Medical Registrar Job Description 2020

The job description of a medical registrar is the rules of work and behavior in the institution, which the employee must comply with from the moment of signing the employment contract. This document relates to the section on qualification characteristics of positions in healthcare. It regulates the competence of the employee by listing in detail his duties and rights, everything that the registrar must do during working hours, whose instructions and what requests he can fulfill without exceeding his own powers.

Instructions are drawn up for the entire team of any institution, including management. The purpose of such a thorough description of the activities of workers is to create a coherent system that works fully and efficiently throughout the working day.

The instructions are intended for the employee and, accordingly, must be read carefully by him before he starts work. It is compiled for a specific institution and enterprise, taking into account the specifics and direction of work. May consist of more or fewer points.

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Sample job description for a medical registrar

Name of the organization. Requisites.

General provisions

The position of a medical registrar requires certain knowledge and professional training. A person working in this position is considered a qualified worker and belongs to the category of specialists. It means that:
the candidate has a regular secondary education, has undergone specialized training for 3-6 months, and has the knowledge necessary for the job.
Hiring and dismissal occurs by order of the head of the organization.
The knowledge required for the job is the following:
rules of operation of the institution and principles of organization of its work;
basic provisions of labor protection;
mandatory safety standards and requirements;
industrial sanitation rules;
fire safety rules;
norms of the law on labor relations between employer and employee;
provisions of Russian legislation on the relationship between employee and employer, labor protection and others.
The direct supervision of the medical registrar is carried out by ________________ (position indicated).

Job responsibilities of a medical registrar

Make appointments with specialists for people who have visited a clinic or other medical institution.
Register new patients, fill out cards, enter into registration books or databases
Monitor the safety, accessibility and storage of medical records and other documents.
Know the procedure and rules for systematizing medical documentation and archives
Answer calls from patients and other persons who contact by phone:
reports the work schedule of doctors upon request;
provides information on completing primary procedures;
provides other information upon request, using reference books and other sources.

Rights of a medical registrar

The employee has the following rights and opportunities:

access to any information that is necessary for it to carry out its functionality;
application of the received information in work in order to increase efficiency and quality;
development of own proposals to improve the quality of the registry;
participation in seminars and meetings on topics related to his work;
demand the provision of normal working conditions, a properly organized workplace;
contact management with a request for assistance if there are conditions that prevent the fulfillment of duties to the proper extent;
undergo tests and certifications in order to improve their skills.

Svetlana Borisovna! You are right, the decision to transfer you and other medical registrars must be formalized by order of the manager. In addition, this change is a change in certain terms of the employment contract, namely your position. According to the Labor Code, Article 72. Changing the terms of the employment contract determined by the parties. Changing the terms of the employment contract determined by the parties, including transfer to another job, is allowed only by agreement of the parties to the employment contract, except for cases provided for by this Code. An agreement to change the terms of an employment contract determined by the parties is concluded in writing. Thus, first of all, you should have been warned about the changes two months in advance, the warning must be in writing, this is regulated by the Labor Code of the Russian Federation Article 74. Changes in the terms of the employment contract determined by the parties for reasons related to changes in organizational or technological working conditions

In the event that, for reasons related to changes in organizational or technological working conditions (changes in equipment and production technology, structural reorganization of production, other reasons), the terms of the employment contract determined by the parties cannot be preserved, they may be changed at the initiative of the employer, with the exception of changes in the employee’s labor function.

The employer is obliged to notify the employee in writing of the terms of the employment contract determined by the parties, as well as the reasons that necessitated such changes, in writing no later than two months, unless otherwise provided by this Code.

If the employee does not agree to work under the new conditions, then the employer is obliged to offer him in writing another job available to the employer (both a vacant position or work corresponding to the employee’s qualifications, and a vacant lower position or lower paid job), which the employee can perform taking into account his health status. In this case, the employer is obliged to offer the employee all vacancies available in the given area that meet the specified requirements. The employer is obliged to offer vacancies in other localities if this is provided for by the collective agreement, agreements, or employment contract.

If there is no specified work or the employee refuses the offered work, the employment contract is terminated in accordance with paragraph 7 of part one of Article 77 of this Code.

In the event that the reasons specified in part one of this article may lead to mass dismissal of workers, the employer, in order to preserve jobs, has the right, taking into account the opinion of the elected body of the primary trade union organization and in the manner established by Article 372 of this Code, to adopt local regulations , introduce a part-time working day (shift) and (or) part-time working week for up to six months.

If an employee refuses to continue working part-time (shift) and (or) part-time work week, then the employment contract is terminated in accordance with paragraph 2 of part one of Article 81 of this Code. In this case, the employee is provided with appropriate guarantees and compensation.

