Responsibilities of a restaurant administrator and principles of work

Pros and cons of the profession

The advantages of this profession are as follows:

• high income
• continuous self-improvement
• developed communications
• demand for the profession
• useful acquaintances

The most important disadvantages include regular contact with conflicting visitors. Stressful situations often arise, which results in increased emotional stress. Other cons:

• need to be on your feet during work hours
• simultaneous solution of numerous work issues
• high level of responsibility

In recent years, there has been a slight overrepresentation of certified specialists in this field, so employment may be difficult. But for those with significant work experience, this is not a serious problem.

Structure and content of the document

The job description itself is an internal document. Therefore, the employer can draw up the document at his own discretion. The legislation does not provide for any strict requirements for form and structure.

In practice, employers most often take publicly available standard forms as a basis. What does such an instruction look like?

The first page at the top right contains space for the approval date as well as the supervisor's signature. The data of the employees who took part in the development of the document is also entered here.

Then the instructions contain a number of paragraphs (see Table 1).

Tips for the administrator in the video:

IV. Responsibility of the Trade Enterprise Administrator

The administrator of a trading enterprise is responsible for: 4.1. In case of causing material damage within the limits determined by the civil and labor legislation of the Russian Federation. 4.2. In case of commission of offenses in the course of carrying out their activities within the limits determined by the criminal, administrative and civil legislation of the Russian Federation. 4.3. In case of improper performance or failure to fulfill their job duties, which are provided for in this job description, within the limits determined by the labor legislation of the Russian Federation. 4.4. In case of disclosure of trade secrets, failure to comply with orders and instructions of the General Director. Head of structural unit: _____________ __________________ (signature) (surname, initials) 00.00.201_g. I have read the instructions and received one copy: _____________ __________________ (signature) (surname, initials) 00.00.20__.

Administrator requirements

Typically, the basic requirements for a restaurant administrator are as follows:

• availability of higher education
• knowledge of a number of computer programs necessary for work (MS Office, for example)
• certain work experience

Additional requirements often include:

• knowledge of foreign languages

• stress resistance
• non-conflict
• wine knowledge

Most often, women work in this position, as they have a natural ability to find innovative solutions to many issues. However, a man can also successfully work as a restaurant administrator if he has all the above qualities.

Sample job description

To have an idea of ​​the general form of the document, it is worth considering a practical example.

General provisions

The section should describe that the administrator is directly related to a group of specialists, and a person with higher education and 1-3 years of work experience is appointed to this position. There is also a list of knowledge that this specialist must possess:

• location of the company's offices and their layout;
• norms and methods for organizing office work;
• principles of work organization;
• area of ​​specialization of employees;
• ethical standards of relationships within the group;
• nuances of office work;
• aspects of supply work;
• legal norms in relation to the activities of the enterprise;
• office technical equipment parameters;
• rules for using office equipment;
• procedures for relations with the administrative apparatus;
• the basics of the ethical code and social psychology;
• labor legislation standards;
• principles of fire safety and occupational safety.

This section should also indicate who appoints and removes the specialist from the position. Usually this task is assigned to the head of the enterprise.

While the administrator is absent from the office due to illness, vacation, or going on a business trip, his duties are assigned to the person appointed by the order, to whom responsibility with rights and obligations is also transferred.

Functional responsibilities

There are several functions that the administrator of any institution performs:

• ensuring the preparation of the premises for the work process by deactivating security systems, connecting office equipment, and providing consumables to employees;
• drawing up cost estimates for office logistics;
• preparation of documents necessary for drawing up contracts;
• ensuring control over the design of premises in terms of their preparation for work;
• organization of cleanliness and order in personal workplaces and common areas;
• interaction with operational services and utilities;
• ensuring optimal maintenance and operation of premises in accordance with accepted standards;
• creation of an office flow chart;
• providing customer and visitor service;
• preparation of material and technical equipment for negotiations and business events;
• maintaining accounting work;
• taking measures aimed at preventing conflicts between employees and visitors.

The administrator is engaged in the implementation of individual official assignments issued by the manager (immediate superior).

Rights and responsibilities

The rights of the establishment administrator include the following aspects:

• independent disposal of material assets allocated by management in order to provide office space with all necessary inventory and materials;
• introducing plans, ideas and proposals aimed at improving the work of the office;
• familiarization with the documentation regulating the rights and responsibilities of the position held;
• signing and endorsing papers within one’s own competence;
• presenting requirements to management regarding the provision of appropriate conditions for carrying out work activities.

