Maids are indispensable personnel in hotels and hotels. Representatives of this profession do not just clean rooms: they also perform other important functions necessary for the normal functioning of hotels. The list of professional responsibilities of maids may differ depending on the requirements and “star rating” of each particular hotel. In this article we will look at the most basic of these requirements.
To work as a maid, you do not need any special education. At the same time, in a number of hotels the list of requirements for applicants for this position includes knowledge of English or another foreign language.
Before starting work, each applicant for a position undergoes on-the-job training.
It includes instruction (familiarization with cleaning standards and technologies, key sections of the checklist, etc.). After the briefing, the maid’s practical abilities and their compliance with the requirements are assessed. If during the probationary period the maid copes with her duties, she officially becomes part of the hotel team.
Requirements for maids
Maids have certain requirements that they will need while working:
- physical endurance (the work of a maid is predominantly physical, the volume of work is quite large, in day and night shifts);
- honesty (hotel rooms may contain clients’ valuables and expensive equipment, so the maid is responsible for their safety);
- emotional stability, sociability, goodwill (a maid is often approached with questions and complaints that hotel clients have, so the listed qualities help them in their work);
- hard work, responsible approach to work;
- good visual memory, observation (these qualities help to monitor the condition of the rooms and the safety of hotel property);
- availability of a health certificate.
The profession in question has a number of medical contraindications.
Thus, this work is not recommended for people with chronic diseases of the cardiovascular, endocrine and nervous systems, as well as diseases of the joints, respiratory organs and musculoskeletal system.
Responsibility
The maid is responsible for:
4.1. For improper performance or failure to fulfill one’s job duties as provided for in this job description - within the limits determined by the labor legislation of the Russian Federation.
4.2. For offenses committed in the course of carrying out their activities - within the limits determined by the administrative, criminal and civil legislation of the Russian Federation.
4.3. For causing material damage - within the limits determined by the current legislation of the Russian Federation.
4.4. [Enter as appropriate].
The job description has been developed in accordance with [name, number and date of document].
Work experience requirements
Experience in this specialty is not a mandatory requirement for employment. Hotel administrations are increasingly giving preference to maids without professional experience. An exception may be working as a maid abroad. This is explained by the fact that the work of a maid, although not difficult, is quite difficult. After working for several years in such a position, a person gets tired both physically and mentally.
Beginners have an advantage in this regard. They try to work conscientiously and successfully complete the probationary period. In addition, it is often easier to train a person without experience in the specifics of the job than to train maids with experience who are accustomed to the standards of service in force at their previous places of work.
Young specialists who come to work in this position are not burdened with the “janitor syndrome” and do not approach work with any prejudices.
General provisions
1.1. A maid belongs to the category of workers.
1.2. A maid is appointed to a position and dismissed from it by order of the head of the enterprise upon the recommendation of [fill in what is required] and reports directly to [fill in what is needed].
1.3. A person with secondary general education and special training according to an established program is appointed to the position of a maid, without presenting requirements for work experience.
1.4. The maid should know:
— internal labor regulations in the hotel;
— safety rules and the use of fire protection equipment;
— rules for using electric vacuum cleaners and electric floor polishers;
— location of local shut-off valves;
— rules and regulations of labor protection;
Job description of a maid
The main document on the basis of which a maid operates is a job description, which contains an exact list of job responsibilities, rights and prohibitions.
As a rule, this document consists of four points:
- general provisions (the section contains information about governing bodies, work schedule and other general information);
- duties of a maid (the section contains a list of daily tasks, a list of products used, frequency of cleaning and much more);
- maid rights (section includes a list of benefits granted to staff);
- responsibility of the maid (an important point due to which the prevention and resolution of troubles that may arise due to certain actions of the maid occur).
The responsibilities of a hotel maid should be aimed at ensuring the comfort of the guests. This is reinforced by the main sections of the job description.
Rights
The job description of a maid, in addition to requirements and responsibilities, always contains a list of employee rights. These include:
- Require the hotel administration to comply with labor safety regulations.
- Obtain all necessary equipment and tools to perform your job duties.
- Submit your proposals for improving work or service for consideration by the administration or senior maid.
- Be familiar with all changes in the rules, instructions, standards and other internal documents of the hotel regarding the work it performs.
Maid duties
To maintain order in the entrusted area, the maid performs a set of measures.
In particular, the maid is obliged:
- perform all types of cleaning according to established schedules (daily room cleaning, changing bed linen, washing windows, floors, dusting, etc.);
- understand cleaning products (know the range of chemicals and other preparations used);
- use cleaning equipment (including electrical) wisely and correctly;
- follow the rules and norms of etiquette, be friendly when communicating with guests.
The maid must have information about prices for all types of services provided in the hotel, the location of rooms and outbuildings. In addition, the maid checks the supply of rooms, monitors their condition, the safety of property, and stocks minibars in hotel rooms. She accepts rooms when clients leave the hotel.