Cancellation of a part-time working day (shift) and (or) part-time working week earlier than the period for which they were established is carried out by the employer, taking into account the opinion of the elected body of the primary trade union organization.

Changes to the terms of the employment contract determined by the parties, introduced in accordance with this article, should not worsen the position of the employee in comparison with the established collective agreement or agreements.

Therefore, there are violations of the law all around, there is no need to write a statement. On what basis, by the way, have the requirements for the position of medical registrar changed? This should be some kind of regulatory document of the Ministry of Health, and not just the wish of the employer, according to the Order of the Ministry of Health and Social Development of the Russian Federation (Ministry of Health and Social Development of Russia) dated July 23, 2010 N 541n, Moscow “On approval of the Unified Qualification Directory of Managerial Positions, specialists and employees, the section “Qualification characteristics of positions of workers in the field of healthcare” indicates all the requirements for the position of Medical Registrar

Job responsibilities. Maintains registration of patients who contact a medical organization to receive medical services. Ensures storage and delivery of medical records to the physician's office. Participates in the preparation and registration of certificates of incapacity for work.

Must know: rules for working with primary documentation, computer and organizational equipment; basics of labor legislation; internal labor regulations; labor protection and fire safety rules.

Qualification requirements. Secondary vocational education in the profile of the work performed without requirements for work experience or secondary (complete) general education and additional training in the field of professional activity for at least 6 months without requirements for work experience.

If it is not difficult for you, please send positive feedback for my answer.

Responsibility of the medical registrar

The employee is responsible for the following actions or situations:
offenses that were committed during working hours during the work process;
material damage, intentional or unintentional.
Responsibility and measures of restraint and punishment are determined by the legislation of the country: sets of regulations from labor to criminal.
All sanctions and punishments must be provided for by regulations and regulations and must be imposed within the specified limits.

_______________ has read the document.

Date ______________.

Signature _____________.

General provisions of the instructions

A citizen who decides to take on the duties of a medical registrar must have:

secondary education of general importance and individual training for at least 6 months in combination with specialized experience of 2 years or more;
secondary medical education (in this case there are no requirements for experience).

Only the immediate head of the institution can appoint or dismiss a person from a position.

Without fail, a specialist who begins to fulfill the job description of a medical registrar must:

be able to maintain primary documentation;
have an understanding of the main regulations relating to labor protection;
carefully read and comply with the internal labor procedures in force in the institution;
study labor protection standards, fire safety, industrial sanitation and follow them.

Explanations of job responsibilities

A medical registrar is a person responsible for the documentation of each patient. Works in a department that is considered important and significant.

Its functions include:

patient distribution, people flow management;
assistance in orientation within the institution;
registers calls from people who are unable to attend an appointment in person due to poor health;
makes appointments for patients.

Importance of Registration Department

The organization of the working day of the entire institution depends on the work of the registry. It is important to carefully record and issue coupons to avoid duplication or inaction of a qualified specialist.

The registry provides storage and systematization of medical documents of each patient. The registrar monitors the condition of the card index, as well as each card individually. The employee understands that the cards contain important information about vaccinations, medical history, chronic diseases, and examinations of each citizen.

Every day at the end of the working day, the medical registrar lays out the cards in accordance with the sections of the card index so that next time they are in their places.

Knowledge you need every day

In order to provide patients with effective assistance and correctly suggest where to go or who to make an appointment with, the receptionist must know:

specialization of the institution;
composition of the medical staff of the institution;
range of surveys and research.

It is also the responsibility of the registrar to promptly notify previously booked patients by telephone about rescheduling the visit - if the doctor is absent for some reason, as well as in other similar cases. He contacts people, trying to prevent the appearance of dissatisfied patients, so that there are no disruptions in the work of the clinic or other institution.

Taking into account the need to talk and explain, answer questions from people, many of whom are elderly, the registrar is required to be stress-resistant, polite, patient and benevolent.

Medical receptionist work schedule

The start of the working day and its duration depend on the type of institution. In a public clinic, the receptionist finishes his working day at 15-16 hours. In private clinics, the schedule and time frame of the working day are different, taking into account the high payment.

By the way! In accordance with the Labor Code of the Russian Federation, medical workers are provided with certain benefits and compensation, therefore, in any case, the names of positions and requirements for candidates and persons working in these positions must comply with those provided for in official directories and professional standards. Health workers are provided with a reduced working day, which must be observed in all medical institutions, regardless of organizational form or affiliation.

