Sample response letter to a request for information Letters, notes Useful templates

How to draw up a document correctly

The response to a request for certain data is composed as follows:

Letter header. Located in the upper right corner (sometimes in the upper left). Here are the full details of the company sending the response to the request: full name, INN, KPP, OKPO, legal address, location, contact phone number, email;
In the opposite upper corner the details of the person who sent the request are indicated. If this is a legal entity, then the above details and a contact person acting on the basis of the charter or power of attorney are also specified;
In the journal of outgoing correspondence, you need to make a note about who and when the response was sent. The subject of the letter is indicated at the discretion of the person entering the data into the journal;
Next, in the middle, we write a message. For example, “Dear Sergei Petrovich.”

The composition of the main part of the document will depend on the type of decision made:

If the answer is positive about providing information upon request - the number or details of the letter that was received from the applicant, the essence of the request and the information itself, in connection with the need to obtain which the request was made;
In case of refusal, a brief essence of the appeal is also indicated, and then the very fact of the negative decision and the reasons for the refusal.

How to respond to letters

Complaints can be either justified or completely unfounded, written in an emotional outburst.

However, the head of the enterprise should respond to any appeal. A competent response to dissatisfaction will help not only extinguish the flaring fire of conflict, but also retain a client for your business.

The most common situation is when a client of an organization complains to the manager about the boorish behavior of an employee.

Of course, before taking action, you need to understand the current situation. You should ask for an explanation from the employee to get acquainted with the opinions of both sides.

If the audit confirms the validity of the applicant’s claims, the manager will have to make a decision on punishing the employee.

At the final stage, you need to compose an answer in the text of which:

apologize to the client;
inform him about the results of the consideration of the complaint;
inform about disciplinary measures taken by the enterprise administration against the employee, if any.

Dissatisfied parents of students have the right to complain to the school principal. If the parents are not satisfied with the director’s reaction, the next stage of the appeal may be:

Department of Education;
prosecutor's office or law enforcement agencies;
court.

A written response to the complaint must be sent to the address indicated therein within a month. The text of the document must contain:

notification of parents about the consideration of claims;
information to which authority the appeal was forwarded, if the conflict does not lie within the responsibility of the director;
indication of legal basis;
notification of measures taken to resolve the conflict.

Complainants should remember that appealing to government authorities must be based on solid grounds and evidence, otherwise there is a risk of being held liable for libel.

In kindergarten

Complaints about the work of a kindergarten can be addressed to the head of the institution. If there is no response to the appeal, the complaint may be sent to the Department of Education, if we are talking about a municipal institution.

If parents are dissatisfied with the work of a private kindergarten, the complaint should be sent to Rospotrebnadzor.

In both cases, within the period established by law, a detailed written response must be received to the complaint, containing:

notification of parents that the complaint has been accepted for consideration;
notification of confirmation or non-confirmation during verification of the facts specified in the appeal;
link to the legislative framework;
informing about planned activities and measures taken to deal with employees who are the culprits of the conflict situation.

What types of response letters exist and what are their features?

In practice, there are several types of responses to requests for information.

They are divided into two groups:

A positive response with the provision of the requested data - the applicant is informed about the decision made and is provided with the information that he requested;
Negative answer - the applicant is presented with a reasoned refusal with a detailed indication of the reasons for the decision.

The difference between these two categories of answers is their content. For example, with a positive decision, not only a complete answer to the question asked is given, but also all the information on the essence of the requested information is included as much as possible. As a result, having received such a response, the applicant should be completely satisfied with it without unnecessary additional questions.

The main feature, as well as the difference between these types of response letter to a request for information, lies in its content. So, when composing a positive letter, it is necessary to give the most complete and comprehensive answer to the question posed.

Ultimately, the applicant organization should have no questions regarding the substance of the information provided. When forming a negative response to a request, on the contrary, the emphasis is placed on the motivating part of it, since the requested information will not be provided for one reason or another.

If there is such a possibility, then in a negative decision, indicate to the applicant the addresses where he should contact to obtain the requested data.

