What is the position of a fitness club manager? For some, this is a stern taskmaster, standing behind them and threatening the entire team with a whip. Others see in the director (manager) a person with leadership qualities, on whose behavior both the psychological climate in the team and the success of the employees depend. The manager must understand all the nuances of the business and be aware of everything that happens in the fitness club. Specialized programs for accounting and automation of fitness clubs are very helpful in this regard. One of the proven and most multifunctional is BIT.Fitness. The program allows you to manage all business processes in one place, keep every ruble under control, evaluate staff efficiency and receive useful daily reports in 1 click. This allows the manager to make the right management decisions 2 times faster.
Fitness club manager: general information
To understand what a fitness club manager is like, it is proposed to consider the most indicative behavioral models of a manager.
Behavior model - “Tyrant”. Such a manager is indifferent to individual individuals, their problems and behavioral characteristics. For such a top manager, all employees are faceless individuals in a crowd of executive slaves. He is convinced that he should spread rot on them more often and cheer them up with a shout. Only then are employees able to work better because they are forced to do so.
Behavior model - “Friend”. This director makes every effort to win the favor of employees. He sees his subordinates as professionals in their field; for such a leader, they are interesting personalities. A team with such leadership works with maximum effect if the motivation for receiving rewards is properly adjusted and good conditions are created for the performance of duties.
Model of behavior - “Spectator”. This type of director prefers to stay away from the team. He is convinced that the fitness club will work normally without unnecessary interference on his part. It is enough that there are no vacancies left, and the team works like a clockwork - each gear rotates correctly in its place. Since each employee understands what he should do, and events follow their course, then it is advisable not to interfere with the established work.
You can’t help but wonder which of the listed models of a fitness club manager can be considered the most effective. The answer may seem contradictory - every one! To become a manager with the right to have a position, you will have to climb a long way. This is not a random position. If you still managed to take the post of director, having made a thorny climb up the career ladder, it means that the methods that the leader used allowed him to rise from step to step higher and higher.
Each leader adheres to his own ethical beliefs and moral principles in his work. Therefore, on the managerial Olympus you can see tough tyrants, distant spectators, and well-wishing friends.
Fitness club manager - who is he?
We have become familiar with the management model. It's time to figure out who has what powers. Delving into the essence of the word “manager”, one can guess that this person has the main responsibility - to manage. And managing does not mean doing everything yourself. The purpose of a manager corresponds precisely to the responsibilities of managing those employees who do ordinary work.
The director of a fitness club does not need to train clients himself, but he knows thoroughly how a trainer should work with visitors. The manager is not involved in selling subscriptions at the reception, but he is thoroughly aware of the nuances of the administrator’s work. The director himself does not answer endless questions from potential clients over the phone, but he knows exactly what a sales manager should do.
People don't get into such positions by accident. It is safe to note that many managers have at one time visited different stages of career growth in a particular club (in a network of clubs) and understand the nuances of the work of each employee. At one time, they learned these features, as they say, from the inside.
Such a specialist is quite competent to resolve any issues. He is fluent in all systems and processes that guarantee the successful functioning of a fitness club.
Every day a manager has to solve multifaceted problems. It is necessary to hire new employees, fire unwanted specialists, interact with contractors and representatives of state (municipal) bodies. And also advertise the services of the fitness club, carry out tasks outlined by the founders, work with documents and ensure that the technical condition of the premises meets the standard.
There is a document known as the job description of the manager (director) of a fitness club. To understand the scope of work that the director is required to perform, you should familiarize yourself with this document.
The manager is given the main task: to organize the work of subordinates so that they perform it with the greatest effect. He is not obliged to carry out tasks instead of employees. The director is not personally involved in the sale of services or goods. However, he knows absolutely exactly how the staff should do this.
Management company: basic concepts
Owners of premises in apartment buildings must choose a form of property management, which is enshrined in legislation in the Housing Code of the Russian Federation, clause 2, article 1.
