Complaint about boorish behavior of a doctor, sample 2021

Reasons for complaining about a doctor

To write a complaint against a doctor for whom the clinic is a workplace, you need serious reasons. A person can complain about any action that the local doctor performed and which caused dissatisfaction in the patient. These actions are:

did not provide medical care on time or refused to examine the patient or make an appointment;
the diagnosis was incorrectly indicated and the wrong medications were prescribed;
health workers demonstrated negligence in fulfilling their official obligations;
the doctor intentionally caused the patient to spend excessive amounts of money for treatment;
due to the actions of the doctor, the person’s health condition has deteriorated significantly (the operation was unsuccessful, the wrong medications were used, etc.);
non-compliance with hygiene rules and unsanitary conditions;
Doctors or medical staff treat patients rudely.

If any of the above circumstances occurs, the patient can write a complaint against the medical staff using the sample documents below.

Common situations leading to complaints against doctors

The most common reasons that lead to complaints include:

rudeness and rudeness of medical workers;
refusal to admit a patient or refusal to make a home visit;
unlawfully demanding money from a patient;
refusal to issue a sick leave certificate;
making an incorrect diagnosis, incorrectly prescribing treatment;
refusal to issue documents for disability;
ignoring requests for medical assistance;
negligence or dishonesty of a medical professional towards a patient;
refusal to issue the required prescription.

Unfortunately, all of these cases, although not often, still occur in our medical institutions, so everyone should know how to react when faced with such phenomena.

There are several authorities that patients can contact in case of violation of their rights. The first of them is the management of the medical institution in which the patient is being treated. Obviously, it is best to seek justice directly on the spot.

Depending on the severity of the problem, the patient may contact the primary physician orally or in writing.

For example, in the case of rude treatment or refusal to provide medical care, verbal communication with the head of the hospital may be sufficient. The manager must understand the situation and take appropriate measures.

If the head physician takes the side of the guilty employee and does not solve the problem, you can proceed to appeal to higher authorities. One of these authorities is the Ministry of Health.

You can contact the reception in person or online using the ministry’s website.

When applying in person, you must receive a notification that the complaint has been accepted for consideration.

You can also send your complaint by registered mail. According to the law, ministry employees will have to consider the appeal and prepare a written response to it within one month.

If the violations are serious enough (for example, the patient was given an incorrect diagnosis and the wrong procedures were prescribed, which led to a worsening of his condition), the patient who suffered from the doctor’s actions can immediately file a complaint with the prosecutor’s office. This body will have to deal with the problem, identify the culprit and bring him to justice in accordance with the law.

If a doctor’s actions show signs of violation of the law, the entire medical institution may be subject to prosecutorial inspection.

After filing a complaint, the victim must be informed within thirty days whether criminal proceedings will be initiated or not.

A complaint filed with the prosecutor's office can also be sent to the court. If the victim wants to receive financial compensation for the harm caused or to return unreasonably spent funds on the purchase of medicines, it is the judicial authorities that can help with this.

In addition, through the court it is possible to punish the perpetrator of illegal actions committed against a patient of a medical institution. When drawing up a statement of claim, it is necessary to take into account that the facts stated in it must be supported by documents. It would also be a good idea to find witnesses to the crime who can confirm the victim’s words in court.

If, as a result of the offense, harm was caused to the health or life of the victim (for example, the actions or inaction of a doctor led to serious consequences), you should contact the local police department.

Employees of the police department are obliged to understand what happened, consider the application and defend the injured party.

In addition, they are obliged to take action against the violator. However, in some cases, contacting the police does not make sense, for example, if the offense was committed unintentionally or not through the fault of the doctor.

Having contacted one of these authorities and not receiving the desired result, the patient who has suffered from the actions of a health worker can contact other organizations from the list, or all of them at the same time.

Responsibility of a doctor for committing unlawful acts

Depending on the circumstances, the local doctor can be punished disciplinaryly, according to civil law or administrative standards. Difficult cases are punished criminally. These types of punishment entail either restrictions on activities for some time, or a complete cessation of work in the area in question.

An example of a violation would be a patient being misdiagnosed. The victim can appeal to higher authorities for compensation for moral and material damage caused to him by a doctor working in the clinic. This right is given to the patient by Article 1064 of the Civil Code of the Russian Federation.

