to visit the post office, and did not manage to pick up the purchase on time. Notices may get lost or not arrive at the right address due to the postman’s carelessness or an error.

Important! To meet the storage deadline, you should track the order path yourself. As soon as the status “Arrived at the place of receipt” is displayed, all you have to do is take your passport with you and visit the branch.

If there is no track number, you need to wait for the approximate delivery time and come to the post office once a week to find out the situation. In this case, employees search for the shipment using the recipient's full name. Not all of them agree to this.

Nuances

This type of sales increases the trust of potential consumers in the chosen online store, since in this case they do not face the main risk of remote sales, when the company disappears after receiving the money. Another significant advantage for the client is saving time on payment for goods, since it will coincide with the time of receipt.

The only drawback of sending cash on delivery is the increase in the final cost of the goods. But in this way the buyer pays for his peace of mind.

On the other hand, the cash on delivery service is associated with certain risks for the seller, for example:

• when sending goods by cash on delivery, the seller has to wait until the client receives the parcel and pays for it;
• the lack of instant payment leads to a slowdown in cash flow;
• If the client refuses to pick up the parcel by cash on delivery, then the costs for sending the goods to the buyer and back will be borne by the seller.

Representatives of companies engaged in remote trading are aware of the risks and possible damage from the actions of unscrupulous clients. Therefore, to reduce the likelihood of refusal, employees themselves call customers to further discuss the details of the transaction or inform the post office about the arrival of the parcel by cash on delivery. However, this does not always guarantee the integrity of the buyer.

Cash on delivery is a procedure that is to some extent beneficial for both parties to the transaction. The buyer is confident that his money will not disappear in an unknown direction, and the seller gains loyal customers and expands the sales market.

Although this type of interaction does not oblige the buyer to anything, and he can easily refuse the parcel, it is in the interests of both parties to agree peacefully.

Related article: How to get money back from a seized card

The essence of cash on delivery

The essence of the service is that the client places an order without making an advance payment. Payment is made only after receiving the parcel at the post office, and the cost of delivery and the fee for sending funds to the seller are added to the amount of the order itself.

The cash on delivery purchase algorithm consists of several simple steps:

• the client selects a product on the seller’s website and places an order;
• the store manager contacts the potential buyer to confirm the order and clarify details;
• company employees form an order, pack it, and send it by mail to the address specified by the customer;
• After receiving the parcel, representatives of the post office send a notification to the client;
• the buyer comes to the post office, pays and picks up the parcel by cash on delivery.

Related article: How to get money back after canceling a court order: refund if the order is canceled

Attention

The buyer may change his mind and refuse the cash on delivery package until the order is shipped. In such a situation, it is better to notify us in advance by choosing any convenient method of communication.

Standard reasons for sending a parcel back to the sender

Parcels from Aliexpress are sent back at different stages of the procedure:

• when passing customs control;
• when the order has already reached the post office.

For what reasons is a parcel from Aliexpress sent back from customs:

1. The buyer entered the wrong address on the website and made one or more mistakes.
2. The shipment contains items that are prohibited by law from being sent.

The post office may return a parcel from Aliexpress to the sender for the following reasons:

1. The user entered an incorrect delivery address or recipient's name.
2. The period of acceptable storage of the parcel at the post office has expired. This means that when a purchase is not picked up from the post office within one month, it is sent back.