Moslift hotline, how to write to support

The elevator doesn't work

Where: Housing Control and Construction Supervision Service of the Krasnoyarsk Territory 660049, Krasnoyarsk, st. P. Communy, 33

From Last Name First Name Patronymic 66ХХХХ, Krasnoyarsk, st. Street, XX, apt. XX tel. (XXX) XXX-XX-XX E-mail: your [email protected] your-email

STATEMENT about violation of requirements for the maintenance of common property in an apartment building

At the address Krasnoyarsk Territory, Krasnoyarsk, st. Street, building XX in entrance No. 4 the elevator has not been working for two weeks. Thus, the manager violates the Rules and Standards for the Technical Operation of the Housing Stock (approved by Resolution of the State Construction Committee of the Russian Federation dated September 27, 2003 No. 170), Rules for the maintenance of common property in an apartment building (approved by Resolution of the Government of the Russian Federation dated August 13, 2006 No. 491), the Housing Code of the Russian Federation in Part 1 Art. 161 Housing Code of the Russian Federation, Part 2, Art. 162 Housing Code of the Russian Federation.

In accordance with paragraphs. And clause 2 of the Rules for the maintenance of common property in an apartment building (approved by Decree of the Government of the Russian Federation of August 13, 2006 No. 491), elevators are included in the common property in an apartment building.

In accordance with clause 5.10.2 of the Rules and Standards for the Technical Operation of the Housing Stock (approved by Resolution of the State Construction Committee of the Russian Federation dated September 27, 2003 No. 170), the operating organization ensures that the elevator is maintained in good condition and its safe operation by organizing proper maintenance and repairs.

In accordance with Appendix No. 2 of the Rules and Standards for the Technical Operation of the Housing Stock (approved by Resolution of the State Construction Committee of the Russian Federation dated September 27, 2003 No. 170), the deadline for eliminating a malfunction in the form of a non-functioning elevator is no more than 24 hours. The rules and regulations for the technical operation of the housing stock, as determined by the Decree of the State Construction Committee of the Russian Federation dated September 27, 2003 No. 170, are mandatory for execution by management organizations.

In accordance with Part 1 of Art. 161 of the RF Housing Code, the management of an apartment building must ensure favorable and safe living conditions for citizens and proper maintenance of common property in the apartment building.

In accordance with Part 2 of Art. 162 of the Housing Code of the Russian Federation, a management company, on the instructions of the owners of premises in an apartment building, within an agreed period for a fee, undertakes to perform work and (or) provide services for the management of an apartment building, provide services for the proper maintenance and repair of common property in such a building, and carry out other activities aimed at achieving goals of managing an apartment building activities

In accordance with Part 1 of Art. 165 of the Housing Code of the Russian Federation, fees for the maintenance and repair of residential premises are established in an amount that ensures the maintenance of common property in an apartment building in accordance with the requirements of the law.

In accordance with clause 10 of the Rules for the maintenance of common property in an apartment building (approved by Decree of the Government of the Russian Federation of August 13, 2006 No. 491), common property must be maintained in accordance with the requirements of the legislation of the Russian Federation (including on the sanitary and epidemiological welfare of the population, technical regulation , protection of consumer rights) in a state that ensures compliance with the reliability and safety characteristics of an apartment building; safety for the life and health of citizens, safety of property of individuals and legal entities, state, municipal and other property; availability of use of residential and (or) non-residential premises, common areas; compliance with the rights and legitimate interests of premises owners, as well as other persons.

In accordance with the above, the management company is obliged to maintain the common property in an apartment building in proper condition and has all the necessary resources for this.

In accordance with the Resolution of the Presidium of the Supreme Arbitration Court of the Russian Federation No. 6464/10 dated September 29, 2010, “All current, urgent, mandatory seasonal work and services are considered provided for in the contract by virtue of the standards for maintaining a house as an object and must be carried out by management companies, regardless of whether they are mentioned there are corresponding specific actions in the contract and whether there is a special decision on the need for their implementation by the general meeting of owners of premises in the house.”

In accordance with clause 42 of the Rules for the maintenance of common property in an apartment building, management organizations are responsible to the owners of the premises for violation of their obligations and are responsible for the proper maintenance of common property in accordance with the legislation of the Russian Federation and the contract.