Comments on the post

The above qualification characteristics of the position “Medical Registrar” are intended to resolve issues related to the regulation of labor relations and ensuring an effective personnel management system in various organizations. Based on these characteristics, a job description for a medical registrar is developed, containing the rights and responsibilities of the employee, as well as a specific list of his job responsibilities, taking into account the specifics of the organization and management of the activities of the enterprise (institution).

When drawing up job descriptions for managers and specialists, it is necessary to take into account the general provisions for this issue of the directory and the introduction with general provisions for the first release of the directory of positions.

We draw your attention to the fact that the same and similar job titles may appear in different editions of the CEN. You can find similar titles through the job directory (alphabetically).

The position “registrar” is included in the All-Russian Classification of Worker Occupations, Clerk Positions and Tariff Classes OK 016-94 (approved by Resolution of the State Standard of Russia dated December 26, 1994 No. 367), however, we recommend choosing another position directly provided for by the EKS or ETKS and the most appropriate one actually performed by the employee responsibilities.

In Part 5 of Art. 144 Labor Code of the Russian Federation, paragraphs. “d” clause 5 of the Unified Recommendations for 2017 states that remuneration systems for employees of STATE institutions are established taking into account the unified tariff and qualification directory of works and professions of workers (UTKS), the unified qualification directory of positions of managers, specialists and employees (US) or professional standards .

The application of these reference books or professional standards is aimed at maintaining the unity of tariffs for work, ESTABLISHING UNIFIED APPROACHES TO DETERMINING THE JOB RESPONSIBILITIES OF WORKERS AND THE QUALIFICATION REQUIREMENTS FOR THEM, correct selection and placement of personnel, improving the business skills of employees, rational division of labor, creating an effective mechanism for delineating functions and powers and responsibilities between different categories of workers.

Professional qualification groups for industry-wide positions of employees and professions of workers were approved by orders of the Ministry of Health and Social Development of Russia dated May 29, 2008 No. 247n and 248n.

To determine the PKG for the professions of WORKERS that are not listed in Order No. 248n, one should be guided by the Unified Tariff and Qualification Directory of Work and Professions of Workers (UTKS).

Worker professions for which the assignment of 1, 2 and 3 qualification categories is provided in accordance with the ETKS belong to the 1st qualification level of the PCG "General industry professions of workers of the first level", 4 and 5 qualification categories - 1 qualification level of the PCG "General industry professions of workers of the second level", 6 and 7 qualification categories - 2 qualification level of the PCG "General industry professions of workers of the second level", 8 qualification category - 3 qualification level of the PCG "General industry professions of workers of the second level" (Order of the Ministry of Health and Social Development of the Russian Federation dated May 29, 2008 No. 248n).

For EMPLOYEE positions not included in the PCG, approved. By Order No. 247n, salary amounts (official salaries) are established by organizations independently depending on the complexity of the work (clause “b”, clause 30 of the Unified Recommendations for 2020).

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Responsibilities and tasks

The implementation of work activities within the registry of a medical institution involves a fairly wide range of responsibilities.

The medical registrar must pay attention to each visitor , draw up a schedule or make the necessary adjustments to it, have the necessary information to answer patients’ questions (including over the phone), and also know the order of placing cards in the archive .

The working day of any registrar begins with a very banal procedure - turning on the equipment. The duration of job duties directly depends on the place of work. If we are talking about a budgetary medical institution, then you need to come to work at 7:30, and you can leave the reception at 16:00 .

But a working day in a private clinic can be very different from the above, although the level of monthly income here is usually much higher.

The main task of the receptionist is to correctly and timely make an appointment with the right specialist . That is, the medical registrar must have knowledge of medical specialties, be personally acquainted with each employee of the clinic, and also have at least a little understanding of diagnoses , so as not to refer a patient suffering from a stomach ulcer to an appointment with an orthopedic doctor.

After the patient visits the right doctor, the medical registrar must sign him up (if necessary) for the prescribed tests and studies; accordingly, a gastroscope must also be able to be distinguished from an X-ray machine.

It is impossible to determine the daily number of visitors, but when hiring, you should remember that there will definitely be more patients in a regional medical institution than in a district clinic.

The medical receptionist must behave correctly and politely . It is desirable that a specialist can not only issue a ticket to visit a particular specialist, but also clearly explain when, where and at what time it is necessary to come .

By the way, if a citizen made an appointment in advance, and on the day of the visit (or earlier) the doctor suddenly fell ill (left, etc.), then it is the medical registrar who must call the patients, warn about the unplanned absence of the doctor and agree on a new date for the visit.

After the doctors finish the appointment, and their assistants with secondary medical education bring client cards, the receptionist is obliged to arrange them in accordance with numbers or in alphabetical order .