Watch the video. In what form should documents be submitted upon request by the tax authorities?

https://youtu.be/GpC3tsixHCI

Tips to take into account

When figuring out how to respond to a client’s complaint in writing, remember that the law does not require mandatory letter forms. Exact instructions for filling it out are also not provided. Existing practice has led to the emergence of certain rules that must be followed.

Video

https://youtu.be/0ghPk_wm5_o

Experts advise taking into account the following nuances:

It is necessary to adhere to a business style of response. Rough treatment, foul language or threats are not permitted. You can't show emotions. It is important to maintain a respectful tone, thanking for the information provided and, if necessary, apologizing.
The form for sending the response must correspond to the form of the received complaint. So, if it was provided in the form of a letter, it is necessary to respond in a similar way.
It is necessary to prepare a response to the complaint in such a way that the applicant believes that the circumstances that became the basis for filing the complaint have been eliminated. It is acceptable to attach copies of supporting documents.
If the response is issued on behalf of an organization, it is imperative to use company letterhead. Corrections, strikethroughs, and grammatical inaccuracies are prohibited in the document.
If the claim is unfounded, the refusal to satisfy must be motivated and supported by references to legislation and documentation. The questions reflected in the document must be answered. It is not possible to consider only part of the claim.
If you cannot compose an answer yourself, it is better to use a ready-made sample or seek the help of competent lawyers.
There is no need to prolong the time frame for considering a complaint. By law, a response is required to be provided within 10 days. Sometimes the period can be extended to 1 month.
If the appeal was left in the complaint book, you will also need to fill out a response there. Additionally, it is permissible to contact the applicant by phone and tell about the results of consideration of the application.
If a complaint has been received that was previously considered, it also needs to be answered, but in a concise form.

If information discrediting honor and dignity has been posted that does not correspond to reality, you can request that a refutation be posted. For this purpose, a complaint is also filed.

How to format a response letter correctly

The response form could be:

In handwritten form. It is relevant when the letter requesting certain information is also handwritten;
In printed form. This form saves time and makes the letter understandable (the reader does not have to understand the intricacies and features of your handwriting)

Attention! Our qualified lawyers will assist you free of charge and around the clock on any issues.

The response letter is drawn up either on a white, blank A4 sheet, or on the organization’s letterhead. The latter option looks more solid and is processed faster (no time is wasted on entering company details).

At the end of the response letter to the request there must be a signature of the responsible person or director. The requirement to have a seal for such letters no longer applies in 2020.

Design Guide

From the sample responses to complaints presented above, the following rules for their preparation can be distinguished:

in the response header you must indicate the name of the organization or individual entrepreneur, contact information, full name of the client and his contact information;
mandatory indication of the details of the complaint and the response to it;
when addressing a citizen, be polite and use the word respected;
mention the essence of the complaint in the text, briefly describe the factual circumstances of the case;
the conclusion must be concise and, if necessary, contain references to the law;
in some cases, it is recommended to include phrases about an apology and a desire to see the client again;
in the text of the answer, it is better to refrain from using verbs and adverbs with the particle not (can’t, don’t have the right, shouldn’t, shouldn’t, etc.), i.e. you should write from an optimistic point of view, for example, “You have the right/can/ has the right...”, “This is your right according to the law, we agree with this,” etc., since this technique significantly affects people from a psychological point of view;
the text must be in the same business style;
if it comes to returning money, at the end indicate when, where and in what amount the citizen will be able to receive it;
at the end of the answer, indicate the position and full name of the person authorized to sign it, put a stamp (if available).

It is necessary to send a response to the complaint in a way that guarantees its receipt by the citizen (by courier, by mail with acknowledgment of receipt, by hand, by e-mail with notification).

What types are possible?

Conventionally, a response letter to a request can be divided into 2 main types:

View
Positive response to the request	In such a letter, the organization to which the request was received expresses its consent to provide the requested information.
Negative answer	On the contrary, the letter will contain a reasoned refusal to provide the requested information

The main difference between these types of letters is their content.

Thus, if the letter contains a positive answer, its text will contain the most complete and comprehensive answer to the question posed in the request (with references to legal acts, if necessary).