Also, the local doctor may be held criminally liable. It occurs even if the clinic committed the action in question through negligence. Often, health workers are sent to community service, deprived of practicing medicine for three years, or imprisoned for 4 years.

Where can you complain about a doctor?

Did the clinic hire someone incompetent? It is necessary to find out to whom a complaint against a local doctor will be written if the incompetence of this employee has caused harm to patients. Complaints about the medical staff and doctors of clinics and hospitals are sent to the same institutions. There is no need to complicate the task by searching for authorities that control health workers in different institutions, since they are controlled by one higher government instrument.

You must immediately write and send a complaint against doctors or other health workers to their place of work - this is the clinic itself where the incident occurred. The document is submitted to the medical management.

A patient to whom the clinic doctor did not provide adequate attention and help may complain. But the fact of offense does not prove anything, nor does the presence of a written complaint. You need to figure out where to go so that the complaint brings maximum benefit and forces the offender to be punished. There are options for where to write a complaint against a clinic doctor.

To the name of the manager

In clinics there are often no managers, but there are other higher-ups. The manager can receive complaints received against nurses, doctors, orderlies and other personnel. You can contact him if there is a fact of extortion, negligence, or failure of staff to fulfill their duties. But keep in mind that you need to complain to the boss of the health worker who caused the violation. You can safely skip this step and file a complaint directly with your superiors - the chief doctor of the clinic.

Head doctor of the clinic

This specialist is responsible for managing the entire hospital. His competence includes household management. medical activities institutions, administrative issues and more. But it is also within the competence of the head physician to take action on issues of claims against employees who commit offenses in relation to patients. It is not necessary to contact the head physician; you can immediately file a complaint with the supervisory authority.

If a patient’s complaint against a doctor is received as intended, the clinic is obliged to give the complainant a written response. The administration usually responds to complaints because it has an interest in its good reputation. The hospital management would not want the matter to go to trial, so the offender will receive disciplinary action. Although it happens that the clinic will not side with its employee.

Why can’t I make an appointment with a doctor through State Services?

There are several reasons why you cannot make an appointment with a doctor through State Services. But don't worry, they are all solvable.

No affiliation with a medical organization

To be assigned to a medical organization at your place of residence or registration, you must submit a written application to the registration window of the selected clinic. The following documents must be attached to the application:

for persons over 14 years old - an identity document, compulsory medical insurance policy and SNILS;
for persons under 14 years of age - birth document, passport of one of the parents, medical certificate. policy, SNILS for the child (if any).

After attachment and at any time, on the website you can verify your attachment to a particular clinic. To do this, you will need to go to the “Services” tab, and then in the “My Health” block, select “Information about attachment to a medical organization.”

Temporary incorrect operation of the portal

You can visit the site later and try again. It is worth paying attention to the fact that the serial number of the temporary policy and the old model are not processed by the system. This may also cause problems with recording.

Errors in filling out personal information in your profile

It is necessary to check the personal data in your personal account for errors, incorrect or outdated information. For example, you were issued a new passport, but when registering on the portal you previously left the details of the old document. Problems may arise when servicing on the site due to an invalid passport.

There is no provision for recording through State Services for a specific region or city

You need to visit the website of the department of a particular city or region and find out about the possibility of obtaining their services through the state portal. In order to find the department of interest, just enter its name and the phrase “official website” into the search bar of your browser.

There is no provision for registration through State Services at a specific clinic

First, you need to check the presence of a medical organization in the FFOMS registry list (website: www.ffoms.ru/documents/registry/). If it is there, then there should be no problems with recording on the site. If not, then you will need to arrange a visit to the doctor through the clinic’s reception desk.

Account not verified

To fully use the State Services portal, you must confirm your account. It is verified using a personal identification code.

To get it, you need to use one of the options presented:

Come to the MFC with your passport and request confirmation of your appointment.
Order code by mail. Upon arrival of a registered letter, you need to pick it up at the department, presenting your passport and notification.
Confirm your account using an electronic signature or electronic card. In the event that these tools are already available, confirmation of the entry will occur instantly.
Apply for the code to a Rostelecom office or bank branch. The latter should be in the list of departments published on the Government Services website, where you can confirm the entry.
Confirm your account via online banking. Only bank clients can use this method: Tinkoff, Sberbank and Post Bank.