The job description also provides for several points for which a specialist in this profile is responsible:

• improper performance of labor duties;
• offenses committed in the course of carrying out activities;
• causing material damage to the company;
• ignoring the performance of labor functions.

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Job responsibilities

Responsibilities of a restaurant administrator include:

• maintaining a pleasant and comfortable atmosphere in the guest room

• meeting of visitors
• personnel management (drawing up work schedules for everyone, training and motivating employees, monitoring them)
• preparation of reports and other documents
• conflict resolution

In some cases, the administrator is also involved in conducting banquets, as well as organizing them, and performs other tasks assigned by the director.

Institution administrator rights

The establishment administrator has the right:

• make your own suggestions regarding the workflow

• demand from the director to ensure proper working conditions
• receive the information required for the quality performance of their duties
• give orders to staff and take all necessary measures to eliminate conflict situations that have arisen

Responsibility

An employee in the profession under discussion is responsible for everything that he does on the job, including the actions of personnel. His responsibilities include monitoring the work of the hall and all employees. In addition, he is responsible for material assets.

Typically, this position is responsible for:

• offenses committed in the course of work

• improper performance of work duties
• material damage caused to the establishment
• various disciplinary violations
• inappropriate communication with visitors

If the staff causes material damage to the restaurant, the administrator is responsible for this.

What is the job of an administrator?

The list of responsibilities of a specialist depends on the place in which he works. To have an idea of ​​its labor functions, several examples should be considered.

Shop

An alternative job title is sales floor administrator. He is entrusted with a huge number of tasks:

• development of a work schedule for specialists, taking into account the specifics of the store;
• control over the performance by employees of their job functions;
• organization of general meetings in accordance with a pre-drawn and approved schedule;
• teaching beginners the basics of work;
• maintaining cleanliness and a favorable microclimate inside the retail facility;
• control of the quality characteristics of goods offered for sale, as well as the assortment list and expiration date;
• organization of regular inventory of commodity items;
• control of the process of displaying product items on store shelves;
• advising customers on the products provided and related services provided;
• conducting negotiations with senior employees in order to eliminate identified shortcomings;
• solving current problems;
• tracking changes in the cost of commodity items;
• organizing events to attract more clients;
• extension of validity of documents;
• monitoring changes in the legislative framework;
• informing the store management about all scheduled and unannounced inspections;
• submission of cash reports and organization of document reconciliation.

Office

The office administrator is an organizational and controlling specialist. He combines the functions of secretary, manager, and head of the household. The job description usually contains the following responsibilities:

• preparing the office space for the work shift;
• debugging and deactivation of all technical systems;
• analysis of the list of visitors and preparation for meeting with them;
• checking the condition of reception premises;
• preparation of estimate documentation;
• determining the enterprise's needs for office supplies and consumables, purchasing and distribution;
• maintaining cleanliness in individual workplaces and common areas;
• formation of agreements with partners and clients;
• acceptance and consideration of proposals;
• coordination of plans with management;
• interaction with municipal structures;
• dispatching of vehicles;
• formation of office work;
• serving the organization's visitors;
• management activities in relation to office workers.

Restaurant and cafe

The list of responsibilities of a catering establishment administrator is as follows:

• meeting visitors to the establishment;
• maintaining a favorable microclimate indoors and adjacent outdoor areas;
• personnel Management;
• organization of training for beginning specialists;
• preparation of work schedules;
• coordination of the labor process;
• work with documents;
• way out of conflict situations;
• holding banquets;
• conducting cash register work.

His responsibilities also include the execution of individual official assignments of the manager.

Assistant

The tasks of the administrative assistant traditionally include the following aspects:

• carrying out instructions from the administrator;
• notifying the boss about shortcomings in the work process;
• providing oral and written reports on the work done;
• discussion of current tasks and their distribution among subordinate employees;
• execution of individual orders.

Reception

Every significant, reputable establishment has a reception area for visitors. There is a specialist there who:

• greets guests;
• provides answers to all questions;
• directs to the necessary premises located inside the establishment;
• makes appointments with specialists;
• controls the activities of subordinate employees;
• ensures cleanliness and order of work areas;
• interacts with utility services and all employees of the establishment.

The range of tasks solved by this specialist depends on the specific place in which he is employed.

Dining hall

The requirements for this specialist are numerous:

• execution of instructions received from management;
• ensuring compliance with sanitary and hygienic standards;
• debugging the work process of waiters;
• accepting food stamps and entering them into a special register;
• maintaining accounting policies regarding the arrival and departure of vacationers;
• control over compliance with the standards and principles of serving;
• maintaining optimal moral and ethical standards;
• Notifying senior management about unforeseen situations.

