Scientific consultant job description. The most important responsibilities of a furniture store sales assistant

About the profession

A senior cashier is an employee who has many direct responsibilities. His competence includes:

• work with documents;
• funds (both cash and non-cash) in any currency;
• working with subordinates and training them;
• negotiations with counterparties.

Other responsibilities may apply. It all depends on the specific enterprise where the employee works as a senior cashier.

This employee has a number of subordinates, so the employer must take the preparation of the job description very seriously. It is important to take into account the specifics of the enterprise’s activities and, based on this, identify the specialization of the senior cashier’s work. Typically, a number of requirements for a specialist apply:

• availability of suitable education;
• work experience;
• skills;
• knowledge of regulatory documents.

Is cashier a female profession?

The cashier profession is considered quite common, and it is believed that it is most suitable for women. Maybe because the profession is quite monotonous and monotonous? Cashiers are often the face of the company, because they are the ones who meet and see off guests, and women are better at being friendly. Be that as it may, both men and women, with their pleasant appearance and friendliness, are able to create a favorable impression of the company. Therefore, when choosing for this position, employers will give preference to a sociable person.

Why do you need a job description?

It specifies the duties, rights, and responsibilities of the employee. Competent drafting of this document requires a clearly formulated text that does not have an ambiguous meaning, which prevents the emergence of disputes and conflict situations. It would be useful to prescribe a specific hierarchy of the organization and the subordination of each employee to a specific person.

The job description of a senior cashier contains points on the mechanism for hiring him and dismissing him from his position, as well as the rules for replacing him during absence (vacation, sick leave, business trips, etc.). This document also performs a number of important tasks for both the employer and the employee, simplifying the solution of many issues that arise during the work process.

Job description of a consultant: what is it for and what is it?

As with any other position in an enterprise, a job description is developed for consultants. It can be called the first document that employees see in front of them and sign when they are hired.

The job description of a consultant is intended to determine his scope of responsibilities, and also serves as a guarantee of mutual understanding between the employee and the employer. Such documents are drawn up for a specific profession, but not for a specific person. That is why the instruction refers to legal documentation that defines the duties and rights, as well as the responsibilities assigned to the position being described. In addition, this document contains a description of the rules for hiring, dismissing, transferring and replacing employees.

The need to sign and comply with job descriptions protects the employer from the negligence and lack of obligation of subordinates. Employees, in turn, clearly understand what is expected of them, what rights they can exercise, and what punishment they will suffer if they fail to fulfill their obligations. Instructions do not replace a traditional employment contract, and it would also be incorrect to assume that they are identical to a profession chart.

The legislative framework

The structure and content of job descriptions are not regulated by regulations. This point allows, when creating it, to take into account certain specifics of the organization of work activity at the employer.

According to GOST R 6.30 - 2003, which was approved by the Decree of the State Standard of the Russian Federation dated 03.03.2003 No. 65-st, the following requirements are imposed on job descriptions:

• the document must be drawn up in accordance with Russian legislation;
• in the state language.

Order of the Ministry of Culture of the Russian Federation dated November 8, 2005 No. 536 determines that the text of the instructions must be presented in a third party, and the content must use the following expressions: “should”, “must”, “necessary”, “not allowed”, “prohibited” "

The above standards also determine that the stating part of the job description should be occupied by a section called “General Provisions”. It reflects the purpose of the document, the basis for its development, responsibility for violation, and scope of application.

As you know, the main text of this document is divided into chapters, paragraphs, and subparagraphs. Main sections:

• general provisions of the instructions;
• job responsibilities of a specialist;
• employee rights;
• employee responsibility.

Cashier responsibilities

A basic list of functional responsibilities, which includes the job description of a cashier:

• conducting monetary transactions: issuing, receiving and storing cash and securities, working with payment plastic cards, determining the authenticity of banknotes;
• accounting and control of cash in accordance with the rules ensuring their safety;
• cash collection and delivery to the collector;
• maintaining cash records with the preparation of relevant reporting documents.

The job description of a cashier-operator includes additional functions:

• processing money transfers;
• checking the authenticity of signatures on payment documents and the correctness of their completion;
• control over the possibility of issuing cash to the client from his current account.

Additional sections of the job description

Often there is a need to add additional sections:

• criteria for assessing the quality of work activity;
• certification procedure;
• order when changing instructions, etc.

It is important to know that the content of this document can only include those requirements that do not contradict the federal legislation of the Russian Federation. The Labor Code does not allow priority or restrictions that are related to the language, nationality, social status, race, place of residence of the employee, as well as his political beliefs, age, religion.

Cashier demands cash, refuses bank card transaction

More and more often we use bank cards when paying for purchases - it is much more convenient than paying in cash. Meanwhile, from the point of view of legislation, the store is wrong if it deprives the consumer of the opportunity to pay using a card.