Ultimately, the contacting counterparty should not have any questions left if the answer was indeed given in substance and in full.

A negative answer is shorter, but it must also contain a reasoned formulation, including not only the reasons for the refusal, but also a list of reasons. Also, the negative letter must contain conditions under which the organization that made the request will still be able to obtain the necessary information.

How to write?

It is better to start your request with a brief explanation of the reasons for your request. Simply demanding information without giving reasons (and even in the form of an ultimatum, as some do) is bad form. Write literally one introductory phrase, for example:

“based on our preliminary agreements”;
“in order to prevent possible controversial issues”;
“in accordance with the concluded agreement”;
"to conclude a contract."

If necessary, you can refer to legislative acts. For example, if the law requires that before concluding an agreement you familiarize yourself with any papers, you can write in the letter: “In accordance with Article of the Federal Law of July 24, 2012 No. 397-FZ...”. You can get to the point without preliminary explanation only in cases where the reason for the request is obvious (for example, if you are writing a commercial proposal request letter according to the sample). But if the reason for your request is non-standard, you should describe the situation and state your motives in detail so that the recipient does not have any questions.

How to correctly compose and sample it

Before drawing up a response, the applicant should be informed in any convenient way about the receipt of the request via the contacts specified in it (the request) - telephone, email or otherwise.

Next, you should proceed directly to the preparation of the document.

Letter form is available.

Registration is carried out:

or on the organization’s letterhead provided for responding to requests;
or in free form.

The letterhead, as a rule, already contains in the “header” the name of the organization providing the answer, its legal address, telephone number of the head and fields for entering the outgoing document number and the date of its preparation.

With free form, all fields will have to be generated independently, namely:

"A cap".

At the top left you must write the full name of the company providing the response, indicating the organizational and legal form, location address, contact phone number, date and number of the outgoing document, as well as its name - “Response to the letter of request (letter number) dated (date of registration of the request )".

In the upper right corner is the position and full name of the official to whom the response is sent, and the name of the organization to which it is sent.

Appeal to an official.

In the center is written an appeal to the person to whom the response is sent. For example, “Dear Marina Sergeevna.”

“Body” of the letter.

Next, you need to write the answer to the request itself - positive or negative (for details on writing the wording, see below).

List of applications.

If the response to the request requires providing the applicant with copies of any documents, a list of them should be indicated.

Signature, transcript of the signature of the director of the organization that gave the answer.

Positively

A positive response must contain:

details of the request itself (date and registration number);
a few words about the request (the main point);
the answer itself.

For example, when a buyer asks for a price quote for goods, you can respond as follows:

“In response to your request No. 05-03/273 dated November 18, 2020 for a price list for the new “MaxStyle” shoe collection, we are sending you the current price list (see attachment on 5 sheets).”

Negative

If the answer is negative, the text of the statement should contain:

as with a positive answer - details and a brief essence of the request made;
the reason on which the request is rejected;
justification of the reason (with reference to federal or local regulations).

Sample

To date, there is no unified form of this document, so it can be compiled in free form. The company can also develop its own form of such a document, which will relate to internal local documentation.

Negative response to an official letter: sample

If it is not possible to satisfy the request or request, communicate the refusal as correctly as possible. In this case, as in the option with a positive answer, the refusal must be written in the same style as the request. A negative answer must contain objective reasons for the refusal.

If there are prerequisites for making a positive decision, you can indicate in the answer the conditions that are required for this. It is unacceptable to formulate a negative response to a letter in a rude tone. It would be appropriate to express sincere regret about the inability to satisfy the request. Such measures allow you to maintain business relationships.

Peculiarities

There are features of filling out and sending official responses to requests in specific situations.

In English

If an organization interacts with foreign partners, it may be necessary to conduct business correspondence in English.

In this case, standard cliche phrases will be required:

Cliché phrase in English	Translation into Russian
Dear Mr. Walker	Dear Mr. Walker
In reply to your letter asking for information about…	In response to your request for information about...
I feel delighted to inform you…	I am pleased to inform you...
I regret to inform you…	I regret to inform you...
Please, inform me if I can be of any further assistance	Please let me know if I can help you with anything else.

