Sample response to a parent complaint at school

You need to understand that this is just a request, which they have the right to refuse, guided by the norms set out in the law. The response form will contain information that the application is under consideration and clarifications on it will be provided within the time limits established by law. Lack of experience in drawing up such documents should not be a stumbling block. Today there are quite a lot of specialists who can quickly and easily help you draw up papers and avoid a number of problems. In addition, professionals will outline an algorithm for effective actions in unforeseen cases. The complaint does not have a specific form. It contains basic information and details:

Sample complaint against the school principal

To the Prosecutor's Office of Yekaterinburg

Complaints

to illegal actions of the director

From the beginning of June to the present, employees of the Municipal Educational Institution of Children's Education and the parents of students studying at this school have been turning to us for professional, qualified legal assistance.

The need to seek legal assistance arises due to the illegal actions of the director of the Municipal Educational Institution of Children and Children (see the text of the complaint), whose ultimate goal, apparently, is to ruin the educational process of the school, disperse the highly professional coaching staff and create some kind of private stable on the basis of the school.

ATTENTION: the preparation of a complaint is currently carried out in our legal education at a favorable cost, as is the preparation of a statement of claim, which is aimed at protecting the interests of citizens and organizations, establishing justice and access to justice, read more at the link.

Despite his blatantly illegal activities (see the text of the complaint), as the director of a unique educational institution entrusted to him, one of the few throughout the country, everything is not only forgiven to him, but also welcomed by his immediate management.

These circumstances are evidenced by a number of facts described in the text of the complaint by the applicants and confirmed by written evidence, namely:

Decisions are made aimed at infringing on the labor rights of school employees:

• a disciplinary sanction in the form of a reprimand was issued against a number of employees. Court decisions on the claims of N.V. and T.V. These orders were declared illegal, and the disciplinary sanction in the form of a reprimand was cancelled. The decisions indicate non-compliance with labor legislation on the part of the director of the Municipal Educational Institution of DoD.
• an order was issued against another employee, by which she was dismissed due to absenteeism. By a court decision, the said dismissal was declared illegal, N.V. was reinstated in her position, the decision was put into immediate execution, in addition, the court ordered the defendant MOU DOD to compensate the plaintiff for legal expenses (by the way, our lawyers took part in the procedure for appealing the disciplinary sanction and are ready to help with your question, read about how challenge the reprimand at the labor inspectorate using the link), i.e. in connection with the illegal dismissal of an employee, the school, through the fault of its director, suffered unplanned losses.

IMPORTANT: if the rights of workers are also violated against you, then our labor dispute lawyer will help you win the fight to restore rights and legitimate interests in the field of labor relations. And if you are an employer and your employees refuse to comply with labor laws, then you will be interested in the direction of our legal practice – employer protection.

Also, the head of the youth sports school expands the job responsibilities of trainers, pointing out the need to remove manure in the arena, in addition, creates conditions that force trainers and teachers to clean up after the horses themselves, to buy sawdust at their own expense, as well as due to violation of feeding standards and insufficient provision of medicines, buy food, medicines, fertilizers.

All repeated violations of labor legislation by the manager remain unnoticed by his immediate management, despite the fact that they were all established by the court and confirmed by court decisions that have entered into legal force.

At school, the order of office work is violated, in particular, important statements and orders easily disappear from the personal files of employees, the necessary entries are not made in work books, incoming documents (memos, reports, statements) are prohibited from being registered, orders are issued retroactively and are used without the employee’s signature, who is not introduced to them.

The trade union organization of the school sent a letter of no confidence to the headmaster of the school. Office of L.N. The result of this was inspections of union members, rather than the activities of the director.

In addition, evidence that the school director is violating the law is the State Labor Inspectorate inspection report. These documents indicate a dozen violations by G.A. and they are currently not fixed. From the above, the conclusion follows: is the school director coping with his job responsibilities, and shouldn’t he be certified? But due to the lack of control on the part of the head of the department, none of this happens, and the person who fails to cope with his duties continues to manage the school and violate the law.

Head of the school G.A. not only carries out active actions leading to the collapse of the school, but also eliminates people who interfere with this, so ……….. g. he issues an order to reduce the “undesirable” ones, in particular the position of the deputy director for academic and sports work, which is occupied by N. V., reinstated to her position by the court decision mentioned above. These actions are also illegal, since the reduction in staff must be a consequence of a reduction in students or a reduction in school funding, and neither of these is the case. The manager is cutting medical rates. employee, athletes-instructors, depriving the school of prospects for growth in sports results, while leaving behind an electric and gas welder, 12 horse breeders/grooms/of which 4 people actually work (reinstatement in cases of illegal dismissal does not rarely occur nowadays, read the article on protection employee rights from our law practice).

