Smart cell phone salespeople are often convinced that they should not accept returns of a product due to a faulty battery. They also do not agree to other options - replacement or repair. The store employees are trying to place all responsibility on the phone buyers, who in such a situation are left without money and without a mobile phone.

To justify their actions, sellers claim that the warranties for the telephone and the battery are different, and the latter expires much earlier. Some stores set its validity period arbitrarily, at their own discretion. However, consumer law answers the question of whether a phone battery is covered under warranty or not.

Return under warranty

When it is determined that the warranty on the phone battery has been established, you can safely go to the retail outlet to draw up a statement to protect the buyer’s rights in terms of non-compliance with the terms of the product quality guarantee.

Even if only the battery is not working, the owner of the mobile phone has every reason to return the money or change the entire device.

In order, the mechanism of action should include the following steps:

1. Assemble the device completely (box, charger, documentation).
2. Visit a store or communication salon.
3. Write a statement demanding repair under warranty, replacement with a new phone or a proportionate reduction in cost. As part of this action, you can request the provision of services to examine the product and identify the causes of poor performance.
4. Leave the device and receive a second copy of the completed application with the employee’s note of acceptance.

IMPORTANT! It is advisable that the application indicate clear deadlines for eliminating the defect or completing repair work. You should also make a note about the condition of the main device (no scratches or chips), since after service physical defects may appear, which will indicate the loss of the opportunity to return the phone in the future if it breaks down within the warranty period.

By following this simple procedure, you can protect yourself from losing your mobile phone during service or other negative consequences of the repair.

You may be interested in: How to return a phone to a store

How long is the warranty period for a phone battery?

In other situations, you have the right to demand that the store replace the device with a similar product or carry out free battery repairs.

In accordance with the latest amendments to the Civil Code, the period for repair work on components of a technically complex product depends on the information specified in the warranty card of the purchased device. There is no clearly established warranty period for a mobile phone battery - it can vary from one to three months, and also exceed this figure several times.

Products from well-known brands (such as Samsung or Apple) are covered by a warranty of six and twelve months, respectively.

Many people wonder how long the phone battery warranty is, but the answer is not so easy.

There are several options for what to do if your phone battery fails:

1. in the warranty card, in a separate column, the warranty period for the components of the product is indicated (you can contact the service center during the entire established period and request a replacement of the unit);
2. the warranty card does not specify the repair period for the phone battery - in this case, you should act as quickly as possible (before the warranty period for the device itself expires);
3. If the warranty period for the battery is shorter than for the phone, you have the right to expect compensation for material damage.

To better understand the features of this process, we recommend that you familiarize yourself with the information in the table; this will allow you to avoid mistakes when studying the warranty card for various types of devices. Please note that when visiting a store if your smartphone battery breaks down, your arguments should be based on the relevant articles of the Civil Code of the Russian Federation and the Law “On the Protection of Consumer Rights”.

Subtleties and nuances

The main difficulties arise when purchases are made via the Internet. After delivery of the mobile phone, you should pay attention to the passport and warranty card, if any. The absence of marks in them does not entail consequences for the impossibility of warranty service. A paid check will confirm the fact that the warranty period has begun.

The subtleties of working with faulty technically complex products include the difficulty of returning them back to the store and getting a refund. If the seller or service center employee identifies microcracks, abrasions or chips, then you will not be able to qualify for a replacement. This rule does not apply to warranty repairs.

The examination, which must be carried out before repairs, aims to establish the buyer’s guilt in the first place. Service centers try to give the wording “incorrect operating conditions”, however, these are groundless and unfounded conclusions. It is possible to conduct an independent quality assessment. This is done at the expense of the consumer and only on his initiative.

Thus, the battery, being a component of a mobile phone, is serviced in the same way as the main device. Refusal to verify will be a direct violation of consumer rights.

Warranty period for a cell phone according to law

This means a state of the phone in which this defect: is not eliminated the first time; appears again even after repair; requires large time or financial costs (for example, commensurate with the cost of the phone); makes further use of the product difficult or impossible. Due to defects or shortcomings, the use of the product becomes impossible for 30 or more days a year.

For example, if the phone has been undergoing lengthy repairs several times, this is already grounds for returning it. The seller or manufacturer violates the established deadline for repairing the product. This period is determined by the parties voluntarily (it is better to consolidate this agreement in writing), but cannot exceed 45 days. The maximum period during which a claim can be made is two years. In this case, you will have to prove that at the time the buyer received the phone, it was already defective.