The clothes of the cafeteria administrator should be as neat and clean as possible. He must also ensure that all cutlery meets sanitary and hygienic standards.

Hotel

The hotel or hotel administrator has the following responsibilities:

• room reservations;
• reception of visitors, their accommodation and check-out;
• checking the condition of rooms after guests check out;
• organizing mutual payments with guests;
• preparation of reporting documents;
• providing information about the service provided at the hotel;
• monitoring compliance with living standards and principles;
• resolving conflicts when they arise.

About the profession of hotel receptionist-administrator - see below in the video.

Beauty saloon

The tasks of an administrator working in a beauty salon include the following aspects:

• creating comfortable conditions for clients, taking into account the principles of ethics and aesthetics;
• registering clients with specialists by phone and in person;
• coordination of the work of subordinate specialists;
• organizing payments to visitors using cash registers;
• notifying clients about new services available;
• drafting advertisements;
• consideration of complaints from visitors;
• compliance with labor discipline standards.

Features of working in a restaurant

The work of an administrator is accompanied by continuous communication with people - both staff and visitors. For this reason, the employee must have high communication skills, attentiveness to others and tact.

In the event of a conflict situation, it is necessary to think over the situation as soon as possible and make the necessary decision. This means that the administrator needs to remain calm and reasonable, no matter what.

When working with clients, you need to find out all the wishes and requests of clients, providing them with what they want, while taking into account the capabilities of the restaurant itself. Certain rules of conduct and corporate ethics also play an important role.

A person who wants to work in the mentioned position must have restraint and at the same time determination. Additional required qualities are accuracy, hard work and well-spoken speech. All this increases the chances of getting the specified position and provides the opportunity for career growth.

The administrator must be aware of everything that happens in the restaurant, including taking into account all the specifics of the establishment. You should soberly evaluate all the pros and cons in order to be able to take advantage of the advantages and make the disadvantages invisible.

Knowledge of psychology will also be useful - this will allow you to understand the client’s needs much better, and will also help to avoid many conflict situations.

It will be necessary to gain and maintain authority in the team, since the administrator is a model for the staff. To do this, you will have to continuously move towards your goal and use willpower.

Because this position involves challenges that regularly arise, decisions must be made quickly. But if you learn to deal with all the difficulties without delay, good work will be noticed quickly.

Video on how to properly manage a restaurant:

Job responsibilities

Each cafe or restaurant has its own specific working conditions, so the responsibilities of the administrator may differ. As labor duties, we can distinguish general ones, the implementation of which will help to properly organize the work of a public catering establishment. These include the following responsibilities:

1. Ability to organize the work of an institution in order to achieve its planned goals.
2. Providing comfortable conditions for visitors.
3. Consulting clients on dishes offered on the menu.
4. Organizing competent and efficient customer service.
5. Effective management and control of the activities of subordinates.
6. Drawing up a work schedule for subordinate personnel and monitoring its compliance.
7. Maintaining a friendly atmosphere in the workplace.
8. Compliance with consumer protection laws.
9. Monitoring the expiration date of products, rules and requirements for working with food.
10. Monitoring compliance with safety precautions and sanitary standards in the workplace.
11. Preparation of all documents and reports for management.
12. Smoothing out conflict situations in the team and with clients.
13. Conducting interviews and selecting candidates for subordinate positions.
14. Carrying out an inventory of the establishment's warehouse.
15. Working with cash register equipment.
16. Organization and holding of special events.

Work schedule

As a rule, this work is of a shift nature. The duration of the shift depends on the wishes of the employer. Usually the manager arrives some time before the opening of the establishment in order to have time to carry out preparatory work and then communicate with visitors.

The salary for this position depends on several circumstances. The main ones are:

• specialist work experience
• region in which the restaurant is located
• type of establishment and its pricing policy

For example, administrators of expensive metropolitan restaurants may have higher wages compared to colleagues from budget chain establishments. The situation is similar, depending on the size of the establishment and the number of tables.

Recruitment of an administrator for a cafe, restaurant

The most important thing is to study the resume in detail and personally interview candidates. Prepare questions for each person based on the information received. Call their former places of work, try to find reviews about these restaurants, the quality of their service, volume of work and popularity.

If you already know these institutions, then analyze the quality of their work with the new administrator. It will be useful to talk to personnel with whom the candidate has previously worked, find out insider information, and get a complete picture before personal communication, if it comes to that.