Based on earlier complaints from employees and parents about the actions of the school director, I received a letter from …… city No. ……… from the head of the department for the development of physical culture, sports and tourism in the city ………. ………………, which indicated that the Department has strengthened control over the work of the school, and as a result, I describe dozens of new violations by G.A. – so what, the question arises: was strengthening of control expressed or was it just a reassuring “note” and no control was exercised over the school and the actions of its director, and isn’t it easier not to strengthen control, but to replace the leadership, which would cope with its own problems? job functions and did not require “enhanced control.”

In addition to violations of labor legislation, actions on the part of the school director G.A. aimed at worsening the development of the school include:

For more than a year, his own director created conditions for a ban on participation in competitions for members of the regional national team (URFO, Russian Championship, International Dressage Challenge Cup, SO Championship, etc.) - as a result, the school’s Olympic reserve status was removed for lack of results, the athletes lost rating, and the manager not only did not take any measures to ensure that this status was restored, but continued to prevent his athletes from leaving for competitions even at the expense of their parents.. All this happened with the silent complicity of the Office for the Development of Physical Culture, Sports and Tourism of Yekaterinburg, responding with replies to requests from employees and parents and checks of the “dissatisfied”.

Repeatedly, under far-fetched pretexts, the indoor arena was closed to children for periods ranging from 1 day to 2 weeks, which can be confirmed by trainers who were deprived of the opportunity to carry out the pedagogical process during this period of time.

The school holds coaching councils, but the director is not present at them, although, according to the regulations on coaching councils, he is obliged to. The decisions made at the coaching councils are ignored by the director, although the coaching council, according to the Charter of the sports school, is its governing body.

The director prohibits the registration of incoming applications, memos, reports from employees, through which they are unsuccessfully forced to contact the director for a year and a half over problems with ammunition, repair of levadas, insufficient number of training horses, non-compliance with feeding standards for horses, lack of medical care. employee, buffet or at least meal room, etc.

Parents of athletes, on behalf of the parent committee, have repeatedly filed complaints about the arbitrariness and rudeness of the director to higher authorities.

USEFUL: watch the video and find out why it is better to draw up any sample claim or complaint with our lawyer, write a question in the comments of the video, subscribe to the YouTube channel

Instead of developing teaching activities at the school, the director carries out entrepreneurship related to the importation of private horses into the school territory, which are maintained at the expense of the school’s money. The director allows animals that belong to people other than the school to be kept on the school premises, and feeding is carried out from the feed allocated for the school’s horses. As a result, the daily amount of feed per horse unit is significantly less, the horses are underfed, which makes it dangerous to use hungry animals for training children. As a result of this act, money and other resources are misused without signs of theft for the purposes of one’s personal selfish interest.

Veterinary legislation is being violated, in particular, the import and export of horses is carried out improperly without registration of veterinary documents, which is why the district veterinary station has already imposed a quarantine on the school and the school’s athletes, members of the Sverdlovsk region national team, were not able to go to the Russian Championship. This did not stop the director from defiantly violating the imposed quarantine and taking 4 horses to competitions despite the ban and refusal to issue veterinary documents. I would like to know which veterinarian issued the fictitious certificate presented to the receiving party. A check that arrived later was told that the horses had not been driven anywhere. The irresponsibility and inadmissibility of such actions is evidenced by the fact that less than two weeks later an outbreak of anthrax in horses was recorded. Failure to comply with veterinary legislation in schools jeopardizes the health of children, workers and horses. The Department and the Ministry were notified, but there was no response from them.

In fact, the school director, abusing his official position, without formalizing the transfer of property (foals) to the school’s balance sheet, falsified reporting to the owner to create conditions for the illegal alienation of state property. For this reason, he entered into a preliminary conspiracy with a third party by transferring unaccounted property to him, in the form of foals, perhaps, to prepare for further sale. Also, the director, by concealing the facts of the disposal of school property, falsified reports to the Founder, thereby unreasonably inflating the amount of financing by the Founder of the costs of maintaining the missing property of the school and directing these funds to inappropriate expenses (our lawyer will help you to understand the facts of actions included in criminal cases criminal cases, or as he is also called a criminal lawyer).