In accordance with Art. 2 of the Regulations on State Housing Supervision (approved by Decree of the Government of the Russian Federation of June 11, 2013 No. 493), the tasks of state housing supervision are, among other things, prevention, identification and suppression of violations by legal entities and individual entrepreneurs of the requirements established in accordance with housing legislation for the maintenance of common property of owners premises in apartment buildings.

Based on the above and guided by the Federal Law of 02.05.2006 No. 59-FZ “On the procedure for considering appeals from citizens of the Russian Federation”, as well as the Regulations on state housing supervision, I ask:

• conduct an on-site inspection based on the facts I have stated;
• issue an order to the management organization LLC “Management Company” to eliminate confirmed violations and set deadlines for its execution;
• initiate administrative proceedings and bring to justice under Article 7.22 of the Code of Administrative Offenses of the Russian Federation “Violation of the rules for the maintenance and repair of residential buildings and (or) residential premises” the guilty persons.

Source

Within what time frame must elevator malfunctions be repaired?

There is one interesting document, it is called “Resolution of the State Construction Committee of the Russian Federation dated September 27, 2003 N 170”, in this resolution there is paragraph 5.10.2, which also states, but more specifically, that the operating organization, as well as organizations under economic control and the operational management of which buildings are located, associations of homeowners, depending on the form of management of the apartment building, must ensure the maintenance of the elevator in fully operational condition, ensure its safe operation, which is ensured by proper maintenance of the elevator.

This means that the management organization must not only repair the elevator after a breakdown, but also carry out technical inspection of the elevator, routine maintenance, scheduled repairs and other elevator maintenance work. Thereby ensuring its uninterrupted operation and safe operation.

In the event of an unscheduled breakdown of the elevator, on the basis of Appendix No. 2 of “Resolution of the State Construction Committee of the Russian Federation of September 27, 2003 N 170”, the elevator malfunction must be repaired within 24 hours after the breakdown.

That is, ideally everything should happen as follows: your elevator breaks down at 12:00 noon, you report it by phone to the management organization, the dispatcher accepts your request and from that moment they have exactly 24 hours to bring the elevator back to normal. good condition and this is according to the law, anything longer is a violation of the law and the rights of residents.

I will give one useful piece of advice, if you call the management organization, so that later you have something to refer to, if your message is ignored, when the dispatcher accepts your appeal, it should be registered in the message log, each message is assigned a number, so, ask dispatcher to tell you the number of your appeal and the name of the dispatcher himself, write down this data and if your request is ignored, then at least you will refer to the specific number of the appeal and the date when the appeal was received.

Ideally, communicate with the management organization in writing, that is, you write your appeal, let’s call it a complaint. We write in 2 copies and go to your management organization, submit both copies to the person authorized to receive incoming messages, after reviewing your appeal, your copy must be stamped and dated and assigned an incoming number to your appeal. We pick up a copy with the marks and from that moment the management organization has exactly 1 day to start the elevator.

Where can I complain?

First, you need to decide where you can even complain about a non-working or simply old elevator, which, due to its age, cannot cope with its responsibilities for transporting citizens and goods. You can submit an appeal to the following organizations:

• Management Company;
• Elevator Maintenance and Repair Bureau;
• Rostechnadzor;
• Prosecutor's Office;
• Court.

As you can see, there are not so many places, but if you contact them consistently, the problem is guaranteed to be eliminated. Let's consider each complaint in more detail.

Management company and office

In order to draw the attention of supervisory services to the inappropriate condition of the elevator, you first need to contact the Management Company responsible for your building. But not every management company deals with its own elevators, shifting this task to a special hired technical bureau. That is why contacting both the bureau and the company will be the same.

You can contact these services either orally or in writing. In the first case, everything is quite simple - just dial the phone and report a problem with the elevator. But such complaints, as a rule, are not registered, and in the future it will hardly be possible to prove the fact of the call. So let's move straight to written statements. Writing them is quite simple, since they imply a free form.

Each written application to a technical bureau or management company must contain the following information:

• Full name and address of the applicant;
• Description of the breakdown;
• Date of failure;
• General information about the elevator (must be on a sign attached to the elevator itself);
• Requests to a company or bureau;
• Signature of the complainant and date of filing the complaint.

Rostechnadzor

Let's move on to more serious complaints. If a peaceful resolution of the problem with the management company or technical bureau does not produce results, then you can try contacting Rostechnadhor. This service monitors the operation and safety of various technical devices used by citizens in everyday life, and it may well take care of the elevator problem if the responsible persons refused to help you.