The following forms exist:
- HOA (homeowners' association). In this case, by voting, residents elect a chairman, who draws up contracts with service and resource supply organizations and controls all aspects (economic, legal, housekeeping, etc.) related to the multi-story building and its territories.
- Direct management can only take place if the number of apartments in the building does not exceed 30. In this case, the residents themselves are responsible for maintaining the house.
- A management company is one of the most common forms of management. By voting, residents choose one of the specialized commercial organizations, which subsequently manages the house. If residents do not choose any of the forms of management on their own, then the municipality is obliged to hold an open competition to select a management company.
The management company is responsible for a certain list of housing and utility services. This list may be minimal, which is fixed by law, or it may be expanded if this is specified in the terms of the contract.
Main responsibilities of the management company:
- maintaining the property of the house in proper condition;
- creating safe, comfortable living conditions for owners;
- high-quality regulatory provision of housing and utility services;
- formation of prices for housing and communal services and search for solutions to reduce them.
Job Description for Fitness Club Manager
We have become familiar with the purpose of the manager in general terms. Next, you need to understand the complexities of his job description. You need to know what responsibilities are assigned to this senior manager when he accepts the proposed position. This document regulates the labor relations that arise between the manager and those who hire him.
The document contains sections with general provisions, with functional responsibilities, with the types of responsibilities of this employee and with his rights. In a standard document, certain provisions of the job description may differ, but in each particular situation these changes are considered minor.
According to the general provisions of the document, a fitness club manager who is hired must have a higher education. The usual requirement is to work in a similar position for at least 1 year, sometimes you need to work from 2 to 5 years. Only the founder (the person who owns the club) has the right to both hire a manager and fire him. The founder issues an order in this regard.
The director is responsible to the founder (there may be several founders), while the entire staff of the club is subordinate to him. If the director leaves (went on vacation or a business trip, or on sick leave), another official is appointed to perform his duties, and the rights and responsibilities of the manager are temporarily transferred to him.
The director of a sports club should understand:
- in the nuances of the legislation of your state;
- in the basics of financial and economic activities;
- in the structural features and specialization of the sports club;
- in the basics of labor organization;
- in the features of management and economics;
- in order to develop and conclude various business agreements;
- in the basics of labor law and business administration;
- in the rules of labor protection, safety, hygiene, sanitation.
Also, this responsible person is obliged to study domestic and foreign experience and introduce innovations observed in the fitness industry.
Restaurant Life Digest - Issue 3
Discussion: 34 comments
- Nikolay oficianty.com:
05/08/2016 at 12:01The profession of a manager is creative and requires a lot of patience, strength and creative solutions))
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- Julianna:
10/14/2016 at 22:43
Restaurant manager is perhaps the highest level in a restaurant worker's career. Such a position is the dream of all novice waiters and the envy of many managers in the “non-restaurant” sector. Being a restaurant manager is not only very interesting, prestigious and financially rewarding, but also quite difficult. Not every employee can handle the extensive job responsibilities of a restaurant manager and a busy work schedule.
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- Nevera:
29.11.2016 at 17:30
They offered me the position of manager. No experience in the restaurant business. I have no idea where to start.
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adminafik:
29.11.2016 at 20:17
Nevermind, you really stumped me with your question, honestly. Through trial and error, you will gain experience by gaining experience; there would be a desire to learn new things. Study the literature, you can study my course, everything basic about the work of a waiter is collected in one place. Then you also need to study the art of cooking and read about the work of bartenders and about working in a team in general. If you are a strict, but fair and humane leader, then the team will stand behind you like a mountain. Wish you luck))
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- Alex:
02/19/2019 at 16:57
you need to start - at least - with studying! and your employer is a risky person!
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01/23/2017 at 16:25
Tell me please, the system of fines cannot apply to wages? But only for bonuses?
