What is the telephone number of the Rosgosstrakh insurance company hotline?
There is a unified help desk that accepts calls by phone. Requests are processed around the clock.
The hotline number is available throughout the country for free - 8. You can call from any location using mobile or landline phones.
Due to the heavy workload of the call center in Moscow, an auxiliary number was opened - +7 (495) 926 55 55. Tariffing depends on the conditions of your operator.
Free Telephone Hotline "Rosgosstrakh"
Rosgosstrakh clients, current and potential, have 2 options for free communication with the company from any corner of the country:
- 0530 – dial from a mobile phone of any operator;
- 8 – available to any subscriber, regardless of the chosen means of communication, with free access to information support from all regions of Russia.
Telephone 8 800 2000 9 00 serves ordinary individuals, corporate clients, and organizations. The purpose of the hotline is to record requests and provide clarifications regarding the provision of insurance services on weekdays and weekends, at any time of the day.
In addition to the telephone numbers common to Russia, an additional line has been allocated for calls from policyholders from the capital region and persons abroad:
- +7.
By dialing the Moscow number, a resident of Moscow, the Moscow region or a client located outside the Russian Federation gains access to the insurer's information services if prompt communication with the company is required.
The hotline is aimed at conducting explanatory work with policyholders and potential clients, guiding them regarding further contact. If the client is active and an insured event has occurred, it is recommended to contact the unified support service regarding claims settlement:
- 8
There are hundreds of offices and branches of the Rosgosstrakh company in Russia, allowing them to quickly service and provide information support to 45 million existing clients. Among them there are a considerable number of legal entities and entrepreneurs.
"Rosgosstrakh" - Telephone Numbers and Office Addresses of the Insurance Company
Sometimes it is not possible to resolve issues remotely. It is required to transfer documents, submit an application or complaint. In this case, it is necessary to resolve issues directly during a visit to the Rosgosstrakh office, choosing the most conveniently located branch:
client. Applications are optional, but the company recommends doing so in order to review your application with maximum objectivity.
After sending, you will receive feedback from the company and provide additional information upon request.
Questions and Answers on the Official Website of Rosgosstrakh
The company takes into account the request of each client. To reduce the frequency of requests and the waiting time for an answer, it is worth checking the list of the most popular questions at the link: rgs.ru/products/private_person/auto/osago/faq/index.wbp and their answers.
Most questions are asked regarding compulsory motor liability insurance and electronic insurance. If problems arise with registration, calculation of the policy and insurance payment, it is recommended to study the company’s explanations. Standard questions that citizens ask include:
- problems with double purchase of a policy;
- checking the policy for the authenticity of the eOSAGO form;
- scheme for calculating the policy electronically and on paper;
- the need for a diagnostic card and technical inspection;
- the procedure for calculating the CBM, discounts and coefficients from the OSAGO formula;
- a method for checking the availability of an eOSAGO policy and the need to print it out;
- conclusion and extension of the contract;
- reasons for the delayed start of insurance after a 3-day waiting period;
- issues of using insurance coverage for taxi cars;
- consequences of operating a car without maintenance and insurance, etc.
A large number of questions are related to the activation of your personal account and registration of insurance remotely, as well as the nuances of electronic form calculations.
"Rosgosstrakh" - Answers Through Social Networks (VKontakte and FaceBook)
Active users of Internet resources are given the opportunity to quickly interact with insurer employees through personal accounts on social networks:
- VKontakte – vk.com/rosgosstrakh_official;
- Facebook – www.facebook.com/RGS.ru;
- Twitter – twitter.com/rgs_ru.
In addition to quickly communicating with the company on current issues related to the insurance services of Rosgosstrakh, users of social networks can find a lot of useful information related to the implementation of insurance protection, as well as participate in discussions on current issues.
Letter to Rosgosstrakh email
Customers who are dissatisfied with the work of servicing insurance agents and employees of Rosgosstrakh branches are encouraged to contact the company. To formally file a claim, they suggest writing an email describing the details of the situation and the essence of the client’s dissatisfaction.
Email address for sending a letter via the Internet:
After sending the message, it is recommended to check the receipt of the request and its registration, as well as clarify the deadline for sending a response after consideration of the complaint.
Letter By Mail to
Formal complaints, including complaints about the work of individual offices or decisions about the provision of insurance coverage, can be sent by mail. The Rosgosstrakh company recommends that you familiarize yourself with the list of addresses where mail messages are sent in the regions, and if there are no representative offices nearby, write the address of the head office.
Postal address of the Central Office: 119991, Moscow – 59, GSP-1, st. Kyiv, 7.
Contact support via the app
Application "Rosgosstrakh", screenshots
The mobile application "Rosgosstrakh" greatly facilitates the use of company services, such as appeals, submission of documents, etc. You can install software for smartphones on gadgets with an Android or iOS platform.
By logging into your personal account, the client will be able, in addition to using basic capabilities, to send a message to the contact center. To do this, you will need to fill out the form in the “Technical Support” section.
What Questions Are Resolved on the Rosgosstrakh Hotline?
The activities of support staff are limited to consultations and assistance in cooperation with branches and partners of the insurer. You can ask any questions regarding:
- Registration of insurance.
- Insurance products.
- Insurance rules in the company.
- The work of services that directly provide contract and insurance registration services.
To resolve emergency issues regarding insurance, it is recommended to contact the company’s single toll-free number 0530 from a mobile phone. If the question is related to an insurance event, it is worth remembering another hotline number, where employees specialize in considering issues of settling losses and processing an insurance event +7 (in Moscow) or 8-800-200-99-77 (in Russia).
Contact support through your personal account
Sending messages in chat or through the feedback form is available only to authorized users. The “Support” section, like others, is activated after logging into your personal account.
