What qualities should a store manager have?

Job Description for Retail Manager

II.
Job responsibilities Organizes the promotion of products in the retail network of the city of ____________. Bears personal responsibility for the implementation of the plans set for the unit. Manages the activities of sellers. Conducts field audits at retail outlets in the areas of responsibility at least 2 times a week. Conducts training for sellers. Assists salespeople in dealing with difficult clients. Develops sales plans for sellers. Monitors the implementation of plans set for sellers. Improves the route sales system. If necessary, recommends to the head of the operational department the necessary changes in routes that will lead to the achievement of positive results. Possesses information about the availability of products at the CGP in real time and delivery plans. Takes part in the search for new promising areas for product sales and new forms of working with clients. Uses merchandising standards in the work of his department. Constantly collects information about the activities of competitors. Maintains established reporting forms. Complies with the “Internal Labor Regulations”. Maintains confidential information that constitutes a trade secret. _________________________________________________________________. _________________________________________________________________.

III. Rights

A retail manager has the right to: submit proposals for improvement, changing the nature of work in order to increase labor productivity;
proposals to eliminate shortcomings identified during the work. If there is no adequate response from the immediate supervisor to the proposals made, the employee has the right to contact the indirect supervisor. When performing duties, be guided by the job description and instructions of the immediate supervisor. independently resolve issues within their competence. make proposals for improving work related to their responsibilities. communicate with representatives of the media as an employee of an enterprise only with the permission of the immediate supervisor. appeal the actions of the manager in accordance with the Labor Code of Ukraine and other regulatory documents. _________________________________________________________________. _________________________________________________________________. Read more: Filling out the application form for Russian citizenship of the new sample
IV. Responsibility

Financial – for actions that resulted in material damage. Functional - for failure to fulfill the functions and job responsibilities specified in this instruction. Organizational and managerial - for the accuracy of performance of job duties by subordinates, as well as special instructions and orders for the work of the department. _________________________________________________________________. _________________________________________________________________.

V. Interaction

Internal communications: Receives: - Information from the accounting department about the amount of client debt. — Information from the dispatch service about the planned production volumes. — Information from the security service about the financial condition of clients. — Information from the marketing department about marketing research in the city as it is updated and changed. — Information from the head of the operational department on the tasks facing the department. Transmits: - To the laboratory the opinion of consumers about the quality of the product. External communications: Receives: - Information from retail outlets, wholesale customers, and other dairy plants. Transmits: - Information from retail outlets, wholesale customers on products, prices and assortment.

1644 vacancies, 1855 initial mortgages, housing rent.

https://youtu.be/tPLSc0mF7WA

General provisions of the instructions

The general provisions of the instructions include information on the appointment and removal of an employee, the requirements for education and work experience in a similar position, and also lists the possibility of replacement and documentation that the manager must follow in his work.

The job description in the store is aimed at:

• high-quality distribution of all responsibilities;
• improving the quality of work performed;
• establishing and maintaining a favorable climate in the team;
• determination of the hierarchy of subordination;
• allocation of personnel rights;
• specification of responsibility in case of violation of the established procedure;
• development of incentive measures;
• proper distribution of workload of workers.

For a store manager, general instructions may contain the following points:

• the position is managerial;
• the specialist must graduate from a higher educational institution and work in sales for at least 2 years;
• accepted and dismissed from work on the basis of an order agreed upon with the director of the enterprise;
• The employee reports directly to the director;
• in the absence of an employee, he is replaced on the basis of an internal order;

An employee in his activities must be guided by:

• the general procedure for organizing trade;
• rules for preparing a sale;
• knowledge of the technical characteristics of the product;
• accounting methods;
• rules for the exchange of low-quality goods, know the types of defects;
• methods of communication with clients;
• knowledge in document preparation;
• understanding of pricing;
• organization of internal regulations;
• knowledge of sizing methods, standards and quality requirements;
• orientation in the range and characteristics of the goods sold;
• modern legislation in the field of sales;
• be guided by internal regulatory documents.

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A network address that allows you to identify a site on the Internet is included in the Unified Register of domain names, page indexes of Internet sites and network addresses that allow you to identify sites on the Internet containing information the distribution of which is prohibited in the Russian Federation.