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- adminafik:
01/23/2017 at 22:10
Ivan, fines are often deducted from salaries)) Waiters often don’t have bonuses, since their bonuses are tips, and it’s difficult to take them away))
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Oleg:
07/30/2019 at 10:42
A fine is the last thing you can punish an employee with, other than dismissal, but constant fines make the employee insensitive to this method of punishment, but positions, shifts, when there are few people or spare days to show his skills, etc.
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04/04/2017 at 07:33
Hello, I was offered the position of manager of a cafe, previously I worked as a waiter, bartender, sound engineer, then as a manager. I have been working in catering for 7 years, in principle I know a lot, but the manager has a very large amount of work, there is so much to know, I am very afraid to take on this position, in case it doesn’t work out.
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- adminafik:
04/04/2017 at 22:20
Maria, there is no need to be afraid of difficulties and everything new. You can always take a step back, but then you will reproach yourself for a long time for not trying to take a step forward. So boldly step forward, no need to be afraid, believe in yourself, your strength.
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07/06/2017 at 13:13
Hello, is it worth buying a ready-made business in the catering industry (cafe, bar, canteen)? Without an initial level of business management (practice), or should you start from scratch?
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- adminafik:
07/06/2017 at 17:21
Alexander, there is no clear answer to this question. I can definitely say that you should not rent a restaurant if you do not have experience in this area. When it comes to buying a business in the restaurant industry, you need to thoroughly assess the risks, the concept of the future establishment, consult with professionals in this field, conduct a market analysis, and if you still decide, then hire an experienced manager with a good salary and supervise him. In this case, you will gain knowledge and experience as you run your business. In general, you need to throw yourself into any business for it to be successful, and a restaurant is no exception.
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07/16/2017 at 20:07
Soon the opening of a fast food cafe, I will be a manager, I have 5 years of experience working in a cafe with career growth from a waiter. But I’m still very worried about whether I will succeed!
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- adminafik:
07/16/2017 at 22:50
Alena, greetings! This is more a question for your inner core)) than for me. I can only encourage you and wish you good luck, and everything else is in your hands. Watch a couple of motivational videos on how to achieve your goal and GO!
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08/20/2017 at 07:56
Good afternoon, please help me set a task in the restaurant for every day, thank you
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09/04/2017 at 22:04
Good night. I was offered the position of restaurant manager. I worked in this field a long time ago. And I’ve been on maternity leave for 6 years now(((.I don’t remember anything((. I’m very afraid that it won’t work out(((I can’t refuse (((since the restaurant is my relative. where to start when I come to a restaurant? I understand that how you initially put yourself in front of the staff, this is the attitude you will have
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02.11.2017 at 16:09
Four months as manager. Before that - 20-something waiters, bartenders, admins, mostly bartenders, that's mine. But what I want to say: yes, I know everything about the restaurant. Well, or almost everything. But then I took office and realized: oh, how heavy you are, Monomakh’s hat. ))) There are no days off, you are always the one who listens to all the problems and problems of the staff, some with complaints and snitching, others with rumors and gossip... Veselukha!!!
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- adminafik:
02.11.2017 at 18:35
Vlas, I agree with you! If the work of a waiter, bartender, or administrator has clear instructions and scope of work, then the manager resolves many issues. Sometimes these issues are not included in direct responsibilities, but nevertheless, they are an integral part of the manager’s work. I always thought that working in a male team is easier, everything is clear and precise here and you can always say what you think, make complaints, etc. But in a team with a large number of the fair half of humanity, everything is much more complicated and there are worse intrigues than in famous TV series)) This is just my personal opinion, I’m not trying to impose it on anyone….
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11/15/2017 at 21:44
Hello! What advice would you give to a beginner? My only experience is in the kitchen. Holidays, anniversaries, weddings. They offer money to open a cafe. I refused three times, but this time I decided to take a break and find out how and what I needed. Help me please.
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- adminafik:
11/16/2017 at 00:30
Alena, your question contains quite a bit of information, but the question is very serious and multifaceted. Opening a cafe is a very serious matter, you need to plan everything well, think it through, calculate it and hire professionals with whom you will not get into trouble.