Based on requests from parents, the school director was held administratively liable for violating safety rules when slaking lime without using masks. An application was also filed to initiate a criminal case under Art. of the Criminal Code of the Russian Federation for causing minor harm to the health of a minor child.

All of the above actions on the part of the director (see the text of the complaint) entail liability for violation of labor, administrative, and criminal laws. They indicate that such persons, like the director of equestrian sport A.G., cannot be the heads of not only educational institutions for children, but other institutions. We believe that you should take measures to hold the director accountable and remove A.G. from the position of director of the Children's and Youth Sports School for equestrian sports.

The collapse of a unique children's free equestrian school and its transformation into a private club with government funding is planned.

Despite the presence of worthy candidates with experience in managing equestrian institutions, who are ready to participate in the competition for the position of director of the Youth Sports School, the Department, contrary to common sense, artificially implants the candidacy of a careless manager in the person of G.A., who has neither experience nor knowledge in this area, moreover, it is rude violating the laws of the Russian Federation in the field of labor, veterinary legislation, ethical and moral rules of a child care institution.

Based on the above and guided by the above (see text of the complaint)

ASK:

• understand the facts stated in this complaint (see the text of the complaint) and take measures in accordance with current legislation;
• based on the results of consideration of this complaint, respond in writing about the measures taken.

Date, signature

What is the procedure for considering a parent's complaint against professional

“Help for children” - 6. Dynamics of identification of children left without parental care from 1993 to 2010. Number of children in Russia 1993-2010 (thousand people). 9. Irina Alekseeva, Ilya Novoselsky. Number of orphans and children left without parental care, 2000–2009. Cancellation of decisions on placement of children in families. “Legal education of children” - Conclusion: We instill responsibility. Parental rights and responsibilities: The problem of instilling a legal culture in children. Children: Parent: Responsibility for failure to fulfill duties: For failure to fulfill a number of family legal obligations, criminal liability arises.

Deadlines for responding to a complaint to the school principal

2. In exceptional cases, as well as in the case of sending a request provided for in Part 2 of Article 10 of the above Federal Law, the head of a state body or local government body, an official or an authorized person has the right to extend the period for consideration of the application by no more than 30 days by notifying on extending the period for its consideration by the citizen who sent the appeal. The period set forth in Article 12 of Federal Law No. 59-FZ dated May 2, 2006 “On the procedure for considering appeals from citizens of the Russian Federation” is 30 days, and applies to a written appeal received by a state body, local government body or official. The school and its director do not fall into these categories. Therefore, if you cannot immediately find an answer over the phone or in person, then it is more advisable to contact the state or municipal body that deals with education. They will be required to respond to your written request within 30 days.

Response to a citizen or client complaint

You must show that you fully support the applicant and are ready to immediately begin proceedings to restore his violated rights. This is a very important point if you do not want the case to go to higher authorities or get publicity in the media.

By submitting a proposal, the citizen intends to improve the organization’s work, and not just “tell lies.” This is a constructive example of address, which is useful primarily for the addressee (of course, if the author is an educated and serious person). Modern enterprises have long learned to benefit from such proposals, since adjustments from outside make it possible to make the company a model of sensitivity and law-abidingness. In the Russian Federation, such proposals are usually aimed at improving laws and the work of government bodies.

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Basic secondary school No. 109

Responsibility for the life and health of students while they are at school lies with the educational institution, primarily in the person of its head. The responsibility of teachers is determined at the beginning of each school year by the order of the school director “On labor protection and compliance with safety regulations.” The order is communicated to each teacher, who, in turn, signs when reading it. Teachers are responsible for protecting the life and health of students directly during the lesson and educational activities. If a situation arises that poses a threat to the life and health of students, the teacher is obliged to immediately report it to the head of the educational institution. If a child is injured while at school, the educational institution is responsible for the damage caused. Parents have the right to make claims for compensation for damage caused to the child’s health to the school, which in turn, in the future, in a regressive manner, can make its claims to the parents of the student who caused the harm, or to himself, if he is over 14 years old, or to the teacher, according to whose it is the child's fault that he was injured. All participants in the educational process have an equal right to participate in the management of an educational institution. At school, various self-government (co-government) bodies can be created to implement this right. For example, for students, the highest body of student self-government can be a school student meeting, a permanent body - the Student Council, the Council of High School Students, etc., at the class level - a class meeting, a class team, etc. Teachers can exercise their right to manage the school through the school’s pedagogical council, methodological associations, staff meetings, etc. Bodies of parental self-government can be school-wide and class parent meetings, parent committees, boards of trustees, etc. Bodies of parental self-government are involved in ensuring favorable conditions for organizing the educational process. Forms of participation in school management, functions, rights and responsibilities of self-government bodies must be enshrined in the relevant local acts to the charter, usually in the form of regulations (for example, “Regulations on the School Council”, “Regulations on the class parent committee”, “Regulations on Council of High School Students”, etc.). It is advisable for the school director to fill formal procedures with effective content. This is possible by delegating real powers to various self-government bodies (for example, student self-government bodies are assigned not only the organization of leisure time, but also participation in pedagogical councils where issues affecting the interests of students are discussed), support for initiatives and regular monitoring of the effectiveness of school management bodies.