About providing documents

A request for documents must contain:

a list of requested documentation indicating the number of required copies;
information about payment for providing copies (if payment is required);
the applicant’s address where the documentation will be sent;
a reference to a normative act containing the right (or obligation) of the person to whom the request is sent to issue any documents.

The wording of the response is standard - if the applicant has the right to receive papers, the organization will send a positive response, otherwise - a negative response.

To the bank

The bank is obliged to provide certain information at the request of government agencies, bailiffs, the Investigative Committee of the Russian Federation, the Federal Tax Service, courts, etc.

The answers to queries are the same - positive or negative. If the answer is negative, the bank will provide links to laws regulating the refusal to provide information about any client (see below).

So, if a counterparty or a person not related to a business relationship sends a request to the company for information or documents, the organization must respond in writing. The answer can be either positive or negative.> Invalid response to a court request

Types of citizens' appeals

Applications are most often received in written form. For example, a buyer may write a complaint due to the poor quality of the product that was sold to him or poor service during the provision of the service. This option is the most common and most profitable, since the applicant has the opportunity to personally verify that his application has been delivered to the address. In this case, not only the execution of a separate document is allowed. You can leave a note in the book of comments and suggestions. This will also be an appeal.

Any citizen can verbally report a violation of their rights. This is also a form of filing a complaint. Although in most cases a person may be required to make a written statement.

Another way is the so-called online appeal. It is issued electronically. To do this, the interested person must visit the website of the official authority authorized to consider citizens' appeals. Such resources always contain an electronic application form. The initiator will need to provide information about himself - last name, first name, patronymic, home address, Internet mail details, contact phone number.

Also, an appeal can be drawn up individually - by one person or collectively, that is, by two or more people.

Complaints can also be divided into those directed against a legal entity or an individual.

Court request for information

Published Wed 12/23/2015 - 10:23 by Guest (not verified) is issued if a party’s request to obtain evidence at a court hearing is granted.

3. Officials or citizens who are unable to provide the requested evidence at all or within the period established by the court must notify the court about this within five days from the date of receipt of the request, indicating the reasons. In order to assist the court in obtaining the requested information as quickly as possible, the court may impose on the party or its representative the obligation to serve the request to the recipient in person or send it by mail. Also, courts often write in requests that they ask that the answer to the request be handed over to its bearer or to the person specified in the request. The bank is obliged to comply with the court's request. Another question is that in this case, the representative is entrusted with the responsibility of a messenger, facilitating faster consideration of the case, and the bank can send a response to the request either in a sealed envelope or in the form of an open letter.

What happens if you don't respond to the request?

The law is clear that the recipient of the demand must respond to the request. The absence of any response to the prosecutor's request, even a negative one, will entail serious consequences.

A representative of the organization will be invited to a personal meeting. Failure to appear is qualified as an administrative offense under Art. 17.7 Code of Administrative Offenses of the Russian Federation.

Neglect of prosecutorial requirements entails a fine:

for a citizen - from 1000 to 1500 rubles;
for an official - from 2000 to 3000 rubles or disqualification from 6 months to one year;
for an organization - from 50,000 to 100,000 rubles; in some cases, activities are suspended for up to 90 days.

Law Club Conference

-Guest-Olga- 24 Nov 2003 1.

We receive a judicial request, which lists the documents that are asked to be provided. 2. They ask to provide it in hand.

the request contains a strange phrase" is currently under consideration in . There is a statement from Ms. XXX about XXXXX.

Please provide the court with originals or copies of documents for review. And then there is a list of documents. And another practical question - when issuing it “in hand”, is it necessary to require a power of attorney from the court?

There is no date or originating number anywhere. no court details. Is there even a stamp? Maybe it's actually a fake. but there are no requirements for making requests anywhere. Again, it can be used to request evidence in a case that the plaintiff himself cannot obtain for one reason or another. if you read Article 57 of the Code of Civil Procedure, then none of the necessary requirements for requesting evidence are included in this request.

I don't want to give it away.