If you pay by credit card, you may lose all your money! Proven protection methods

In 2020, Article 16.1 appeared in the Law that protects consumer rights. It obliges sellers to provide buyers with the choice of payment for purchases - either cash or a card.

Under threat of penalties, the seller is obliged to accept a bank card within the national system if:

1. Total revenue (for all stores) for the last calendar year exceeded 40,000,000 rubles.
2. When the revenue of one particular store is over 5 million rubles. for the last year.

If a seller who does not fall under these conditions refuses to accept a bank card, then he is right. He has the right to count buyers only in cash.

https://youtu.be/jjD4m10jQRM

Also, the basis for removing the obligation to install a bank terminal is the lack of technical ability to connect to the Internet. In other situations, violation is punishable by fines. Their size varies from 30-50 thousand rubles.

Taking into account the explanations of Rospotrebnadzor, the obligation to accept a bank card to pay for goods applies only to the national system, that is, to MIR cards. International cards are accepted for payment, but the seller has the right to refuse, and this does not contradict the law.

Rights and responsibilities

The employee has the right:

• make suggestions aimed at improving work;
• make a request and review documentation related to its activities;
• make independent decisions to resolve situations that are of a conflict nature;
• demand from management the working conditions necessary for its activities.

The senior cashier is responsible for failure to fulfill his duties, as well as financial responsibility, which requires special attention, quick and correct decisions, and discipline from him. He is responsible for creating unsafe conditions for the organization’s employees, improper execution of instructions, and failure to convey important necessary information to management.

What is he responsible for?

Before starting to perform his job duties, the senior cashier must know exactly what and what responsibility he has . Therefore, the corresponding section of the job description should consist of clearly formulated points. The following can be taken as a basis:

• failure to fulfill the duties assigned by this instruction and instructions (orders) of the administration;
• deliberate distortion of information about the fulfillment of assigned tasks, instructions, violation of deadlines;
• ignoring the safety requirements existing in the company, the Charter, and labor regulations;
• intentionally causing losses to the company;
• creating unsafe conditions for employees, clients or concealing facts that could lead to an emergency ;
• disclosure of information constituting a trade secret .

From separate publications by our experts, you will learn about the rules for drawing up job descriptions for a cashier-operator, a salesperson-cashier and a cashier-administrator.

Job Description Objectives

The contents of the instructions should include the following points:

• establishing qualification requirements (skills, education, work experience, etc.);
• determining the limits of specialist responsibility;
• definition of job functions (amount of work, terms of reference, volumes, etc.).

For the employer, the job description gives the rights:

• provide justification for refusal to hire a position if the applicant does not meet the requirements of education, qualifications, work experience and other parameters;
• objectively evaluate the employee’s performance during the probationary period;
• clearly distribute labor functions between employees;
• assess the completeness of the employee’s performance of labor functions;
• provide a justification for the employee’s inadequacy for the position during certification;
• assess and justify the legality of disciplinary sanctions for improper performance by an employee of work duties.

Requirements for the profession of a cashier

The basic requirements for a cashier are specified in the Qualification Directory of Positions for Managers, Specialists and Other Employees. It was approved by Resolution of the Ministry of Labor of Russia dated August 21, 1998 No. 37.

It is highly desirable that the job description of a cashier in an organization corresponds to this document.

As for the duties of a cashier for a resume, you can see them in our article “Resume of an accountant-cashier.”

Professional requirements and functions in the bank

A specialist must constantly monitor changes in legislation that directly relate to his professional duties. A senior cashier at a bank works not only with money, but also with other valuables and securities.

The responsibilities of this specialist include:

• Compliance with the limit of cash balances in the cash register, drawing up daily reports, maintaining a cash book and other income/expenditure documentation.
• Accept and issue cash to cashiers during the working day, check the safety of funds, verify the actual availability of money in the specialist’s cash register with the data recorded in the documentation.
• Carry out transactions with money transfers, as well as foreign exchange transactions, hand over cash to collectors, prepare documentation that is within their competence.

The responsibilities of a senior cashier also include the ability to work with various bank programs, be an experienced PC user, have experience in handling cash (issuing, receiving, ensuring safety), be able to draw up cash documents, work on cash registers and computers. In addition to the above, this specialist must be able to conduct settlement transactions with bank clients, i.e., work with legal entities, individuals, check books, plastic cards, etc.

The senior cashier must be able to determine the authenticity of cash and securities and ensure their safety. Knowledge of the rules for operating cash registers, computer equipment, rules for fire safety, sanitation, hygiene, and labor protection is necessary for bank employees to ensure the correct uninterrupted organization of the labor process.