When repairing a smartphone under warranty, the battery is covered by a separate warranty.

not only is a shorter period indicated there, but it also says that claims regarding the battery are accepted during the warranty period for the battery). After 6 months. Clause 5 of the same article applies. 19 ZPPP, i.e. Subtleties and nuances of the procedure The owner of the part must demand compensation for damage.

1. part replacement;
2. financial compensation;
3. repair parts.

You cannot receive multiple types of compensation at once. It is also impossible to completely replace the device if the battery breaks.

Free repairs are carried out only if the part fails due to the fault of the manufacturer (due to defects, defects).

Extending the warranty to a phone battery Link to main publication Add a comment ext.

Extending the warranty to your phone battery

Does the warranty cover the phone battery?

The battery is a component that often fails.

When purchasing a smartphone, the buyer wants to know whether he can replace or repair the power supply if it breaks. According to Article 20 of the collection on consumer protection, the buyer has the right to compensation if the device breaks down through no fault of his own. The right to repair is provided for a mobile phone along with its components, including the battery.

You can find out the warranty period for the battery of the purchased phone by looking at the warranty card.

There are several warranty options:

• General, but battery is not provided (this must be stated in writing).
• There is a warranty period for both the battery and the smartphone, but their duration does not match.
• General (for all devices).
• There is no warranty for the cell phone, but there is a warranty for the battery.

All cases, except the second, are grounds for visiting the company’s service center to replace or repair the battery charge. In the second case, it will not be possible to repair or replace the part according to the law.

This is likely only if, as a result of the inspection, the manufacturer (more precisely, its service center) decides to extend the coupon to the battery pack in order to eliminate the conflict. According to the current article, the period for providing repair work extends from the information specified in the coupon.

There is no general guarantee template. Its validity period can be from 1 month to 3 years.

Warranty claim procedure

If the warranty document is still valid, you should contact the manufacturer's service center. The official website indicates which address to contact if the device breaks down.

1. The device along with the battery is sent for repair;
2. An examination is carried out to determine what exactly has failed (the unit, contacts or the cell phone itself);
3. It is found out whose fault the failure occurred (the company or the owner);
4. If the culprit of the failure is the company, then the service center will compensate for the damage.

Compensation for damage is carried out within 45 days from the date of receipt of the device for repair. If the company is conscientious, it will perform the necessary operations on the first day or within a week.

What the law says

If the warranty period for the battery has already expired, but the device itself is still valid, then in the event of a battery malfunction, the store must fulfill one of the buyer’s requirements:

• repair your mobile phone at your own expense by replacing the battery;
• exchange the device for the same or similar model (with additional payment or refund of part of the funds);
• pick up the faulty device and return the citizen’s money.

When communicating with store representatives, you should refer to the provisions of two laws - on consumer rights and the Civil Code of the Russian Federation. Thus, Article 477 of the Civil Code clearly states: if any part of the product has a shorter warranty than the entire product, the buyer, if a defect in the component is discovered, has the right to demand its elimination within the framework of a longer warranty period. That is, if the warranty on batteries is six months, and on the phone - two years, you can return a device that is not working due to the battery within two years.

A similar provision is contained in the law on consumer rights - Article 19. But a reservation has already been made here: “unless otherwise provided by the contract.” This clarification may complicate communication with the store if it enterprisingly included in the contract a clause stating that it is impossible to return a phone with a broken battery outside the warranty period.

Having seen it, it is better to refer to the Civil Code in your claim. When purchasing a phone, especially an expensive one, such details must be clarified and the information received must be checked at the stage of signing the contract. You should purchase a mobile device in stores that take into account the interests of the consumer as much as possible.

Battery warranty

1. Is it possible to replace a phone battery under warranty?
2. I would like to know how long the warranty on the beast battery lasts.
3. I lost my battery warranty, what should I do?
4. A new phone's battery drains within a day.
   The tablet is a complex technical device, which can be returned if a defect is discovered only within 14 days from the date of purchase. However, in some situations, the period for returning the gadget and repairing it at the expense of the seller may be extended.

   The phone is under warranty.