A network address that allows you to identify a site on the Internet is included in the Register of domain names, indexes of pages of sites on the Internet and network addresses that allow you to identify sites on the Internet containing information distributed in violation of exclusive rights.

This requires mastery of sales techniques, overcoming objections, competitive advantages and disadvantages.

• Opening new retail outlets, concluding supply contracts, preparing accompanying documentation, monitoring the receipt of payments for goods or services.
• Generating reports for every working day. This includes not only the route and time of visits, but also its results. Since the client is subsequently transferred to a sales representative, it is necessary to record detailed information.

Read more: Job responsibilities of an active sales manager

The search for alternative sales channels for products is not always the direct responsibilities of the territorial sales development manager, but the inclusion of such an item provides an additional incentive to improve work efficiency.

Responsibilities and tasks

In the job description, the need to indicate responsibilities and tasks is justified by highlighting the employee’s main task and listing job responsibilities for its implementation.

This point of instruction for the store manager may look like this:

• organization of work process;
• control over the implementation of work;
• employee activity management;
• control over the organization of storage places, their compliance with all established standards;
• maintaining documentation, timely provision of reports on work performed;
• in the case of renting premises - organizing control over the fulfillment of all terms of the contract and adherence to established standards;
• monitoring the compliance of the premises with all established safety standards.

The job responsibilities of a store manager often include the following:

Implementation of the labor process:

• compliance with storage conditions, ensuring the sale of goods, conducting random inventory;
• timely updating of price tags, checking the consistency of prices in the databases;
• checking the location of goods on site in sales areas and warehouses;
• organization of display of goods;
• distribution of use of retail space;
• organization and control of the store security system, timely updating of concluded contracts, payment tracking;
• reporting problems to management and assisting in their elimination;
• restricting access of unauthorized persons to the store counter and utility room.

Personnel Management:

• undergoing training to improve qualifications;
• conducting staff training and monitoring their activities;
• establishing a staffing schedule, ensuring replacement in case of employee illness;
• conducting interviews, recruiting personnel;
• registration and dismissal of personnel, control of the provision of all necessary documentation;
• providing employees with comfortable working conditions;
• motivation and direction of personnel activities.

Working with clients:

• ensuring the store is focused on customer focus;
• resolving disputes with customers;
• application of various communication techniques in work;
• establishing relationships with suppliers, monitoring timely payments.

Working with the product:

• holding promotions and sales;
• ordering and ensuring the availability of missing goods;
• ensuring acceptance of goods, preparation of the unloading area;
• partial and complete inventory;
• desire to fulfill the sales plan;
• making proposals for the product range;
• preparation of documentation, control over the receipt of goods with accompanying documents, reporting to higher departments about balances.

Store finances:

• control of cash balances;
• ensuring compliance with cash discipline;
• analysis of personnel performance indicators;
• drawing up budgets and monitoring their implementation.

Compliance with safety standards:

• timely completion of a general medical examination, control of the examination by personnel;
• compliance by staff with internal standards and safety procedures.

Retail Network Development Manager

This specialist has the right to ask for an increase in wages for himself and his subordinates, make any proposals for consideration by the manager, and demand the provision of the necessary documentation. The manager is responsible for untimely or poor quality work, various violations committed by him and his subordinates, violation of the law and damage to the organization. For company development Such a specialist must have a higher education and have knowledge of marketing and psychology. He must be able to plan, conduct market analysis, conduct business projects of any complexity, find new clients and partners, forecast sales levels and prepare contracts. Also, a specialist should know the basics of legislation and economics, competently negotiate and draw up documentation.

Requirements for a specialist

A store manager has a lot of work responsibilities, and accordingly, the requirements for knowledge and skills are increased. A specialist must have knowledge in such areas as:

• management;
• economy;
• pricing;
• psychology;
• be able to use computers;
• understand the basics of management.

In addition to performing his job functions, a specialist must have a neat appearance and be friendly both when communicating with clients and with other organizations with which there are labor relations.

Documents for download (free)

• Job Description for Store Director

Profession development manager

The profession of a development manager is demanding and varied and includes almost directorial responsibilities. A specialist of this profile researches the market, participates in advertising campaigns and implementation of marketing programs, introduces new products to the market, works to reduce costs and increase the profitability of the company’s activities, and so on. In short, a development manager is responsible for solving the strategic problems of the company. A manager who works effectively can quickly rise to the rank of commercial director (or even general manager). Places of work The position of development manager is indispensable in any field. This applies to both the production sector and the service provision sector.