A complaint to Rostechnadzor is also written in free form; to compile it you will need to provide the following data:

• Your name and address;
• Description of the problem with the elevator. This point needs to be described in as much detail as possible;
• General information about the elevator;
• Information about your contact with the services responsible for the elevator;
• List of requests to Rostechnadzor;
• Your signature and date of submission of the application.

Prosecutor's office

In addition to technical services, a complaint about the elevator can also be submitted to the prosecutor's office. But this can only be done in two cases: if none of the government services responded to your appeal, or if the operation of a faulty elevator poses a threat to the life and health of citizens.

When filing a complaint with the prosecutor's office, you should first of all pay attention to the inaction of other responsible services, since their refusal to cooperate is a violation of your civil rights. And it is the prosecutor’s office that is responsible for observing the rights of citizens. itself will have a standard form and consist of three parts.

1. Title. Includes: Address and name of branch;
2. Full name and title of the head of the department;
3. Your name and address;
4. Contacts.

If none of the above-described claims help, then you will need to contact a higher authority - the court. To do this, instead of a complaint, you will need to draw up a statement of claim, which in general is very similar to an appeal to the prosecutor's office. It should be written according to the following scheme:

1. Header part. Contains: Address and name of the court. The claim is submitted to the department at the place of your registration or at the place of registration of the responsible organization;
2. Full name and registered address of the plaintiff;
3. Plaintiff's contacts;
4. Name of the defendant;
5. Details and registered address of the defendant.

Where to complain about a faulty elevator

You can report malfunctions and unusual sounds in the elevator to the control room of your management company or homeowners association. You can determine who exactly runs the house and find out contact details through the Moscow House website.

You can also team up with your neighbors and bring written statements to the office. In this case, employees will have to take the residents’ problem more seriously.

If the management company delays repairs or does not respond to complaints at all, then it is worth reporting this to the district government and the Moscow Housing Inspectorate. You can complain through the electronic reception desk or at a personal meeting with the head of the district inspectorate. After considering the complaint, the Moscow Housing Inspectorate will oblige the management company to eliminate the faults.

It is worth remembering that the management organization is responsible for the provision of all services and for the proper maintenance, safety and technical condition of all common property (including elevators) of the apartment building. The management company is responsible for the condition of the cabin inside (mirrors, cleanliness) and operation of the elevator.

The Moscow Housing Inspectorate monitors how the management company maintains common property, including how it complies with the mandatory requirements for the maintenance of elevators in an apartment building.

In particular, it checks with the management company the availability and operability of the dispatch service and the existence of an agreement with a specialized organization for the maintenance of elevators and technical examination.

The Moscow Housing Inspectorate responds to requests from citizens in the event of inaction or poor quality of services for the proper maintenance and operation of common property.

If the button for communicating with the dispatcher in the elevator does not work or there is no complete information (telephone, address, website) about the organization servicing the elevator, then this is a reason to contact the Moscow Housing Inspectorate. Residents also have the right to demand a change in service organization if it does not fulfill its duties.

You can consult on problems related to the operation of the elevator by calling Moslift's 24-hour hotline.

It will be easier for busy Muscovites to describe the problem on the Our City portal. Users can complain about a faulty elevator, lighting in the cabin, and also report a delay in replacing the elevator, poor quality work, or that the elevator was not replaced at all.

If previous requests are ignored, then you should contact the capital department of Rostechnadzor of Russia. For each complaint, an unscheduled inspection is carried out, and if the violation is confirmed, then those responsible for the condition of the elevator are issued an order to eliminate the violations.

Where to complain when the elevator doesn't work

When you live in a multi-storey building, it is important that engineering systems and equipment operate uninterruptedly. Otherwise, the usual rhythm of life breaks down, and you have to spend time overcoming suddenly arising everyday problems. It is especially difficult for residents of the upper floors. They most often file a complaint about an elevator that breaks down at the most inopportune moment.

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Legislation

The provision of housing and communal services is regulated by the Housing Code of the Russian Federation, adopted in 2004. Residents, as consumers of services, have the right to complain about the operation of elevators, based on the provisions of Law No. 2300-1. This regulatory act, designed to ensure the protection of the rights and interests of consumers, was adopted in 1992.

How common property in high-rise buildings should be maintained, maintained and repaired is established by government decree No. 491 of 2006. The technical operation of the housing stock is regulated by Decree of the State Construction Committee No. 170 of 2003. Appendix No. 2 indicates the time frame within which faults should be eliminated by carrying out routine repairs.