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Humiliation of dignity, infringement of rights

In exceptional cases, when the actions of a teacher caused moral or physical harm to a child, compensation can be sought through the court. However, it is not the teacher, but the school that will be financially responsible to parents. But this does not mean that the teacher in this case will not bear financial responsibility at all: having paid compensation to the parents, the school has the right to recover the amount of expenses it incurred by way of recourse from the guilty teacher. Parents are suing the educational institution.

How to write a complaint?

• inadequate assessment of the child's knowledge. If a child complains about unfair grades from a particular teacher, this is easy to control: you can monitor the quality of the child’s homework for some time, as well as how deservedly the teacher evaluates it. If you think that grades are unfairly lowered, you can write a report to the teacher addressed to the director;
• inconsistency between the level of physical or mental stress and the child’s condition. Often teachers do not differentiate between healthy children and children with disabilities, this especially often happens in physical education lessons. This attitude poses a threat to the life and health of the child and must be stopped;
• psychological pressure on the student. It happens that a teacher, guided by a subjective attitude towards students, begins to exert psychological pressure on a particular child, humiliating and insulting him, which is a violation of pedagogical ethics. Pressure can be exerted on all children at once if the teacher speaks in a raised tone, expresses himself rudely and using profanity, or threatens children;
• the use of physical violence in any form by a teacher is unacceptable and must be stopped immediately;
• It is not the child’s knowledge that is assessed, but his views and beliefs. A teacher should not reduce grades for work just because his point of view differs from the opinion of the student. Sometimes it is quite difficult to draw a line between the school curriculum and one’s own beliefs, especially when it comes to humanities subjects. But if a student expresses his point of view based on the knowledge he has acquired, this should only be encouraged.

Since at the next instance the document will be registered within three days, and another month will be added to this period, allocated for studying the conflict situation. Attention! Due to changes in legislation, the legal information in this article may have lost its relevance! Our lawyer will advise you free of charge - in the form below: Complaints from parents about conflict situations at school are far from uncommon, so the ability to competently understand the problem and respond to the point is the task of every director.

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Most parents do not know how to write a complaint against a primary teacher. Where can I find a sample response to a parent's complaint against a teacher? The procedure for opening a pawnshop is significantly different from opening a regular company.

Sample response from the administration to a parent's complaint to the school

How to write an explanatory note to a teacher, class teacher, or school principal about a child’s absence from school: rules A note from parents is a full-fledged official document that allows a student to miss lessons or receive any important information from his teacher.

No teacher has the right to exert physical or mental pressure on a student. These actions can include any kind of insults to a student, assigning a punishment to a student in the form of being in a corner, and other similar actions.

The child’s responsibilities do not include such actions as washing the board, cleaning the premises, carrying things, and so on. While attending school, a child must attend classes, gain knowledge and do homework - he does not owe anything else to anyone, and all extraneous requirements of the teacher are optional.

Depriving a student of the opportunity to attend class

No teacher also has the right to clap, spank or push a student (a striking example of a violation would be a slap on the wrist from a physical education teacher or a rude push towards the board). As for insults, these can mean phrases like “Petya, aren’t you smart enough to correctly solve such a simple problem?” or “Who will grow out of you!”

Important: having not received satisfaction of his claims, the author of the complaint can contact institutions authorized to monitor the activities of business entities (Rospotrebnadzor, services that protect consumer rights, etc.). In addition, a lawsuit may be filed. It is also possible that the matter will receive publicity in the press, which will not improve your business reputation. Therefore, when preparing responses to unfounded complaints, it is necessary to pay special attention to the reasons for refusing to satisfy claims and indicate references to regulations, contracts and other documents.