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26.11.2017 at 16:58
Now I’ve read this article and I’m even more excited! 3 months of cook training and 6 years of experience as a customer service manager!! and I have to go to work as a manager in a week))) I’m afraid but I have to start!!)) and the article is very explanatory !thanks to the author!all the best!!!
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- adminafik:
26.11.2017 at 17:47
Thank you for your kind words, Artemy)) The one who walks will master the road, so you always need to start something new in life and persistently move towards your goal!
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04/25/2018 at 16:13
Hello, my question is: should the manager design and print the menu after the chef has designed and calculated everything?
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- adminafik:
04/25/2018 at 19:57
You can always delegate any work if you cannot do it yourself. Find a good designer and trust him with what you have little understanding of.
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05/10/2018 at 12:25
Hello, I work as a manager in a restaurant, the status of the restaurant in our city has dropped, what do you recommend? Now we are rebranding and changing the interior, what can you recommend to do so that we can be competitive in this area again?
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- adminafik:
05/11/2018 at 20:30
Good afternoon My tips: 1. Be sure to study successful competitors in your niche and try to understand their advantages 2. Good cuisine and price category are the key to success, it depends on your plans, what kind of audience you want to attract to your establishment. 3. Don’t skimp on cooks and hire experienced waiters, pay them a decent salary and motivate the most active and efficient workers with finances 4. Don’t repeat yourself, make a unique establishment, look in a neighboring city/region/country, or come up with some “tricks” yourself. 5 Create a good website and communities on social networks for your establishment, now you can’t live without it. 6. Once you start working, communicate with guests and staff about shortcomings, recommendations and quickly eliminate them. Constantly receive feedback from visitors and employees - this is very important. 7. The first time after opening, you will have to spend as much time as possible at work in order to understand possible shortcomings and disadvantages. This is the main thing I want to advise you. Good luck in developing your business!
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11/15/2018 at 11:24 am
Hello! I received an offer for the position of restaurant manager, please tell me where to start, what programs I need to know
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- Vilkov Nikolay:
11/16/2018 at 10:43 pm
Oleg, good afternoon! I don’t even know about programs)) The most popular ones for the average PC user are Word, Excel, using email, and so on. You need to start by becoming familiar with the restaurant team, equipment and internal problems and be able to resolve conflicts with suppliers and regulatory authorities.
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04/24/2019 at 14:44
Good afternoon. Tell me, please, is it possible to work without a manager? Let's assume that some of the responsibilities are assigned to an accountant, a director, an administrator, or a cook. In general, a little bit for everyone. The director controls everything. Or must there be such a person as a manager?
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- Vilkov Nikolay:
04/24/2019 at 18:48
Vadim, good afternoon! It all depends on the scale of your establishment. If you have an ordinary cafe, then there is often no position of administrator or manager. If the director is able to be at work almost all the time, then he can perform some of the manager’s functions on himself. You need to try and see the result. There are unique people who do their job for a couple of other people, and some don’t do theirs properly. If you have a whole complex or just a large restaurant or club, then you need to hire a manager, without him it will be difficult. So, each individual case has its own solutions to this issue.
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01/27/2020 at 05:05
Hello! I’m studying to become a restaurant manager, I’m almost finishing my studies, but I’m not ready to work as a manager yet, what should I do, where should I start? Go work as a waiter???
Answer
- Vilkov Nikolay:
01/27/2020 at 11:22
Zhazgul, greetings! During your studies, you probably had an internship in restaurants and hotels, right? I went from being a waiter, and I would recommend that you do the same. However, in order not to get stuck in one waiter position, you must always clearly understand the goal. If you gain experience while working as a waiter and become a senior waiter, then an administrator and manager, then this path is the most successful. But this is just my subjective opinion, everything may not go according to plan, or due to various force majeure. The main thing for you is to choose a decent restaurant with a good team and gain experience there. Then you can change the institution and position and gradually improve your skills and positions and their corresponding responsibilities. I’ll tell you right away that what you were taught is not particularly useful in your work. Plus, the information you were taught will be forgotten in a couple of years.