How to replace an elevator in a house

According to Part 2 of Art. 4, part 4 art. 6 TR TS 011/211, assessment of compliance of elevator equipment with technical requirements for safe operation must be carried out at least once a year. This must be done by an authorized organization. If the inspection shows that the service life of the elevator has already expired, it must be replaced. If a malfunction is detected in the operation of the equipment, the elevator is modernized.

The decision to carry out repairs or replacement of the elevator is made by the owners of the premises at a general meeting. The initiator of the OSS can be the management authority or the owner of the premises in the house (Article 45 of the Housing Code of the Russian Federation). To make a positive decision on this issue, the consent of at least two-thirds of the total number of votes of the owners of residential and non-residential premises is required (Part 1 of Article 46 of the Housing Code of the Russian Federation).

Having confirmed consent to carry out the work, the OSS decides which source of funding will be used:

1. Owners' funds.

Owners of apartment building premises fully pay for the work required to replace the elevator or its individual elements.

2. Federal capital repair program.

Costs are divided between the owners and the federal budget. In this case, it is necessary to go through a commission that takes into account the service life and condition of the elevator, the condition of the apartment building and the amount that the residents of the building can provide

3. Regional program for accelerated replacement of elevators.

Under this program, work is being carried out in the participating regions to replace failed lifts at the expense of budget funds.

As a rule, the repair period does not exceed one to two months, depending on the number of elevators and floors in the building. Acceptance of work in accordance with the requirements of Technical Regulations CU 011/2011 is carried out by representatives of the management organization.

Ministry of Construction: The amount of payment for residential premises is individual for each apartment building
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When to report a breakdown

In order for elevators installed in residential buildings to last longer, any malfunction must be corrected in a timely manner. It is not necessary to demand that the equipment be replaced without delay, but it should be immediately communicated that:

• no one gave a command, but the cabin began to move;
• the cabin went up, not down;
• doors do not open/close;
• the mine fence is damaged;
• the cabin stops above/below the floor level;
• it is not possible to use the two-way communication button to talk to the dispatcher;
• movement is accompanied by shocks and strange sounds;
• there is a smell of burning in the cabin;
• lighting is faulty;
• when driving, short stops constantly occur; the cabin hangs between floors;
• the noise of operating elevator equipment can be heard in the apartments.

Detection of any of the listed malfunctions is a sufficient reason to contact the organization responsible for the operation of elevator equipment.

The elevator in the building is constantly not working, who should I call?

An elevator in an apartment building is a necessary equipment, especially for residents of the upper floors.

The law defines elevators and their shafts as common property, so the responsibility for their maintenance and repair lies with the apartment owners.

When should it be opened in a new building?

The rules for servicing the elevator of a new building are no different from other buildings. Immediately after the house is handed over and the residents move in, they choose a management company or HOA, which must start the equipment and keep it in working order.

Theoretically, to select a management company or HOA, 50% of the house's occupancy is required, after which the created organization submits an application for the installation of an elevator to the service organization, and it carries out the requested work.

Free HOTLINE:

Moscow time 8 (499) 938 6124

St. Petersburg 8 (812) 425 6761

Fed 8 (800) 350 8362

Almost new buildings are launched within a year after completion.

What is included in the malfunction

An elevator is an object of increased danger, so residents of the house must be especially vigilant when using it. You shouldn't wait until he gets stuck between floors. This can be easily avoided if you pay attention in time to signs of malfunctions that may lead to breakdown:

• the cabin begins to move up or down without a command;
• the doors do not respond to the opening or closing command;
• the movement occurs in the opposite direction;
• the stop occurs above or below floor level;
• The two-way communication button with the dispatch console does not function;
• when moving in the cabin, shocks, a burning smell are felt, and uncharacteristic sounds are heard;
• missing, lights flashing;
• the cabin or shaft guard is broken.

If one or more of these malfunctions are observed while riding the elevator, you must immediately notify the appropriate authorities so that it can be repaired.

What to do if the noise of the lift is heard in the apartment

The noise and vibrations from the elevator are affected by the operation of its parts:

• cabin shoes, counterweights, switches, door openers;
• guides, not properly processed and bearings;
• lifting winches, control panels, transformers.

When designing a house, it is recommended to place lifting equipment between flights of stairs. This will protect residents from discomfort and noise.