The medical institution was reorganized

Find out the new name of the medical institution where you are being seen and monitor the updated list of clinics on the portal. As a rule, the information is constantly updated.

If the question “Why not make an appointment with a doctor through State Services” remains open, then you should resort to the help of the user support section. This tab is located next to the "tabs", in the middle of the top of the page. Here you can find a list of popular questions and answers to them, or find a problem of interest in one of the presented categories of the site, just below.

This is interesting: Max m complaint about the clinic 2021

You can also use the online chat located in the lower right corner, where the support service provides real-time advice on all issues.

How to properly file a complaint against a healthcare worker

In order for a complaint to be accepted, you must adhere to the correct structure of the document:

Header and introduction. This part of the document indicates the name and address of the organization to which the complaint is being filed. You must provide information about the sender: contacts, address, name.
Document's name. Just indicate that you are writing a complaint.
Main part. In this part of the document they write about the circumstances of the commission of a health care offense and the grounds for applying. It is indicated what evidence can confirm this. For example, the rules of law on the basis of which the applicant can justify his position are listed. Be sure to indicate which of the local doctors committed the violation (name and position), as well as indicate when the violation occurred and why.
Conclusion. Here the requirements that the patient addresses are indicated. He may demand compensation for moral damage caused to him by the clinic or compensation for material expenses.

Which authorities should I contact if the head physician did not help?

If the clinic does not provide support, the victim can turn to other authorities for which healthcare is not their profile:

Ministry of Health care. The Ministry of Health is the highest authority over all medical institutions. The main task of the ministry is to supervise the work of medical institutions and consider citizens’ appeals. You can contact the reception department and register a complaint there. After this, specialists will be sent to the hospital about which the complaint was received for inspection. If the violation is confirmed, the perpetrators will be punished, and the clinic will be fined. The applicant must be notified of the measures taken within thirty days.
Prosecutor's office. This body considers complaints against doctors if they caused harm to health or there was such a threat.
Police. It is necessary to contact the police if a clinic doctor harms a person’s health or takes his life. You can also go to the police if a health worker commits an administrative offense.
Health insurance funds. A patient can write here if the doctors of the clinic caused harm to the patient’s health. The insurance company must compensate for the damage and determine how competent the doctor is. If the specialist’s guilt is proven, he will be held accountable.
Court. It will help protect the patient’s rights in his dispute with health workers at an appointment or during treatment. An appeal is possible to recover material damages, as well as moral compensation.

But if you contact the ministry and other authorities, you should take into account that they do not work with all problems, but only with some areas.

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Contacting an insurance company

Residents of Russia have a compulsory medical insurance policy, which ensures their quality healthcare. Since it is through this organization that the services of local doctors are paid, it controls the quality of their work. Therefore, you can write to the insurance company if:

the patient was not provided with assistance or the service was provided at a low level;
demanded money for services that are included in compulsory medical insurance;
refused to assign the patient to the clinic;
the clinic refused to make an appointment for a free appointment, or they force you to pay for appointments with a doctor.

When the violation is confirmed, the clinic pays a fine. You can report a violation with a simple phone call, during which you can express your complaints against the clinic. The insurance company is obliged to respond to a violation of its contract with the clinic, otherwise it risks losing clients. After taking measures, the insurance company gives a written response to the applicant, indicating what actions it took. The company is also obliged not only to help resolve the conflict, but also to report it to other competent authorities, especially if the problem goes beyond healthcare.

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Appeal to the Prosecutor's Office of the Russian Federation

Receiving complaints to these bodies is rational in the case where the doctor has violated the law. But due to the large number of procedures, the consideration of the case may be delayed. Sample complaints can be sent to the police in cases where there is evidence that the doctor has committed a criminal act. For example, he forced or illegally performed an abortion, damaged a person’s health, etc.

The prosecutor's office must monitor the observance of human rights, which were given to him by the Constitution of the country. If someone comes here with a complaint about a violation of the rights in question, this body must do everything to check the circumstances and reasons for the complaint. It is important to complain about healthcare not anonymously. An anonymous complaint will not be considered, even if the complaint makes serious allegations.