Response to parents' complaint at school

• The law allows 3 days for registration of a received application;
• If the solution to the problem is beyond the competence of the administration, then the complaint is sent to another authority. The law allows 7 days for forwarding;
• An official investigation with the preparation of a response to the facts stated in the complaint must, according to the law, be completed within 30 days.

• During the internal investigation, the validity of the claims against the teacher was established, and the director imposed an appropriate punishment on the teacher (placed on probation, reprimand, deprivation of incentive payment, etc.) / Then the response must indicate the steps taken;
• If the claims are unfounded, the director has the right to refuse the requirements in relation to the teacher. The teacher’s defense against a parent’s complaint must be clearly reasoned;
• If solving a problem is beyond the competence of the school administration, a written request for investigation is submitted to the police, prosecutor's office or other authority. In this case, the director is obliged to send a notification to them about the forwarding of the document.

Response to complaint: two scenarios

• director of an educational institution;
• RONO;
• prosecutor's office;
• court.

You need to select the necessary organization based on the specifics of the current situation.

For your information, the institution specializes in considering issues related to violations of the rights of students.

Personal reception procedure:

1. Be sure to have your passport and other identification with you.
2. Persons under the influence of alcohol or drugs are not allowed into the reception area.
3. During the meeting, the applicant can voice a complaint (oral appeal is recorded in the personal reception card) or register a pre-prepared letter.
4. If the facts specified in the complaint do not require verification, the answer can be received directly at the reception.

Complaint to the school principal about a teacher: sample Complaint about a teacher may look like this: COMPLAINT about a teacher My daughter, (child’s name), year of birth, is a student in the class.

The reason for this may also be a demand for a bribe from parents.

• Court - if moral compensation or material compensation is required.
• How to write a complaint against a school teacher: general rules Making a complaint against a teacher based on the principle “paper will endure anything” is not suitable.
  Emotionality, dozens of exclamation marks are unnecessary. The facts need to be stated. A complaint against a teacher is filed in the standard way - by filling out the “header”.

  Indicate the name of the institution where the document is addressed and to whom. Enter your details: Full name, address and contacts. Further on, and a statement of the essence of the conflict.

  Read also: 

What is an explanatory letter to the director and in what cases should it be written? This will be discussed in this article.

Thus, in order not to wait a whole month, it is better to immediately indicate the deadline in your complaint. It usually takes 10 to 14 days. Please note that if you specify 10 business days, weekends and holidays will not be counted. If you enter 10 calendar days, then the counting will be made in accordance with calendar calculation. Share

In some life situations, a complaint becomes the only tool with which a Russian citizen can achieve justice and restore his violated rights. You can complain about any organization or individual. And if the claims of a dissatisfied applicant are serious, the case may well go to court.

Therefore, not only a manager, but also an ordinary citizen should know how to correctly write a response to an unfounded complaint in order to protect themselves from possible troubles. Basic information A complaint can be called one of the forms of citizens protecting their rights. Almost every person during his life is faced with either complaints addressed to himself, or he himself makes complaints to third parties, expressing dissatisfaction with the quality of services or goods.

In many cases, complaints remain unanswered. They don't get enough attention.

MUNICIPAL BUDGETARY EDUCATIONAL INSTITUTION "SECONDARY SCHOOL No. 7 NAMED AFTER A.V. MOKROUSOVA S

IN-DEPTH STUDY OF ENGLISH" MUNICIPAL

EDUCATION CITY DISTRICT SIMFEROPOL REPUBLIC OF CRIMEA

MUNICIPAL BUDGET LIGHTING INSTALLATION

“SECONDARY SECONDARY SCHOOL No. 7 IM. A.V. MOKROUSOVA

TO THE BURNED VIVCHENNYA ENGLISH MOVIE"

MUNICIPAL INVENTORY OF MISKY DISTRICT SIMFEROPOL OF THE REPUBLIC OF CRIMEA

KYRYM JUMKHURIETIININ MUNICIPAL OF KURUMY SIMFEROPOL SHEER DAIRESI “A.V. MOKROUSOV ADYNA INGLIZ TILI TEREN OGRENILGEN No. 7 ORTA UMUMTASIL MEKTEP MUNICIPAL BUDGET UMUMTASIL TESHKILATY

295017 Simferopol st. Aksakova, 10

Tel., , e-mail:

_____________________________________________________________________________

To the Chairman

parent committee of grade 3-B

Shumeiko A.O.