What does the site 0-1 dot ru have to do with it? You should go to the judge's website, if there is one, of course. This time. Which side are you on in court?

Plaintiff, defendant? That's two. Who does the court require information from?

From you? With GPN? That's three. In general, what is the essence of the matter? That's four. Has the court made a ruling? Did you issue a paper about the request? Are there any dates on the paper? Have you set a date for the new meeting? It's five, six, seven, eight. Federal Law of December 17, 1998 N 188-FZ “On Justices of the Peace in the Russian Federation” You received the answer: - By chance, not in the Civil Code? Code of Criminal Procedure. Code of Criminal Procedure. Code of Criminal Procedure. Code of Criminal Procedure (as amended by Federal Law No. 85-FZ of June 11, 2008) (see text in the previous edition) Civil Procedure Code.

These judges are sick of me.

Is the LLC required to respond to the request (provide copies of invoices to the court)

district court to provide the LLC with copies of invoices in a case in which the LLC is not involved?

From the meaning of paragraph 6 of Art. 1 of the Law of the Russian Federation “On the Status of Judges in the Russian Federation” it follows that the requirements and orders of judges in the exercise of their powers are binding on all government bodies, public associations, officials, other legal entities and individuals without exception.

Information, documents and their copies necessary for the administration of justice are provided at the request of judges free of charge. Failure to comply with the requirements and orders of judges entails liability established by law.

In accordance with Part 2 of Art. 105 Civil Procedure

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Legal assistance by phone, online and on the forum. The court's request received a response with false information (division of property). Tell me what to do in this situation. There is a division of property with my ex-husband. The court made a request to the traffic police to provide information on what cars are registered with BM and me, and what transactions were carried out by BM over the last year.
The traffic police sends a response to the court that we do not have any cars behind us and that we have not made any transactions over the last year.
But this is an obvious lie! Since I drive a car that is registered with BM: I have the original certificate of technical equipment and a power of attorney from BM.

What does the site 0-1 dot ru have to do with it? You should go to the judge's website, if there is one, of course.

This time. Which side are you on in court?

Plaintiff, defendant? That's two. Who does the court require information from? From you? With GPN? That's three. In general, what is the essence of the matter?

That's four. Has the court made a ruling? Did you issue a paper about the request? Are there any dates on the paper? Have you set a date for the new meeting? It's five, six, seven, eight. Federal Law of December 17, 1998 N 188-FZ “On Justices of the Peace in the Russian Federation” You received the answer: - By chance, not in the Civil Code? Code of Criminal Procedure. Code of Criminal Procedure. Code of Criminal Procedure. Code of Criminal Procedure (as amended by Federal Law No. 85-FZ of June 11, 2008) (see text in the previous edition) Civil Procedure Code. These judges are sick of me.

Criminal liability for ignoring a complaint

In accordance with the above law, the period for consideration of a citizen’s appeal is 30 calendar days. This is exactly how much time is allocated for public authorities to make decisions and give an official response. If the responsible persons violated the deadlines for responding to citizens' appeals provided by law, they have the right to bring the officials to administrative responsibility. For this offense, the Code of Administrative Offenses provides for punishment in the form of a fine, the amount of which can range from five to ten thousand rubles.

In order for civil servants who exceed the deadline for considering an application to be held accountable, it is necessary to file a corresponding complaint. It should be submitted to a higher authority or other ascertaining body, the powers of which make it possible to hold a specific civil servant accountable.

If, due to a late response to a citizen’s appeal, the latter suffered any losses, he has the right to file a claim in court demanding compensation. Compensation for moral damage, if any, may also be required in monetary terms.

In order for an application to be considered in accordance with the law, the procedure must be followed. First, identify the body whose powers, as well as jurisdiction, allow it to consider the relevant applications. The submitted document must be drawn up in two copies with absolutely identical content. If necessary, you should attach copies of other documents, the list of which should be indicated in the application.

Free consultation with a lawyer We invite you to familiarize yourself with the term for consideration of a claim under the consumer protection law

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The signed document must be registered in the office. Both copies will be marked with incoming numbers and signatures of the responsible person, after which one of them will be returned to the applicant. This document should be saved!