The profession of a senior cashier requires the ability to navigate in a timely manner and quickly find a solution to a problem that has arisen, be it a breakdown of control and computer equipment or a dispute or conflict when working with a client.

Who is a cashier

A cashier is a specialist who receives, issues, counts and stores cash. Nowadays it is rare to see a situation where an employee only receives, counts and issues cash. This position is increasingly combined with the activities of a salesperson in a store (for example, the duties of a salesperson-cashier at Pyaterochka also include consulting customers), an accountant at an enterprise, a teller at a bank, and a manager. Working with money is quite monotonous and requires constant concentration. One mistake in calculations can bring big losses to the company. Therefore, companies responsibly approach the search for workers for this position.

Professional requirements and functions in the store

At the beginning of a new working day, the senior cashier, according to instructions, issues cash to all cashiers to organize work with customers. During the day, he must monitor the smooth and correct process of work at the checkout. If any conflict situation arises, this specialist is obliged to make a decision to eliminate it.

In cases of breakdown of cash register equipment, the senior cashier salesperson must create a request and send the equipment for repair. At the end of a work shift or whenever necessary, he must clearly and quickly accept money from operators and draw up an inventory of worn-out bills. Also, at the end of the working day, the tellers need to check the reports to ensure that the numbers they provide on paper correspond to the actual availability of funds. In cases where shortages or shortcomings are detected, it is necessary to find out the reason and take action.

The senior cashier is also involved in the preparation of collection documentation, cash for sending it to the bank, carrying out collection, withdrawing cash registers at the end of the working day, submitting reports to the chief accountant, and issuing banknotes to the tellers for exchange. Often, he must also manage and control the operators’ work schedule (sick leave, vacations, time off), conduct training for new specialists, and also monitor compliance with labor discipline by subordinates.

The responsibilities of a senior cashier in a store include knowledge and use of customer service rules, conveying this knowledge to all employees who are subordinate to him, and knowledge of the basics of etiquette. This employee must understand and be able to work with all changes and innovations in accordance with current laws, orders, internal regulations and store rules.

The senior cashier must have qualities that help him understand the people he will hire. Thus, he selects his subordinates independently, recruiting the team with whom he will work. In the future, he will need to conduct interviews and train cashiers-operators. He is subordinate to the chief accountant, accordingly, he needs to make a report for him on the work done, fulfilling all the requirements.

Senior cashier. His job responsibilities

There are a lot of cashiers in large grocery stores or hardware stores. In shopping centers there is such a position as a senior cashier. His job responsibilities include organizing the work of other cashiers. He carries out the following work:

• if necessary, changes the cashiers' work schedule;
• promptly notifies them of new regulations;
• brings to the attention of the manager information about the appearance of an employee in a state of intoxication;
• Ensures proper operation of all cash registers;
• if cash registers malfunction, makes a request for their repair;
• issues the required amount of consumables (cash tape);
• conducts training for new cash desk employees;
• provides cashiers with the necessary small change;
• at the end of the shift, takes the Z-report from the cash registers;
• provides a report to the chief accountant.

How to write a resume correctly

When drawing up this document, first of all it is necessary to thoroughly study the job description of this profession. It is worth paying attention to the requirements that the employer makes, as well as the list of responsibilities, what responsibilities the employee will bear and what rights he will have.

It is recommended that you first read sample similar job descriptions for the required position. Based on the contents of this documentation, a person can understand and determine for himself which specific factors are relevant and which are not necessary to indicate. The main task of the applicant is to indicate the advantages he has that will help distinguish him from all applicants.

No change - give without change or a smaller bill

The legislation does not provide for any restrictions regarding the maximum denomination of banknotes for payment for goods. Therefore, when a seller does not accept a bill, insisting that he does not have change, this is a violation of the law.

Refusal to accept money is interpreted as a refusal to conclude a public contract, which violates the rights of the buyer with all the ensuing consequences - compensation for damages, moral damages, penalties.

Therefore, if you buy a loaf of bread for 30 rubles, and give a bill of 5,000 rubles, you are obliged to sell the goods. If the cashier gives out change in small change, then there is no violation - you will have to carry a bunch of coins home.

https://youtu.be/56vVQFMXGw4

What to include when writing a resume

When drawing up this document, it is recommended to indicate information about yourself clearly, concisely and to the point. The resume of a senior cashier must include:

• education;
• length of service in this position, previous places of work;
• labor skills and abilities, personal qualities;
• existing achievements.

If there is evidence of advanced training, awards, incentives, certificates and other similar facts of achievements at work, they should be indicated.

Description of the profession

A cashier is an employee who manages a cash register (in the broad sense of the word) in an organization, store or bank. What does he usually do? Accepts money from the client and issues it to him (in particular, electronic money), vouchers, certificates, and conducts financial transactions with bank cards.