To register and log into your personal account, use the link - https://my.rgs.ru.
You can use account options from a PC or mobile device.
How to file a claim?
Pre-trial conflict resolution is mandatory. If the car owner goes to court with a corresponding claim, bypassing the procedure for filing a claim with Rosgosstrakh, the judge will leave this statement of claim without progress.
A claim may be sent to the insurer in the following cases:
- if some damage to the car is not recognized after an accident or other insured event;
- with unreasonable use of an increased wear rate of component parts;
- when reducing the cost of repair work to restore the car;
- in case of groundless underestimation of the insurance premium;
- if the company refuses to provide payment;
- etc.
The pre-trial claim does not have a unified form, therefore it is drawn up in a free form. The appeal must be drawn up in writing and supplemented with documents confirming the fact of violation of the rights and interests of the insured person.
A written claim can be submitted in person to one of the Rosgosstrakh offices or sent by mail. The electronic version is issued on the official website of the company (https://my.rgs.ru/pretrial.wbp) or sent in PDF format by email
If you have any questions
What is the telephone number of the Rosgosstrakh hotline and is it possible to resolve issues related to the registration or maintenance of compulsory motor liability insurance?
Call the hotline
The Rosgosstrakh insurance company has several contact numbers where you can get useful information on insurance issues:
- For all mobile operators in Russia 0530;
- Contact center phone number for 24/7 support 8-800-200-0-900;
- Especially for residents and clients of Moscow, additional line +7;
- Center for Loss Settlement and Issues of Compensation for Insured Events 8-800-200-99-77;
- Rosgosstrakh-Bank phone number 8-800-700-40-40. This phone number will be useful for all clients, including legal entities, who are interested in banking products or ongoing services.
By calling any of the numbers listed, you can not only get the information you are interested in, but also order an independent appraiser or specialist to your home.
What problems can the operator solve?
By calling the Rosgosstrakh hotline, you can:
- obtain detailed information on any insurance product, as well as insurance and registration conditions;
- find out the company's tariffs for products;
- solve a problem related to the maintenance of current products;
- find out about the possibility of additional services;
- leave a complaint or claim;
- Find out how you can quickly get insurance;
- report the occurrence of an insured event;
- call an agent to your home or make an appointment;
- Find out information about the status of your application.
You must understand that it is impossible to resolve absolutely all issues by calling the hotline. The main problems that require a personal visit to the company’s office include:
- renew your MTPL insurance policy;
- arrange an insurance service;
- calculate the cost of services, including car insurance;
- registration of banking products in Rosgosstrakh;
- any other operations related to client identification.
Cost of circulation
You can call any of the listed telephone numbers of the Rosgosstrakh hotline absolutely free from any mobile operator or landline phone. You can ask any questions you have about insurance without having to personally go to the company’s office. This can be done 24/7. All phones are multi-channel, so getting through is absolutely easy. Operators answer calls quickly. If the telephone line is busy, you can use other free communication services - write in an online chat or send a question by email.
Features of car insurance from Rosgosstrakh
The hotline serves as the main method of communication between policyholders and the insurer.
Customer requests are reviewed around the clock. Calls are made free of charge within Russia. You can call from any location in the country using a landline or cell phone. An additional hotline has been opened to relieve the contact center's workload. The number is free for Moscow residents. The cost of a call from other regions of the country is determined by the selected tariff plan.
Vehicle owners have access to a hotline to resolve issues related to compulsory motor liability insurance. Consultants will name the terms of payment or the procedure for action in case of traffic accidents.
Questions regarding CASCO are handled by employees of the All-Russian hotline. The cost of insurance is calculated, controversial situations are considered, and information consultations are conducted.
8 – number of the pension insurance service, which allows you to find out the level of return on investments and the conditions for transferring money to non-state pension funds.
The hotline allows you to receive reference information on the services of the Rosgosstrakh company:
- Description of insurance products;
- Agreement conditions;
- Solving problems related to insurance;
- Use of additional services;
- Resolving controversial situations;
- Sending reviews, suggestions, complaints.
Contact center employees cannot renew an insurance policy; to do this, they will need to personally visit a branch of the organization or use the official website. Consultants will not provide the exact cost of insurance (a comprehensive assessment by an employee is required). Disclosure of confidential information is also prohibited. In other cases, each policyholder will receive prompt and professional advice to resolve the issues asked.
Rosgosstrakh is a company that is a leader in the insurance services market and serves more than 45 million clients throughout Russia. Compared to other companies, this one has more advantages, especially in terms of car insurance, namely obtaining an MTPL policy. Today, you can apply for compulsory motor liability insurance not only in the company’s office, but also online.
Currently looking for technical support: Technical support. Do you think your company needs it or not? Why and what functions will it perform?
In addition to the fact that Rosgosstrakh is distinguished by the convenience and speed of registration, you can be confident in the reliability of the company. By registering for compulsory motor liability insurance at Rosgosstrakh, you can count on round-the-clock support not only from managers, but also from lawyers. The insurance company has a high rating and positive ratings from regular customers.
What is the telephone number of the Rosgosstrakh hotline and is it possible to resolve issues related to the registration or maintenance of compulsory motor liability insurance?
The Rosgosstrakh insurance company has several contact numbers where you can get useful information on insurance issues:
- For all mobile operators in Russia 0530;
- Contact center phone number for 24/7 support 8-800-200-0-900;
- Especially for Moscow residents and clients, additional line 7 (495) 926-55-55;
- Center for Loss Settlement and Issues of Compensation for Insured Events 8-800-200-99-77;
- Rosgosstrakh-Bank phone number 8-800-700-40-40. This phone number will be useful for all clients, including legal entities, who are interested in banking products or ongoing services.