If the lift often makes noise (according to the regulations, it should not do this), hums, or causes concern, you need to complain to the management company. She will call a specialist from a service organization to diagnose and troubleshoot problems.

If the situation cannot be resolved peacefully, you can complain about the non-functioning equipment to Rospotrebnadzor, which will measure the noise level. Exceeding the permissible limit of the Criminal Code is a reason to receive an order to eliminate this violation.

When no violations are detected, but noise interferes with a quiet life, the only way out is to change the apartment or install soundproofing. Modern techniques guarantee complete protection from external sounds, but the costs will fall on the shoulders of the owner.

Where to complain about a non-working elevator in the house

The lift and its shaft are the common property of a residential building, so the management company is responsible for its operation and good condition.

She enters into an agreement with a contractor who will service them. If the management of the house is carried out by the HOA, then these functions are assigned to the partnership.

Where to call

If the mechanism does not work or someone is stuck inside the cabin, the management department is the authority you need to call immediately. Its contacts can be found, for example, on the monthly maintenance receipt or on the home information board. The dispatcher is required to register calls, so you need to clarify the number under which it is recorded - this will serve as proof that they really called.

After receiving the registration number and not taking action, you should call the service organization and clarify when the order under such and such a number will be processed. If this does not help, then the only option is to contact management or complain.

ADVICE! The more calls there are, the faster the management company will respond.

Where to write a complaint about the operation of the lift

If management company employees do not respond to calls, you need to write a complaint, preferably a collective one. The appeal must be drawn up addressed to the head of the management company and contain the following information:

1. In the header you need to indicate the full name of the addressee, the name of the management company, as well as the full name of the applicants and their addresses.
2. Below is the name of the document – ​​complaint or statement.
3. Next, you need to describe in detail when the elevator stopped working, how many times the residents of the management company called.
4. It is advisable to inform about your intention to apply for protection of rights to government agencies.
5. At the end of the complaint, the participants and their signatures are listed.

These rules can be used as a sample or template for writing a complaint.

ADVICE! The complaint must be written in official, competent language without any emotional overtones or personal insults.

complaints

How long should it take to respond?

According to current legislation, the Criminal Code has 24 hours from the date of the complaint about elevator repairs. This period includes calling a specialist from the contracting organization, his visit, and carrying out the work.

https://www.youtube.com/watch?v=8oYpvn1WCRc

Residents are required to respond to a written request for any outcome within 30 days.

What to do when the Criminal Code does not solve the problem

If a company is inactive, there are several government agencies that are authorized to monitor its work:

1. State housing inspection. Among her responsibilities is control over the activities of all structures providing housing and communal services.
2. Rospotrebnadzor is a government agency. He has the authority to monitor the fulfillment of contractual obligations and protect the rights of consumers.
3. Rostekhnadzor is a supervisory structure under whose control are organizations servicing and operating lifting mechanisms.
4. Prosecutor's office. It makes sense to write an appeal there only if all the previous structures have not helped.

Appeals are prepared according to standard rules. Attachments will include certificates of ownership of apartments, paid receipts for house maintenance, correspondence with the management company and other authorities.

Who pays for the work

It depends on the quantity and nature of the required work that is needed. If they are within the current content, then the management company will pay. If we are talking about capital work, then the funds will come from the established Capital Repair Fund. But this will be possible only within the framework of the approved program.

That is, the elevator is repaired at the expense of the owners, which they pay every month to utility services.

What to do if it constantly breaks down

If repairs do not help, you need to think about replacing it. This is possible in two ways: include the house in the federal program for replacing elevators or cope with it on your own. If you choose the first option, most of the costs will be reimbursed by the state; in the second case, the payment will fall entirely on the shoulders of the residents.

Where to file a complaint

When the elevator does not work, it becomes especially inconvenient for residents of the upper floors and elderly people. Their freedom of movement is sharply limited; they have to spend much more time to get where they want to go. In such a situation, you should immediately determine where to complain in order to rectify the situation.

To the management company

As a rule, the management company or homeowners association is responsible for elevator equipment. Many of them enter into agreements with specialized contractor organizations. CC and you need to address complaints about a non-working elevator. The more residents who report problems, the better.

Call

To contact us by phone regarding elevator equipment that is not working properly, we find the number of the emergency dispatch service of the Management Company (HOA):

• by examining the monthly maintenance receipt;
• by looking at the home information board;
• by logging into the Moscow apartment building management portal.