Dear parents!

The administration of MBOU Secondary School No. 7 informs you that your application has been considered. For an objective answer, a meeting was held with the invitation of class teacher N.I. Petrova.

To study the current situation in grade 3-B, Irina Ivanova’s notebooks and a class magazine were requested, conversations were held with teachers working in the class, and lessons were attended by the Deputy Director for Educational Management G.P. Pavlyukova.

We believe that in grade 3-B all conditions are created for education and upbringing, and for discovering the talents of children. N.I. Petrova is a teacher of the highest category with more than 20 years of experience. We hope that the class teacher will skillfully build the educational process with children who are causing difficulties.

Please note that in accordance with current legislation, all citizens of our country have the right to receive education. According to paragraph 6 of Article 15 of the Law “On Education”, discipline in

organizations carrying out educational activities are supported on the basis of respect for the human dignity of students, pupils, and teachers. The use of physical and mental violence against students and pupils is not permitted.

At the same time, we are confident that the socialization of the child and his success in the children’s team is the common task of parents and teachers. Therefore, the parents of student Ivanova Irina were invited to use the services of the school’s socio-pedagogical and psychological services.

Director E.V. Khavchenko

"___"___2017

yuristi.org

What can be the sample, any form and signatures of all parents accordingly and. From this everything for a kindergarten, a sample response to a parent’s complaint about a kindergarten depends on which one. A complaint against a kindergarten teacher is sometimes the best way to protect the child’s peace of mind. Parents, since in case of sending a complaint to higher authorities, from this.

Sample complaint against a parent in kindergarten. Parents of children studying in kindergarten 90 decided to apply. Sample complaint against a kindergarten teacher from parents. A slight hitch arose in the garden because of such an incident. The Neryungri court and then the Supreme Court, in response to the appeal, sided with the teacher and admitted it.

There is no single template for a complaint against kindergarten employees; the complaint is drawn up according to. The response from parents at a kindergarten graduation does not have to be a formal thank you to the teachers for their patience. Below is a standard sample and an example of a response to a complaint. Filling out a complaint against a kindergarten teacher Forum.

The main provisions on the topic of responding to parental complaints are spelled out in the Federal Law “On the procedure for considering appeals from citizens of the Russian Federation.” Parents who decide to fight for the freedoms and rights of the child, as well as school principals, should get to know them.

Here are the norms that are often violated by officials of various ranks. By the way, ignoring the provisions of the law is fraught with serious consequences for the school administration. Administrative measures may be taken against specific officials: a fine of 5,000-10,000 rubles.

• Within three days from the receipt of the application, it must be registered.
• If solving the problem is not within the competence of the director, he has the right to transfer the application to another department: another 7 days are allocated for this procedure.
• The law provides 30 days for consideration of a complaint.

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Thus, if the director receives a statement from parents asking to rein in or fire an incompetent teacher, then in fact he has a maximum of 33 days to provide a response. This is in a situation where it is not possible to transfer the appeal to another department.

Some mothers and fathers file a complaint, demanding that the request to punish the teacher be considered more quickly. They have every right to do this, but in such a situation there remains a loophole for the administration. Since the director can give an intermediate answer of such a plan, within the specified period: “The application is under consideration. Explanations on the situation will be given within the time limits established by law.”

Modern mothers and fathers are not indifferent to their child’s success in the educational process. And if they believe that this or that teacher is infringing on their beloved child, they can complain to the administration of the educational institution against the teacher. If the school administration receives a similar application from the student’s parents, the school administration must comply with the requirements of the law:

• understand the essence and resolve the conflict;
• send parents a written response to the complaint.

The letter in response to the parental complaint is written on official letterhead, signed by the director and sealed. The text of the letter must concisely and clearly reflect the essence of the disciplinary investigation undertaken regarding a complaint from parents against a teacher.

The content of the answer directly depends on the specific situation:

• During the internal investigation, the validity of the claims against the teacher was established, and the director imposed an appropriate punishment on the teacher (placed on probation, reprimand, deprivation of incentive payment, etc.) / Then the response must indicate the steps taken;
• If the claims are unfounded, the director has the right to refuse the requirements in relation to the teacher. The teacher’s defense against a parent’s complaint must be clearly reasoned;
• If solving a problem is beyond the competence of the school administration, a written request for investigation is submitted to the police, prosecutor's office or other authority. In this case, the director is obliged to send a notification to them about the forwarding of the document.