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02/02/2020 at 15:16
Hello, is it still possible to purchase the “Working as a Waiter” course?
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- Vilkov Nikolay:
02/03/2020 at 22:05
Irina, of course it’s possible to link shop.oficianty.com Go ahead and pay and get a download link.
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What are the responsibilities of a fitness club manager?
He performs multifaceted tasks. The founders set tasks, you need to hire employees, fire people. There is always a lot of work with documentation. You have to interact with officials, monitor indicators of financial and economic activity, and perform other tasks.
The manager's job responsibilities include the following.
1.1. Carrying out general management of the economic, administrative and economic activities of the sports club.
1.2. Organization of personnel work, management of this work.
1.3. Direct participation in resolving various situations related to the provision of services to fitness club clients. After all, conflicts and disputes can arise at any moment.
1.4. Deciding how and what kind of advertising to place on the Internet and other media.
1.5. Planning the expenditure of material and financial resources related to the activities of the club is also his task. At the same time, the manager should not go beyond the specified powers.
1.6. Providing the sports club with the necessary sports equipment, consumables, and engineering equipment. Monitoring the expenditure of resources and the use of material assets.
1.7. Organization of repairs of facilities, fitness club premises, as well as equipment. Supervision of this issue.
1.8. Attracting qualified personnel, concluding employment contracts with personnel.
1.9. Monitoring team members to ensure that everyone complies with fire safety, labor protection, safety, sanitation, and hygiene rules.
1.10. Making decisions about providing incentives or imposing penalties on employees who have shown themselves to be positive or negative.
1.11. Determining the conditions for how the club should function and concluding relevant agreements. Monitoring the fulfillment of fixed conditions.
1.12. Management of all other activities of the fitness club.
Responsibility
The position of head of a management company in the field of housing and communal services implies a certain responsibility.
The manager is responsible for the following:
- Implementation of decisions made by homeowners.
- Carrying out activities that do not contradict the laws of the Russian Federation.
- Involvement of persons violating the law.
- Debt collection for utility bills.
- Fulfillment of agreement requirements.
- Checking and monitoring the technical condition of the building and all systems.
- Improvement of the local area.
- Targeted spending of residents' funds.
- Compliance with internal regulations, compliance with safety regulations and disciplinary regulations.
- Control over the economical use of material resources.
Scope of rights of a fitness club manager
The club manager (director) is granted the following rights and opportunities.
2.1. Representing the interests of a fitness club in interaction with individuals, legal entities, state and municipal officials.
2.2. Disposal of the funds of the sports club and the property of this organization subordinate to it. The decisions of the founders and the requirements of legislative acts (federal laws, resolutions of local authorities) must be observed.
2.3. Determining the volume of information and the composition of information that can be considered a trade secret. It will be necessary to protect confidential information from dissemination within the framework of current legislation.
Responsibility of the manager for failures in the management of a fitness club
The agreement specifies general provisions regarding the responsibility of the sports club manager.
3.1. The manager does not perform (performs, but improperly) the job responsibilities initially outlined in the instructions. The performance of his duties leads to the violation of certain rules.
3.2. The manager of a fitness club, while carrying out his activities, commits administrative offenses or violates civil and criminal laws.
3.3. The director, through his actions (inaction), caused material damage to the club. The limits of damage must be determined by the framework of civil law or established in accordance with the articles of the labor code.
3.4. The top manager makes decisions that exceed his authority, do not comply with the charter, or violate the law. You will have to answer for making such unauthorized decisions.
3.5. The manager's duties may be temporarily transferred (delegated) to a third party. If this person commits an action that exceeds the scope of the director’s authority, that director will be held responsible for the consequences of the decision made.