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The Law on Citizens' Appeal allows you to submit applications by registered letter by regular mail. At the same time, the time frame for consideration of a citizen’s request does not change and is 30 days from the date of receipt of the letter by the addressee.

If you intend to send original documents, it is recommended to use the service of a valuable letter, which will require an inventory of its contents. You can track whether the recipient has received the application on the official website of the Russian Post. The delivery date will be indicated there, which will make it possible to understand the starting point for the consideration of your application. You can find out about the stage of consideration by phone.

Filing a crime report to the police is an exceptional case. This procedure is not regulated by the law on appeals of citizens of the Russian Federation No. 59-FZ “On the procedure for considering appeals from citizens of the Russian Federation, since this falls under the law “On the Police” (No. 3-FZ). In accordance with it, law enforcement officers are given up to ten calendar days to consider the application, as well as to decide on further actions.

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The result may be the initiation of a criminal case, a refusal, or a decision to redirect the applicant’s appeal to another body in accordance with the jurisdiction and authority to consider a specific appeal.

The above Order obliges the institution to respond to every written communication from customers. The document regulates:

deadlines for compiling a response message;
the essence of it;
design rules.

Writing responses to complaints from an angry consumer is not a pleasant experience, since most of them have an emotional component.

Therefore, when writing a response, you should adhere to certain rules or use an example of a response to a complaint, which can be found on the Internet:

It is necessary to apologize to the applicant for the inconvenience caused and express gratitude for the application.
Indicate what corrective measures have been taken.
Express agreement with the client’s opinion on the stated complaint.
Avoid abstract sentences and formal phrases in the text. Write more specifically about implemented measures or planned activities.
You should answer in simple, polite language, using correct expressions.

Experts advise not to limit yourself to a formal response to a complaint, drawn up according to the “write, send and forget” principle. In this case, you can be sure that the complaint will not happen again.

The legislator has established a period during which a written response is sent to the applicant after receiving his complaint. Violating the established deadline is not allowed.

So, at present, the following deadlines for processing and sending responses to received complaints apply:

30 days;
60 days if additional verification is necessary.

As previously stated, if the period for consideration of an application is extended, the applicant must be notified about this. Only substantial grounds should be used to increase the term.

For example, upon receiving a resolution from the manager that the complaint is being considered by several authorities, the authorized person is obliged to send copies to all participants in the legal relationship within a week.

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The period during which the body responded to a complaint received is controlled by the authorized authorities. If a violation is detected, officials are held accountable.

After receiving the data, the authorities independently respond to the applicant, or the response is sent to the organization from which a copy of the complaint was received. In this case, they have 15 days to review the received document.

Ignoring citizens' statements falls under Article 5.59 of the Code of Administrative Offences. And the latter provides for penalties ranging from five to ten thousand rubles. The punishment is imposed by the court. This means that the matter must reach this body, which requires a certain initiative from the consumer.

We suggest you read How to find out if an apartment has been seized

But don't assume that the complainant won't take further action. Without seeing an answer, a person can write a statement to Rospotrebnadzor. Specialists will conduct an inspection, including studying the complaint book. Based on the results of the investigation, they will send the materials to the court. And then it will be impossible to prove the absence of violations; you will have to pay a fine.

Formulating formal responses to customer complaints is not the hardest part. It is necessary to respect the opinions of people, as well as comply with the law.

In some situations, when there is no response letter to a consumer complaint letter, and this leads to harmful effects on health or entails serious consequences for citizens (including their death), the law implies criminal liability for violations depending on their severity and in accordance with the Criminal Code of the Russian Federation.

For example, residents of neighboring houses can write a complaint and submit an application to a neighboring plant for a high concentration of harmful emissions or for the lack of a normal fire warning system in a place intended for large gatherings of people, or parents complain about kindergarten teachers due to inadequate supervision children and incorrect attitude towards their upbringing.

If consumers identify such serious violations, as a rule, their actions are not limited to writing a complaint addressed to the enterprise, and the paper is duplicated to the prosecutor's office of the Russian Federation, whose competent employees have the authority to conduct inspections, close the enterprise, impose fines and initiate criminal proceedings in case of ignoring violations by responsible persons.