The fundamental document that the school director must follow in responding to parental complaints is Federal Law No. 59-FZ “On the procedure for considering appeals from citizens of the Russian Federation.”

The regulatory document determines the time frame for consideration and preparation of responses to citizens’ appeals:

• The law allows 3 days for registration of a received application;
• If the solution to the problem is beyond the competence of the administration, then the complaint is sent to another authority. The law allows 7 days for forwarding;
• An official investigation with the preparation of a response to the facts stated in the complaint must, according to the law, be completed within 30 days.

Professional lawyer

2. In exceptional cases, as well as in the case of sending a request provided for in Part 2 of Article 10 of the above Federal Law, the head of a state body or local government body, an official or an authorized person has the right to extend the period for consideration of the application by no more than 30 days by notifying on extending the period for its consideration by the citizen who sent the appeal. The main points regarding receiving a response to a complaint from a student’s parents are enshrined in the Federal Law “On the procedure for considering appeals from citizens of the Russian Federation.” It is recommended that both parties involved in the process familiarize themselves with them. All the stated legal norms may well be trampled upon by officials of any rank.

FAQ

Parents have the right to appeal a teacher's unlawful actions by contacting the school principal. A disciplinary investigation against a teacher is carried out only upon a complaint received in writing. Compliance with the written form of the complaint is mandatory. The received complaint is registered. A copy of the complaint must be handed over to the teacher, who must provide explanations on the merits of the complaint. The progress of a disciplinary investigation and the decisions made based on its results may be made public only with the consent of the teaching staff concerned, except in cases leading to a ban on engaging in teaching activities, or when it is necessary to protect the interests of students. A response to a written complaint must be provided to parents no later than 30 days from the date the complaint was received in writing. The inaction of the school director to consider the complaint and failure to provide a written response to it may be appealed by parents in court. A student who has successfully completed the basic general education program has the right to receive secondary (complete) general education. Not only the graduate, but also his parents (since the right to choose an educational institution of the Federal Law “On Education” (clause 2 of Article 50) is reserved for adult citizens) can write an application for admission to the 10th grade. If a student enters the School from an educational institution that implements programs at a different level, upon admission to grade 10, checking the level of mastery of the educational program in English is mandatory. Refusal to enroll in our school is permissible due to non-compliance with the level of mastery of the educational program of a basic school with in-depth study of the English language and in the absence of free (vacant) places in the formed classes. Other reasons for refusal are illegal and violate the student’s right to universal access to education. Parents have the right to appeal the actions of the school director to higher authorities, including in court. When admitted to a general education organization to obtain secondary general education, a certificate of basic general education of the established form is presented.

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Explanatory letter from a teacher to a parent’s complaint to the director, examples

Dear Valentina Sergeevna! My daughter, Ivanova Maria, a student of grade 5-B at secondary school No. 7, was not present at classes on October 17, 2017 due to health problems. 10/18/17. Ivanova K.V. (signature) A note to the teacher about the child’s poor health. A note to school from parents about missing school for family reasons: sample Family circumstances can also be the reason for unplanned absence from school. How to correctly draw up an explanatory note for a job: sample An explanatory note is not a normative document that must be drawn up in accordance with the form established at the federal or regional level. Such forms of explanatory notes are not provided for in the current legislation - this document can be drawn up in a simple written format.

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Providing a copy of the complaint from parents against the teacher, does the teacher have the right to demand

A complaint was received from parents to the school director against a Russian language teacher (class teacher) regarding failure to fulfill work duties and infringement of the rights of students. Parents of students (8 out of 26), who signed the complaint, demand a change of teacher and class teacher. The director read the complaint to me without showing it to me, and demands an explanation from me without providing me with a copy of the complaint. In response to my written request to the director to provide a copy of the complaint (based on Article 62 of the Labor Code of the Russian Federation, since my job duties and functions are directly affected), the director refused in writing, referring to Federal Law No. 59, Article 6, Clause 2. Help me in the legal field, what should I do, how to defend my rights and dignity. I am under psychological pressure, the parents of students extort in this way grades that do not correspond to knowledge in the subject (their children study poorly, behave disgracefully at school, are rude, insolent, etc.).