When selecting candidates, pay attention to how their work skills combine with their personal qualities. A person can be an excellent leader and a scrupulous financier, but at the same time he will not be able to carry on a conversation and smile once again at incoming guests. No candidate is perfect, but if their skills are at least basic, they can be developed. But it will be difficult or even impossible to make up for a complete absence.

What else do you need to know when looking for a manager in a cafe or restaurant:

• Salary. Administrator is a highly paid position. Some restaurant owners try to add bonuses in addition to the regular hourly wage or rate to encourage efficiency. This is a good idea since this bonus is based on the performance of the entire team. The main thing is not to allow the administrator to take advantage of his position and be sure to determine the bonus in proportion to the contribution.
• Experience . And not only as a manager, but also in other positions in the restaurant. You need to be sure that the candidate understands the principles of everyone's work - from the dishwasher to the bartender. He may have worked as a cashier or cook. Experience in managing a non-chain establishment, where he had to establish relationships with suppliers, implement his own advertising campaign and rules for staff, will be a huge plus.
• Ability to train and select staff. The ability to create a cohesive and effective team is one of the main tasks of a successful manager. A good leader often leaves key employees. Or he himself takes them into his team when he settles in a new workplace.

Registration procedure

Having decided to obtain the position of administrator, the applicant should indicate in the resume:

• experience in this or related field

• ability to communicate with people

• ability to use a computer and some specialized applications
• knowledge of foreign languages
• HR skills
• understanding of the restaurant's operating features
• online promotion and advertising skills

The registration of an employee takes place in a standard manner, indicating the specifics of the profession in the employment contract.

Choosing the ideal administrator in a cafe, restaurant

Finding a good manager is sometimes even more difficult than finding a skilled chef. But managing a restaurant is just as important as the level of the kitchen. Let's start with the qualities that, in our opinion, a restaurant manager should have:

1. Foresight. A good manager always thinks several steps ahead. When hiring a student, he must take into account that he will fill the vacancy only partially and in the future he will still have to compensate for the hours with other employees. When resolving a controversial situation with visitors, you should not rush to conclusions and punish the staff. Of course, the client is always right, but if now he leaves confident that he is right, then next time with a clear conscience he will repeat the scandal in your establishment.
2. Charisma. You can't go anywhere without this. Clients and staff should listen to the manager not only because he is in charge, but also because he is an interesting person with rich life experience who has something to tell and show. He has a lively and competent speech, an interesting presentation of thoughts. You need to be able to attract people to you: both guests and subordinates.
3. Energy . The manager has an irregular work schedule, constant workload and overtime, for which he receives his overtime. He is the first to arrive and the last to leave, 40 hours a week is definitely not his thing.
4. Financial literacy . A manager is not an accountant, but he needs to know just as much. All cash flows in the establishment pass through him; he is responsible for handing over cash register shifts, writing off products and receiving goods. His signature must be everywhere.
5. Attentiveness . He should notice: why the waiter didn’t remove the dirty dishes from the table when he passed by with an empty tray, why the visitor has nowhere to hang his jacket, what bottle the bartender pours alcohol into cocktails from, etc. Moreover, you need to see this almost simultaneously. Attention to detail and quick reactions are essential skills of a good restaurant manager. It is not necessary to immediately punish or reprimand the staff; the main thing is to notice and then, when the opportunity arises, solve the problem.
6. Sympathy . A manager should be strict, but not an insensitive robot. Employees should come to him with their problems at work and even with personal experiences that still affect their professional activities. It is not necessary to be a psychologist, but it is advisable to be able to listen; for many this will be enough. Of course, work conflicts need to be resolved immediately, trying first to find a compromise.
7. Leadership. A good manager is one who is ready to stand behind the bar if the bartender cannot cope with the influx of visitors, or to help waiters take orders during rush hour. Stay after work and count the proceeds to understand where the shortage came from. He must be ready to take on some of the responsibilities of others, so as not to slow down the pace of work of the entire establishment.
8. Tactfulness . It is necessary to be able to communicate with people from different segments of the population, to keep a distance in conversation so that guests understand that this is not an ordinary waiter talking to them. But at the same time, delve into their problems and show by example how important their opinion is to him.

Qualities and skills for administrators

To be employed as an administrator, you must have a higher education. The profession must be related to management. This could be a branch of the restaurant business or similar. In some cases, it is possible for an applicant to be employed without an appropriate diploma, but higher education is still necessary. Without it, it is difficult to get a position.

The speech must be well delivered and competent. Punctuality and the ability to make decisions quickly are also important.

The administrator is responsible for everything that happens on the premises of the establishment. Therefore, the applicant, first of all, needs to weigh the pros and cons.

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