Salary in numbers

The time has come to figure out more precisely what the real salary at Pyaterochka is in 2020.

Director of a specific point

The salary of the director of Pyaterochka is higher than that of other employees, since it is this employee who is responsible for the operation of the entire store: he controls the workers, turnover, and all documentation. The director's net salary (without bonuses and sales) is about 40,000 rubles in the central cities of Russia. After receiving the position, for the first three months, the director works without any bonuses.

But, after this period, the salary can reach up to 100,000 rubles.

Jobs for a network development manager

• General Provisions This section serves to set out the following information about the position:

• job title (development manager);
• chain of command (indicating who is responsible for hiring and firing);
• qualification requirements (requirements for level of education, work experience, you can also list the skills and knowledge that the manager would like to see in a candidate for the position);
• presence of subordinates;
• substitution order.

• Rights In each company, the manager decides for himself what rights to give to the development manager. However, in any case, one circumstance must be taken into account: in order to effectively fulfill the tasks assigned to him, a manager must have a certain freedom in making decisions within his competence.

Read more: When should you hand over your work book upon dismissal?

Merchandiser duties at a Pyaterochka grocery store

The best way to acquire the necessary knowledge is to obtain secondary vocational or higher education at a technical school, college or university. There you can learn to determine the quality and freshness of products, identify counterfeit goods, understand barcodes, etc.

However, theoretical knowledge is not all that a real specialist needs.

The more experience working with goods, the greater heights he will achieve in his career. The profession of a merchandiser is very important and responsible, because he is responsible for the quality of goods not only to the management of the enterprise, but also to a large number of buyers. Therefore, not a single enterprise will hire a non-professional, but highly qualified specialists can count on high pay for their labor and the opportunity for career growth.

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1. submit for discussion to the director recommendations regarding the formation of a procurement plan;
2. actively participate in drawing up the production plan;
3. track the waste of raw materials and the degree of loading of goods;
4. prescribe the required degree of product quality;
5. participate in the writing of regulations for the company’s work in the field of product sales, quality monitoring, delivery of raw materials, etc.
6. maintain control over all contracts, and in addition control over obligations for the sale or purchase of products or materials;
7. establish contacts with counterparties;
8. check the characteristics of goods that were declared before their purchase;
9. write letters to counterparties with complaints about low-quality goods, respond to incoming correspondence from counterparties;

General responsibilities of a commodity expert Let's consider the main responsibilities of a commodity expert: - establish the required level of product quality; — check whether the product has the characteristics for which the transaction was concluded; — make suggestions when drawing up a procurement plan; — take an active part in the formation of the production plan; — monitor compliance with the terms of contracts, as well as obligations undertaken by suppliers and customers for the sale or purchase of goods or raw materials; — draw up letters of complaint against low-quality suppliers, as well as respond to customer complaints; — monitor the consumption of raw materials and the level of product load; — facilitate the establishment of business contacts with manufacturers and customers; — participate in drawing up rules and requirements for organizing the work of an enterprise in the field of sales of products, transportation of raw materials, quality control, etc.

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Working as a retail chain manager in Russia

Responsibilities of the Strategic Development Manager This position is the last step in career advancement to the position of Commercial Director or Development Director. Job responsibilities include:

• determining the paths along which the company will develop in the near future;
• study of the market situation, competitive environment, pricing. Writing analytical reports and defending them before the company management;
• search for new sales channels;
• working with direct consumers, identifying preferences and trends;
• analysis of the current situation within the company.

Ability to integrate into business

The company's projects do not exist in a vacuum. Understanding the relationships between project activities and the entire business of the company is simply necessary for a project manager.

You need to strive for this understanding: look for your place in the system, understand what your work ultimately affects, be responsible not only for the client’s happiness, but also for the planned delivery, which ensures monthly coverage of the company’s needs (salaries, office rent , payment for software licenses, and so on), know about the speed and cost of money, see the relationships and consequences of certain decisions in projects in relation to the entire business organization.