Sample response to a complaint to the Ministry of Education for parents

Complaint to the school principal about a teacher: sample Complaint about a teacher may look like this: COMPLAINT about a teacher My daughter, (child’s name), year of birth, is a student in the class. After home lessons, I complained that the teacher (teacher’s name) refused to accept written homework, describing my child’s handwriting as “like a chicken paw,” and demanded that the homework be completed on the computer, and for this I was kicked out of the class (other actions of the teacher, the essence of the conflict ). I consider this behavior unacceptable and ask you to take action against (teacher’s name). This is only a sample complaint about a teacher to the director; in each specific case, the appeal may look different. It all depends on the nature of the violation committed by the teacher. For an objective answer, a meeting was held with the invitation of class teacher N.I. Petrova. To study the current situation in grade 3-B, Irina Ivanova’s notebooks and a class magazine were requested, conversations were held with teachers working in the class, and lessons were attended by the Deputy Director for Educational Management G.P. Pavlyukova. We believe that in grade 3-B all conditions are created for education and upbringing, and for discovering the talents of children. N.I. Petrova is a teacher of the highest category with more than 20 years of experience. We hope that the class teacher will skillfully build the educational process with children who are causing difficulties. Please note that in accordance with current legislation, all citizens of our country have the right to receive education.

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Handling parent requests

As a rule, an educational organization has an employee (for example, a secretary) who is responsible for working with requests, including handling requests from parents. Having received an application, such an employee must: 1) carefully study it, check the applicant’s personal data, attach the sheet(s) of the application with the attached documents or materials (if any); 2) register the appeal by putting a registration stamp in the lower right corner of the first sheet of the appeal indicating the date of registration and the registration number of the document; 3) enter data about the request in the request log. Timely consideration and processing of parents' appeal means the fulfillment of two conditions: firstly, it is necessary to comply with the deadlines for consideration and acceptance of parents' appeal, and, secondly, if the appeal contains a warning about the possibility of adverse consequences, take appropriate measures before they occur. For example, if a parent reported that a horizontal bar on the school playground is loose (not secured), you need to immediately call a specialist and fix it so that one of the students does not get injured.

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Resolving disputes between parents and teachers

But even so, in some cases, parents have grievances. So the decision was made to donate money for curtains in the classroom. Everyone has passed, but one of the parents refuses. Parents should discuss this themselves and make an agreed decision whether they end up buying curtains or not. The teacher should not participate in the decision making at this moment. There is such a form as the participation of parents in the management of an educational organization, and on some issues, such as a 5-day school week, daily routine, individual work with lagging behind, parents can put forward their proposals to the school administration, since these are the issues that are in management of an educational organization.

Filing a complaint against a school teacher

It is much more difficult to substantiate a claim against a primary school teacher. Having received the document, employees of authorized bodies take into account the fact that children at a young age are prone to fantasies. Sometimes the opposite situation happens. A primary school student may be afraid to tell his parents about violations by teachers. The teacher has a huge influence on children. They not only provide knowledge on their subject, but also instill in the child aesthetic standards, form a worldview and contribute to the development of social adaptation skills. However, teachers do not always fulfill their obligations.

How to correctly respond to a parent's complaint against a teacher

Thus, if the director receives a statement from parents asking to rein in or fire an incompetent teacher, then in fact he has a maximum of 33 days to provide a response. This is in a situation where it is not possible to transfer the appeal to another department. Here are the norms that are often violated by officials of various ranks. By the way, ignoring the provisions of the law is fraught with serious consequences for the school administration. Administrative measures may be taken against specific officials: a fine of 5,000-10,000 rubles.

21 Dec 2021 marketur 469

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How can a teacher write a response letter to a complaint from a student’s parents?

It is more advisable to respond to your mother’s letter to the school director, attaching your explanatory note, in which you will answer her complaint in more detail. Does your school keep an electronic diary? It’s just that they’ve been going on for several years now, and I always know my child’s grades. Also, at the end of the week, the class teacher puts all grades in the children’s diaries. The only people who are surprised are those parents whose children did not give the passwords to their electronic diaries to their parents and who lie every week that they forgot the diary. No one should run after anyone, and parents should also take a little care of their performance at school, and not dump these issues on the principal and teachers. Good luck to you!

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You see, everything is going on naturally. But! This is a category of parents who do not follow this. They do not have the opportunity, time, or wealth to have a computer. Do not know how. In fact, they saw a “2” for the quarter, and in my subject she was not the only “D”!