The management control room is required to register an incoming call, record the caller’s details and promptly respond to the received message.

Write

Submitting statements addressed to the management company, especially collective ones, quickly leads to the adoption of appropriate measures. They need to indicate more specifically what is wrong with the elevator equipment and when it became faulty.

How quickly should they respond?

If the elevator is not so broken that it requires the involvement of highly qualified specialists and complex work, then Regulation No. 2 of Gosstroy Resolution No. 170 allocates no more than a day for repairs. Time is counted from the moment the residents' appeal is registered.

What to do if the Criminal Code does not solve the problem

If residents’ complaints about lifts that periodically break down do not receive a proper response from the management company, then they have to turn to the government agencies that control its work for support. Messages regarding obvious signs of malfunction of elevator equipment and lack of appropriate actions on the part of the management company can be sent to:

• to the State Housing Inspectorate;
• Rospotrebnadzor;
• Rostechnadzor;
• Construction Supervision and Housing Control Service;
• prosecutors;
• to court.

To Rostechnadzor

When an elevator breaks down in a building, the management company is obliged to quickly solve the problem. If the lift constantly breaks down and cannot be properly repaired, it makes sense to seek support from the territorial department of Rostekhnadzor. We are looking for contact information through the department’s website. Let's look at the departmental structure.

Where to complain about a non-working elevator

Table 1. Where to go

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When to be wary

Typically, the final breakdown of elevator equipment is preceded by certain changes in its operation. These include:

• uncharacteristic sounds (creaking, grinding, rattling);
• hanging between floors;
• sticky or missing buttons;
• stop below or above the floor;
• flickering or no light.

When such phenomena occur, residents should contact, first of all, the management organization that services their home. Contacts can always be found on rent receipts.

Advice! If you file a claim collectively, the issue will be resolved more quickly.

Rice. 2. Finding yourself in a stuck elevator is not a pleasant experience.

Rules for drawing up and filing a complaint

For the court, the presence of a claim made by the residents about the malfunction of the elevator will serve as strong evidence that they are right when considering the case. A well-formed complaint has a significant chance of success. To prove the inaction of the Criminal Code, it is worth attaching:

• an act documenting the faulty condition of the equipment;
• video recording

The document is drawn up following the rules of business ethics. The following is an approximate structure:

• introductory part;
• descriptive;
• operative;
• application.

The name of the addressee is correctly indicated, and the applicant’s data is provided, allowing him to send him a response.

The problem description contains a list of malfunctions indicating their nature, date and time of occurrence.

Requests to eliminate the malfunction, check the work of the management company and the contractor, and bring the perpetrators to justice are supported by references to regulations.

The list of applications includes space for:

• an act drawn up and signed by the residents attesting to the malfunction of the elevator;
• video recordings recording the non-working condition of elevator equipment.

Sample

When a complaint is sent to Rostekhnadzor or another department regarding non-working elevators, it is worth looking for a well-designed sample. You can use this example.

complaints about the elevator to Rostekhnadzor (.doc)

Where to contact about an elevator

Elevator facilities are the responsibility of the management company. She enters into an agreement with a special organization that services elevators. The name of the organization can be found on the information sheet in the cabin. Therefore, the first step in the event of an elevator malfunction is to contact the management company. Better collective and written.

According to the law, 24 hours from the date of filing the application are allotted to eliminate faults not related to major repairs.

If there is a person inside, repairs must begin immediately. The passenger release time should not exceed 30 minutes.

In case of serious problems, the repair period may increase. For example, when you need to replace a part, but it is out of stock. The management company makes an application to a specialized elevator organization, which in turn puts the elevator on the repair schedule.

The management company must inform how long it will take and seal the elevator if necessary. During downtime, residents must be recalculated.

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If your appeal does not bring results, write a complaint.

• To the state housing inspection. She will check whether the management company has a contract with the elevator repair and maintenance organization. Here are the contacts of state housing inspectorates in the regions of Russia.
• To Rostechnadzor. He monitors safety and compliance with technical regulations. Rostekhnadzor will conduct an unscheduled inspection of the lifting mechanism and, if it detects violations, will oblige them to be eliminated. If the problems are not resolved, Rostechnadzor may contact the district administration or the prosecutor's office. The residents themselves can do the same.

An unspoken rule: the more departments involved, the faster the problem will be solved.