To summarize, it should be mentioned that before filing a complaint, every consumer must have every reason to bring charges against the offender, as well as collect the evidence available in the case. However, recently these letters have only been welcomed by the management of suppliers of goods and services, since in conditions of serious competition between enterprises conducting similar activities, competition in pricing policy becomes insufficient.

This means that civilians are increasingly noticing the company’s attitude towards customers and the work activities of its staff, as well as the comfort of service itself, and if they are dissatisfied, the company is no longer able to compete normally with rivals.

How to write a response to the prosecutor's office to a request for information

A response to a received request can be made in written or printed form. When writing text by hand, we recommend using black or dark blue ink. The text must not contain errors, blots or other inaccuracies.

In addition, the text itself must be logically constructed. That is, include an introduction, main part and conclusion. The application is usually accompanied by the requested data or documents confirming what is described in the text.

Note! For a clearer understanding and reflection of information, tables, graphs and other forms of data presentation can be attached.

If an unsubscribe is provided by an organization, it must be printed on the established form and confirmed by the signature of the manager or other authorized person. If there is a seal, an imprint is made. The document must be registered, after which it is assigned a number. It is also written down on the form.

Sample form

If the request is made to a government department, the document must be drawn up on a letterhead with a coat of arms. In addition, the template is marked with the number of documents and pages to be submitted upon request.

The sample response to the prosecutor's request for information contains the following information:

Introductory part:

name of the addressee body;

last name, first name, patronymic of the prosecutor;

last name, first name, patronymic of the sender (for individuals);

company name (for legal entities);

registration/location address;

contact phone number;

E-mail address.

Main part:

Date of receipt of the request;
Request number and date;
List of required information or documents;
Links to legislative acts;
Submission on the merits (on the provision of information or on the refusal to provide);
Indication of reasons for refusal.

Final:

List of applications;
Date of;
Signature.

The content itself depends on what testimony is given to the request. If this is a positive decision, then the information requested or a list of attached documents containing such information is indicated. The unsubscribe must describe in sufficient detail all the requested information.

Important! If any designations are given, they must be deciphered. The same applies to tables, graphs and other tools for providing information.

If the decision is negative, then the basis for a reasoned refusal is indicated. A negative result must be justified and correct. This may be a repeated request from the prosecutor’s office, a violation of the established request form or other legal rules.

In case of refusal, you can clarify under what circumstances it would be possible to provide the data.

Thus, when drawing up a response to the prosecutor’s office to a request for information, you must adhere to the template and indicate all known requested information.

Sample letter of request.

In what cases is it necessary

Here is a list of the most common cases when writing a response is necessary:

Receipt of a request from

A comment

Government departmentFor example, from the Federal Tax Service on the provision of reporting Supplier of goods or materials If the supplier asked the buyer to clarify the list of goods or materials for which the order is being placed Buyer For example, if the buyer sent a request about the possibility/impossibility of delivering goods to him on a certain date or time Judicial authority When the court requests evidence of Other physical or a legal entity. For example, when an individual requests information about the opportunity to get a job in an organization for a certain vacancy

Deadlines

What is the deadline for responding to a complaint? To do this you need to look into the law. In particular Art. 12 of the Federal Law of the Russian Federation “On the procedure for considering appeals from citizens of the Russian Federation” provides for a general period of 30 days, which can be extended in individual cases to 60.

Art. 22 of the Law “On Protection of Consumer Rights” provides for 10 days to respond to a consumer’s complaint, and complaints left in the book of reviews and suggestions are best considered in the coming days.

The period for consideration of judicial complaints ranges from 3 to 60 days, depending on the type of claim. For example, a complaint to a court in a criminal case in accordance with Art. 125 of the Code of Criminal Procedure of the Russian Federation is considered within 5 days.

In conclusion, it should be noted that whatever answer you provide to your client, remember that it must be logically constructed, well-formulated and legally correct. In the long run, it is better to have an established database of sample responses to complaints.