If you find it difficult to formulate a question, call, a lawyer will help you: Free from mobile and landline Free multi-channel telephone If you find it difficult to formulate a question, call a free multi-channel telephone, a lawyer will help you 1.

I lost my battery warranty, what should I do? 1.1. Good afternoon In the store, upon purchase, information about the warranty should also have been saved, and most importantly, you have a receipt confirming the purchase and where is the date from which the warranty period is counted, so there is nothing to worry about. 1.2. Vasily, in accordance with the Law on the Protection of Consumer Rights, the loss of such a document does not deprive you of the opportunity to contact the seller in the event of a warranty claim.

2. Is it possible to replace the phone battery under warranty? 2.1. Can be replaced if the battery was under warranty.

We recommend reading: Crayfishing Law 2021

3. I would like to know how long the warranty on the beast battery lasts. 3.1. Hello. Check this information in the documents for the battery 4.

A new phone's battery drains within a day.

The phone is under warranty. 4.1. Article 18.

Consumer rights when defects are discovered in a product [Law of the Russian Federation “On the Protection of Consumer Rights”] [Chapter II] [Article 18] 1.

What to write in a complaint

The complaint addressed to the store director indicates the date and place of purchase, as well as the model of the faulty phone. Next, it is reported that it is impossible to use due to a battery defect and explains what exactly it is. Then the buyer, referring to legal norms, asks either to replace the battery or return the money for the purchase.

Copies of the following are attached to the application:

• cash receipt:
• issued warranty card;
• conclusion of the service department (if it was made).

The claim is delivered by the buyer personally or sent by registered mail. He must have in his hands either the postal receipt for sending the application, or its second copy, endorsed by the store, as well as the original documents. If the seller does not respond to a claim for a refund for the phone within 10 days, the consumer has the right to defend his interests in court.

How to extend the life of your phone battery

The seller of a phone with low-quality batteries can be held accountable. However, during the examination, without which the dispute is unlikely to be resolved, the buyer will have to prove that the failure of the battery was not due to improper operation of the device. To really avoid becoming the culprit of a battery breakdown, mobile phone sellers and manufacturers recommend following the following rules:

1. Do not allow your phone battery to overheat. Temperatures above 40 degrees contribute to its rapid aging and failure.
2. The first charge of a new phone should last at least 6 hours.
3. There is no need to wait until the battery is completely discharged. The device should be recharged when the phone begins to “ask” for it.
4. Do not work for a long time with an almost discharged mobile phone without connecting it to a power source, or charging it just a little (for example, from 3% to 10%). It is advisable to first charge the gadget to 50%, and only then continue to use it.

Ignoring these rules may not only lead to legal difficulties with returning or exchanging goods. Sometimes it causes the phone battery to detonate.

A faulty battery makes it impossible to use the phone, which sometimes takes months to save for. Therefore, when purchasing a device, it is necessary to carefully study the warranty document, the contents of the purchase and sale agreement, and choose a seller who is loyal to the rights and interests of buyers.

Over the years, smartphone batteries have been subject to chemical wear and tear. After about two years, this will affect your device's battery life. For many people, the main reason for buying a new device is the need for a new one. But what if your smartphone battery dies early and our tips for extending battery life don't help? Do smartphone manufacturers provide a warranty on the battery? How many? And on what terms do they exchange?

How long do smartphone manufacturers guarantee their batteries? We asked, looked and found that many manufacturers give a shorter warranty period for batteries than for the device itself. This is annoying because on almost all smartphones the battery can only be replaced during a complex repair. In the table you can see how long it takes for manufacturers to replace faulty batteries as free warranty service.

And just because your device shows battery damage for a specified period of time, you are not eligible for a replacement under warranty. Some manufacturers, such as Apple, declare batteries to be consumable parts and therefore excluded from warranty coverage. However, if the manufacturer discovers a material or manufacturing defect in your specific device's battery, they will usually replace it at no additional cost.

How long is the warranty period for a phone battery?

» People who buy a smartphone are usually interested in the service life of the device and its individual parts, and therefore the most common question is whether the phone’s battery is covered by the warranty. Having a warranty card for the battery (which often fails) allows you to promptly restore or replace the device in the event of a malfunction.

According to the twentieth article of the law “On the Protection of Consumer Rights,” the new owner of a mobile device has the right to count on compensation for material losses if certain conditions are met.