Also, whether the case will be considered or not is influenced by the availability of documents confirming the offense, which the clinic did. They must be submitted to the prosecutor's office either in person or using special forms on the Internet. The prosecutor's office has special days for personal writing, so it will not be possible to come at a time convenient for the person. But the opportunity to apply on the Internet is always open.

Application samples can be sent not at the reception, but by e-mail or using a special form open on the official website of the prosecutor's office. After a complaint has been received with the required set of documents, the authorities will conduct an inspection, the duration of which is 30 days. You should not expect a response from the prosecutor’s office to arrive within this time frame. Sometimes you have to wait several months for an appointment, given the workload of the authority in question.

Based on the results of verification actions, the authorities can transfer documents to the court so that this authority can deal with the case in the future. Also, the prosecutor's office can issue an official protest against the measures taken by officials, or send a written document to the clinic, warning that offenses have been detected on its territory.

Response to a complaint against a doctor to the Ministry of Health

In accordance with Order No. 493n, responses to all requests must be sent to the Ministry of Health. The applicant must receive a response to the complaint within 30 days from the date of registration of the complaint. If the decision takes longer, the citizen will receive a notification about the extension of the deadline. Extension of the period is possible only once for 30 days.

IMPORTANT

If a complaint against a doctor does not fully describe the situation, employees of the Ministry of Health may require additional information from the applicant before making a decision on an inspection. This may concern documentary evidence of incorrect actions on the part of the doctor. All original documents that were sent to the address of the Ministry of Health in a registered letter with a complaint will be returned in response.

The response is sent in the manner specified in the user's complaint. This may be a registered letter or an email response. The response sets out the actions that the ministry has taken to resolve the problem. In some cases, the response letter contains information that the Ministry of Health cannot make decisions on these issues. For example, if it concerns a doctor receiving bribes.

Attention

If the appeal was considered and the doctor was punished, the response will indicate the penalty. It may not coincide with what the applicant required. For example, instead of dismissal, a transfer to another department or a fine may be imposed.

Complaint to the police

It would be rational to file a complaint with the police if the local doctor caused real physical harm to the patient or if the doctor violated another article of the criminal code on healthcare . Examples of such violations are damage to health, the death of a patient due to the doctor’s work, extortion, blackmail or threats, actions of a local doctor that damaged the patient’s reputation.

Police officers can take action if a local doctor or other health worker has committed an administrative offense. Then measures will be taken against him that correspond to the offenses in question. But contacting the police will be a waste of time in situations where the local doctor has prescribed unnecessary medications to the patient or refuses to treat for free. This is the area of activity of other authorities, so the police will not accept the statement.

Statement of claim to court

You can go to this body in cases where the local doctor seriously harmed a person, ignored sanitary standards (poor sterilization of instruments, etc.), committed negligence with consequences, or hid information important to the patient. But only cases with evidence and provided that the claim is written correctly will be considered in court. The structure must be strictly followed, but the applicant can describe some points in a relatively free format (for example, the circumstances of the conflict).

Information that must be provided:

address and name of the court where the document is sent;
information about the applicant and the respondent (name of the hospital where the respondent works, his full name, addresses and contact information);
cost of the claim;
on what grounds does the dispute begin with references to legal grounds;
listing of demands (to receive compensation for moral harm);
signature and date.

Also, the claim must be accompanied by documents and evidence that the complaint has all the grounds. But before you write to the court, it is advisable to consult a lawyer. He will help you file your claim correctly.

Before writing and sending documents to court, it is worth having evidence of an attempt to resolve the conflict pre-trial. If this attempt was ignored, the court will definitely accept complaints against doctors, since there is evidence that an attempt to resolve the conflict amicably was made, but the other party ignored it.

How to complain about a doctor at a private clinic

A private hospital is not much different from a public clinic - the task of both is to prescribe medical care to clients. Therefore, if a local doctor violates his duties, it does not matter where exactly he works. The most common offenses are inaccuracies or blunders in diagnoses, incorrect prescriptions, extortion of money, etc.

To write complaints about local doctors at a paid hospital, you can write to the institutions described, or send documents to Rospotrebnadzor . Roszdravnadzor controls the quality of services provided to the population. After receiving the complaint, the authority in question will review it and send an inspection to the clinic whose doctor caused dissatisfaction. Based on the results of the inspection, the responsible persons will be held accountable. It is convenient that a complaint can be sent here through the State Services website. The document can also be submitted through the Roszdravnadzor website or by coming in person. Below is a complaint against a doctor, a sample of which can be used to write your own complaint against the authorities that control public health.