Responsibilities of a hotel administrator
As mentioned above, the responsibilities of a hotel administrator must be clearly stated in the relevant job description. The client's first impressions of the hotel are created by the administrator, so his work is extremely important. It consists, as a rule, of coordinating the work of personnel of various hotel services. The administrator is, in fact, a lower or middle manager in the management structure, which gives him the right to give instructions to hotel employees in order to increase the efficiency of their work in serving visitors.
Another important area of work is communication with clients, which begins right upon check-in. It is the administrator who introduces arrivals to the basic rules of accommodation and internal regulations in force at the hotel. He also deals with the accommodation of guests, issuing and receiving keys to hotel rooms, receiving and delivering correspondence to the addressee, filling out the necessary documentation and making settlements with clients.
An equally important area of activity is communicating with potential clients by phone, booking rooms and providing consulting services. The basic rules that must be followed are shown in the video:
Features of life in a boarding house
So, what is remarkable about the duties of a maid in a boarding house? Let's start with the fact that, unlike a hotel, a boarding house accepts its guests for a longer period. In this regard, housekeepers must be able to adapt to the schedule of their guests. For example, if a guest is used to sleeping until lunch, then they should come to him only in the afternoon.
In addition, all boarding houses value their reputation very much. This means that all service personnel working there must work conscientiously and in no case violate the established rules.
We bring to your attention a typical example of a job description for a maid, sample 2020. A person can be appointed to this position without presenting requirements for education and work experience. Don’t forget, each maid’s instructions are given in hand against a signature.
The hr-portal website provides typical information about the knowledge that a maid should have. About duties, rights and responsibilities.
This material is included in the huge library of job descriptions on our website, which is updated daily.
General provisions
1. A maid belongs to the category of workers.
2. A person is hired as a maid without presenting requirements for education and work experience.
3. The maid should know:
a) special (professional) knowledge:
— “Rules of use and internal regulations in communal hotels” and safety rules;
— installation of electric vacuum cleaners and electric floor polishers;
— location of local shut-off valves.
b) general knowledge of an employee of the organization:
— rules on labor protection, industrial sanitation and fire safety;
— requirements for the quality of work (services) performed and for the rational organization of labor in the workplace;
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4. In her activities, the maid is guided by:
— Charter (regulations) of the organization,
- orders and instructions of the ________ organization (general director, director, manager)
- this job description,
— Internal labor regulations of the organization.
5. The maid reports directly to ________ (a worker with higher qualifications, the head of production (site, workshop) and the director of the organization)
6. During the maid’s absence (business trip, vacation, illness, etc.), her duties are performed by a person appointed __________ (position of the head of the organization) upon the proposal of ___________ (position) in the prescribed manner, who acquires the corresponding rights, duties and is responsible for the fulfillment of the assigned responsibilities on him.
Job responsibilities of a maid
The labor responsibilities of a maid are:
a) Special (professional) responsibilities:
— Cleaning and maintaining clean residential hotel rooms, dormitories, bathrooms and other assigned premises.
— Change of bed linen and towels after each check-out of the resident, and for long-term stays, within the time limits provided for by the “Rules of Use and Internal Regulations in Communal Hotels”, cleaning of the beds.
— Acceptance of linen from residents upon their departure from their rooms.
— If damage to property and equipment is detected by residents, report to the senior maid or floor duty officer.
— Accepting orders from residents for household services and ensuring their timely execution.
— Compliance with safety regulations.
b) General labor responsibilities of an employee of the organization:
— Compliance with the internal labor regulations and other local regulations of the organization, internal rules and regulations of labor protection, safety precautions, industrial sanitation and fire protection.
— Fulfillment, within the framework of the employment contract, of the orders of the employees to whom it was repaired in accordance with these instructions.
— Carrying out work on acceptance and delivery of shifts, cleaning and washing, disinfection of serviced equipment and communications, cleaning the workplace, fixtures, tools, as well as maintaining them in proper condition.
— Maintaining established technical documentation.
Maid rights
The maid has the right:
1. Submit proposals for management’s consideration:
— to improve work related to the responsibilities provided for in this instruction;
— on bringing to material and disciplinary liability workers who violated production and labor discipline.
2. Get acquainted with the documents defining his rights and obligations, criteria for assessing the quality of performance of labor duties.
3. Other rights established by current labor legislation.
Maid Responsibility
The maid is responsible in the following cases:
1. For improper performance or failure to fulfill one’s job duties provided for in this job description - within the limits established by the labor legislation of the Russian Federation.
2. For offenses committed in the course of their activities - within the limits established by the current administrative, criminal and civil legislation of the Russian Federation.
3. For causing material damage to the organization - within the limits established by the current labor and civil legislation of the Russian Federation.
Job description for a maid - sample 2020. Job responsibilities of a maid, rights of a maid, responsibility of a maid.
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