What is a project in a vacuum? This is when the project is forced to slow down (for example, the client does not have a back-office system into which the mobile solution is built in is ready), and the PM agrees with the customer that the team temporarily stops work. The client, of course, is happy (the contractor is willing to wait), the team is also happy (they can rest), and the manager is happy (if the work is stopped, then the costs are stopped). In fact, the problem was solved only locally. A shift in the timing of receiving money for a project does not eliminate the need to pay salaries to the very team that is waiting for the client’s back-office system to be ready, and to pay now, and not later, after an unplanned break.

Understanding these relationships, the PM must agree with the client on payment for the work done after the fact. And defer payment only for those works that are not completed. If this is not one project, but a portfolio of projects, the task is thrown out, the work done is paid for, and another task is inserted in its place.

Retail Network Development Manager responsibilities

The manager has the right:

• to the workplace, in accordance with the Labor Code of the Russian Federation;
• receive material assets on account to attract clients;
• require management and related departments to provide timely information and documents on the state of affairs in the company;
• submit proposals for the reorganization of the sales and production system for consideration by the immediate manager and directorate of the company;
• involve third parties in cooperation, change standard delivery conditions in agreement with management.

Responsibility and rights

Each employee is assigned a range of rights to perform their work in a timely and high-quality manner; the store manager has the following rights:

• keep abreast of newly created projects;
• receive in a timely manner the necessary documents according to the plan and upon request;
• suggest improvements to work processes;
• require subordinates to strictly fulfill their duties;
• act in the interests of the store, solve internal problems;
• demand that management comply with the norms established by law and ensure working conditions;
• report detected violations.

The specialist is responsible for:

• for refusal to perform job duties, or improper execution, refusal to carry out orders;
• for damage to material property of the store;
• for offenses;
• for decisions made;
• for disclosure of confidential information;
• loss or damage to goods.

The ability to say “no”

Services are services, but there must also be a certain rigidity in relationships. The manager’s task is to make a cool product, taking into account the interests of all parties.

And don’t be afraid not to meet the client’s expectations; soberly assess your own time, your own capabilities, and the resources of your company and team. There is no need to promise the impossible. This is immediately a minus for karma. It is better to indicate that today you will not have time to do what the client asks for, than to fail expectations and receive a ton of letters from a dissatisfied customer the next day. If you do it not today, but tomorrow, say so. The ability to negotiate - it ultimately affects the moral score.

Nonverbal communication

Sometimes a client asks the project manager for favors. For example, help with a presentation to coordinate the choice of a contractor or solution with management. Formally, providing such a service is not necessary, but in reality it is worth the time spent.

Firstly, this is not difficult to do, since RM has the necessary expertise. Secondly, this can become a tool for influencing the customer - the client’s PM receives an excellent tool for defending common interests to management. Finally, direct personal service to the client's project manager adds to your morale account.

The balance of the moral account is influenced by minor moments from the category of informal and non-verbal communication - it is replenished not only with facts, but with reactions, facial expressions, and gestures. Complying with a request with different facial expressions can have a diametrically opposite effect, and managing this is an important skill.

If friction or disagreement arises in communication with a client, balancing the moral account can be a deciding factor.

Shopping center manager job, Russia – 2025 vacancies

In addition to inspecting each store weekly to assess its condition, senior managers must visit and inspect each store and speak with each tenant during a monthly site walk. If a problem is identified, it should be discussed during the visit.

In the event of a clear violation of the terms of the lease, formal notice will be required. Management ApproachesDepending on the size of the center and the terms of its operation, previously developed during lease negotiations, the developer/owner of the shopping center manages it and provides its services in one of two ways: he either controls it himself (or hires a manager to manage the service and administrative personnel), or entrusts the management of the center’s activities to a management company. Acting directly as a manager.

Responsibilities of a shopping center manager

Job responsibilities The manager of the shopping center is assigned the following job responsibilities: 2.1. General management of entrepreneurial, commercial and financial-economic activities of the shopping center. 2.2. Monitoring the development and implementation of business plans and commercial terms, agreements, agreements and contracts with tenants and service providers. 2.3. Drawing up and tracking budgets for various projects. 2.4. Control of work with tenants. 2.5. Supervising the operation of the shopping center. 2.6. Development and implementation of shopping center promotion plans, including advertising and other marketing projects. 2.7. Creating conditions for the introduction of the latest equipment and technology, progressive forms of management and labor organization. 2.8. Protection and representation of the property interests of the shopping center in court and government bodies. 2.9.