Today, the range of tasks of a cashier is much wider than simply accepting and dispensing money. For optimization purposes, this position is often supplemented with accounting or supervisory responsibilities.

There are several specializations of a cashier:

• cashier-operator;
• salesperson-cashier;
• ticket cashier;
• cashier-accountant.

This diversity is due to the specifics of the work of each of them. The All-Russian Classifier of Occupations supplements this list with the position of cashier-expert.

Let's take a closer look at what a cashier-operator and controller should do. They have many common tasks. But there are also significant differences.

Cashier-operator

A cashier-operator most often works in banking institutions. His main task is to conduct various financial transactions and communicate with clients. In addition, he is required to work with databases and carefully monitor any changes that occur as a result of money entering or issuing the account.

The list of responsibilities assigned to a cashier-operator is quite wide. In addition to the main functions, these are also:

• determining the authenticity of signatures placed on payment documentation;
• exploring the possibility of issuing funds from a current account;
• checking the correctness of bank financial documentation.

The position of currency cashier stands apart. His responsibilities include the exchange (conversion) of banknotes of different countries and other banking operations with them.

Cashier-controller

This is, so to speak, a classic position. She appeared first. What does this specialist do? Using a cash register, he makes financial settlements with the buyer of a product or service.

The responsibilities of a cashier-controller depend, first of all, on the area where he is employed. For example, in the sales area of ​​a store or supermarket, he calculates the total amount of payment for goods that the buyer wants to purchase, and also makes cash or non-cash payments (using banknotes or a bank card).

In an entertainment establishment (cinema, theater, circus, stadium), the cashier-controller is responsible for the sale of tickets, performing the duties of a seller. He must also check the authenticity of entry documents already purchased by visitors.

In the transport sector, the functions of a cashier-controller include the issuance and sale of tickets, boarding passes and other types of travel documents. This specialist must know everything about the transportation of passengers and their luggage, as well as the conditions for issuing preferential documents.

What should a senior cashier have?

Required skills and abilities:

• knowledge of merchandising;
• energy and sociability;
• knowledge of warehousing;
• knowledge of economics, organization and labor protection, ethics, psychology, merchandising, Russian legislation, safety precautions, the basics of fire safety.

This employee is responsible for the quality of work of his subordinates; he must quickly solve problems that arise during the work process.

Responsibilities

How should a cashier work and what is included in the list of his responsibilities? Here is a list of tasks that an employee holding this position typically performs:

1. Accepts money from the client and gives it to him.
2. Determines the authenticity of banknotes.
3. Performs transactions with cards of any bank.
4. Accounts for cash and controls it.
5. Maintains cash records and prepares documentation.
6. Performs collection.

The responsibilities of a cashier largely depend on the field of activity of the company in which he works. For example, the operator must:

• Maintain, open and close deposits and accounts of both individuals and legal entities.
• Issue bank cards, top them up and withdraw funds from the card account.
• Carry out operations of receiving and issuing money.
• Maintain reporting documents every day.
• Complete a money transfer.
• Check the correctness of financial banking documents and the authenticity of the signatures affixed to them.

Employer requirements

Most often, employers put forward the following requirements for applicants for the position of cashier:

1. Ability to work on a personal computer at the level of a confident user. Excellent knowledge of the special 1C program and the standard package of office applications (Word, Excel and others).
2. Experience working with a cash register.
3. Fast, clear and correct completion of the necessary documents and reporting according to the rules prescribed by law.

In some cases, the range of “classical” requirements may expand. Their number and specificity directly depend on the place of work and the scope of the company’s activities.

Sometimes an employer wants to additionally see the following points in a resume:

• citizenship of the Russian Federation;
• specialized higher education;
• knowledge of a foreign language;
• knowledge of orders and instructions issued by the Central Bank of Russia.

Personal qualities

To successfully work as a cashier and qualify for career growth, you must have:

• attentiveness;
• mathematical abilities (analysis, synthesis, generalization of incoming information);
• high stress resistance;
• excellent memory;
• ability to concentrate, maintain and switch attention;
• perseverance (working with a large number of numbers and documents is usually monotonous and monotonous).

Advantages and disadvantages

The main advantage of the cashier profession is its high demand in the labor market. There are always many vacancies. Consequently, problems with employment generally do not arise.

Other benefits include the opportunity to communicate with more people, honing and improving your communication skills. The salary, of course, can hardly be called high. However, its level is quite decent, especially in large cities.

The obvious disadvantages of being a cashier include:

• monotony;
• financial responsibility;
• high risk of becoming a victim of robbery;
• conflict situations that periodically arise with clients;
• stressfulness;
• forced sedentary work (minimum physical activity).