Where can you complain about doctors and how to file a complaint

Where can I complain about doctors at a clinic or hospital? This question may arise for anyone. This is due to the fact that the specific nature of a doctor’s activity implies high moral and ethical standards and is associated with great responsibility and observance of medical confidentiality. This places high demands on members of the medical profession. Rudeness and rudeness are unacceptable for any physician. Representatives of the medical profession are engaged not only in the treatment of diseases, but also in their prevention, promoting proper nutrition and a healthy lifestyle.

The doctor in his actions must always be guided by the interests of the patient and must help him and guide him in the treatment process. If he is rude and irritated when communicating with a client, behaves irresponsibly, withdraws from the patient’s treatment, violates the unwritten Doctor’s Code, then the question arises of where to go with a complaint against such a doctor.

disclosure of medical confidentiality;
failure to provide assistance;
medical care is not complete;
misdiagnosis;
treatment error;
negligence;
refusal to admit a patient;
rudeness and rudeness of a health worker;
imposition of paid services;
deterioration of condition as a result of treatment.

Who and where should I write if the doctor is wrong and there are reasons to complain about him? The first step is to contact his immediate superior. Usually this is the head of a clinic (children's clinic) or hospital department. The managers report to the chief physician, who is the head of the entire medical institution.

Each medical institution is required to post an information stand on which the full name of the head, other responsible persons, and the numbers of the rooms in which they receive appointments, days and hours of appointment are indicated. If there is no information stand, you can complain to higher authorities and supervisory authorities about the medical institution’s violation of current legislation.

If you are rude, refuse to make an appointment, or try to impose paid treatment, you need to make an oral complaint about the doctor’s actions to the manager. It is quite possible that this will be enough to solve your problem.

When filing a complaint orally, you should express your complaints calmly and constructively. Try not to raise your voice, not to give way to your negative emotions, to control yourself. After all, any leader is also a person! If you calmly explain to him what the problem is, he will be able to weigh the situation and make a decision. If the manager refuses to help, you need to file a complaint and go to see the head doctor.

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The complaint should be made in a calm and respectful tone. Don't blame, but report the facts.

You can contact the head physician with an oral complaint or with a written statement, in which you need to describe in detail the situation that has arisen and the cause of the conflict.

How to write a complaint against a doctor:

the application must be written on a blank A4 sheet;
at the top, on the right, the position and full name of the head, the full name of the medical institution, and your passport details are indicated;
“Application”, “Complaint” or “Claim” is written in the middle of the sheet;
The essence of the matter is stated below.

Tips for filing a complaint:

the appeal is written in a businesslike and respectful style;
the use of profanity is excluded;
the problem that has arisen is described in as much detail as possible, but without emotion;
The date of the visit to the doctor, your complaints, his recommendations, the circumstances and reasons for the development of the conflict, and other relevant information must be indicated.

Filling out a complaint against clinic doctors - sample

To the chief physician of the Primorsky Hospital

(address, telephone number of the person making the complaint)

Complaint against a doctor

On March 22, 2021, at 10:30 a.m., I, Valentina Petrovna Alekseenko, contacted a neurologist in office No. XX using coupon No. 44. At the reception, the doctor, Sidorov Agafon Sergeevich, spoke to me rudely, was rude, and in a harsh manner forced me to leave the office.

According to Article 6 of the Federal Law “On the Fundamentals of Protecting the Health of Citizens of the Russian Federation,” the patient has the right to humane and respectful treatment by a medical professional who is obliged to comply with ethical and moral standards when conducting an appointment.

I believe that neurologist A.S. Sidorov grossly violated medical ethical standards and the unwritten Doctor’s Code, disregarded my right to humane and respectful treatment. Please look into this situation and report the results to me in writing.

03/22/2016. /Signature/ Alekseenko V.I.

A complaint about the actions (inaction) of the chief physician must be filed with the municipal health department. You can also file a complaint directly with the Ministry of Health.

If the complaint is related to facts of extortion, demands for a bribe, or threats from the chief physician, then you need to contact the police and the prosecutor's office.

All actions of the chief physician can be challenged in court.